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  1. Help-Desk
  2. HELP-16217

FIWARE.Request.Lab.Lannion.Unable to contact FIWARE virtual machines in Lannion4 or connect to them

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None
        • HD-Node:
          Lannion

          Description

          Dear Sir/madame,

          I cannot connect with ssh to our virtual machines in Lannion4. The
          connection is timed out. Our public IPs of the virtual machines are
          195.220.224.28, 195.220.224.29 and 195.220.224.39.

          The virtual machines belong to project MigraineNet cloud
          (ID 9eb8b1d355084708899979a1c75139e0)

          Also, I cannot see the virtual machines in https://cloud.lab.fiware.org/ cloud
          portal.

          Thank you in advance for your actions,

          Best regards,
          Ioannis Stenos

          __________________________________________________________________________________________

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          [Created via e-mail received from: Ioannis Stenos <istenos@wings-ict-solutions.eu>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		1h 17m 1 Lannion Node Helpdesk 15/Oct/19 3:22 PM
            In Progress In Progress Answered Answered
            		1m 18s 1 Lannion Node Helpdesk 15/Oct/19 3:23 PM
            Answered Answered Closed Closed
            		32s 1 Lannion Node Helpdesk 15/Oct/19 3:24 PM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] Unable to contact FIWARE virtual machines in Lannion4 or connect to them FIWARE.Request.Lab.Lannion.Unable to contact FIWARE virtual machines in Lannion4 or connect to them
            backlogmanager Backlog Manager made changes -
            Component/s FIWARE-LAB-HELP [ 10279 ]
            lannionsupport Lannion Node Helpdesk made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi all,

            The user had an expired account on Lannion4 node.
            As Lannion4 node is no longer available, the user will make a Fiware Lab community user request for Lannion5 node to reinstall the VMs.

            BR,
            Cristian CMECIU
            FIWARE Lannion Node

            ----Message d'origine----
            De : Fernando Lopez (JIRA) jira-help-desk@jira.fiware.org
            Envoyé : mardi 15 octobre 2019 15:16
            À : Support Lannion <support-lannion@images-et-reseaux.com>
            Objet : [FIWARE-JIRA] (HELP-16217) [Fiware-lab-help] Unable to contact FIWARE virtual machines in Lannion4 or connect to them

            [ https://jira.fiware.org/browse/HELP-16217?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

            Fernando Lopez reassigned HELP-16217:
            -------------------------------------

            Assignee: Lannion Node Helpdesk

            –
            This message was sent by Atlassian JIRA
            (v6.4.1#64016)

            Show
            fw.ext.user FW External User added a comment - Hi all, The user had an expired account on Lannion4 node. As Lannion4 node is no longer available, the user will make a Fiware Lab community user request for Lannion5 node to reinstall the VMs. BR, Cristian CMECIU FIWARE Lannion Node ---- Message d'origine ---- De : Fernando Lopez (JIRA) jira-help-desk@jira.fiware.org Envoyé : mardi 15 octobre 2019 15:16 À : Support Lannion <support-lannion@images-et-reseaux.com> Objet : [FIWARE-JIRA] ( HELP-16217 ) [Fiware-lab-help] Unable to contact FIWARE virtual machines in Lannion4 or connect to them [ https://jira.fiware.org/browse/HELP-16217?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ] Fernando Lopez reassigned HELP-16217 : ------------------------------------- Assignee: Lannion Node Helpdesk – This message was sent by Atlassian JIRA (v6.4.1#64016)
            lannionsupport Lannion Node Helpdesk made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            lannionsupport Lannion Node Helpdesk made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            fla Fernando Lopez made changes -
            Assignee Lannion Node Helpdesk [ lannionsupportteam ]
            fla Fernando Lopez made changes -
            HD-Node Lannion [ 10850 ]
            fw.ext.user FW External User made changes -
            Field Original Value New Value
            Attachment image001.png [ 65805 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi Ioannis,

            Two weeks ago we have decided to disconnect Lannion4 node in order to use Lannion5 as the main node.

            As your community account was expired (the community account has 270 days of validity) and you didn’t asked for a renewal from 2 years, we supposed that you are not using your project anymore.
            Unfortunately we don’t have the possibility to recover your vm’s, but if you want we will be glad to assist you to reinstall them on Lannion5 node.
            In order to do that, please make a Community Account Request for renewal on:
            https://cloud.lab.fiware.org/auth/login/?next=/

            Thank you for your understanding and sorry for this inconvenience.

            Best regards,
            Cristian CMECIU
            Fiware-Lab Lannion Region
            Images et Réseaux Support Engineer

            [FIWARE_lab]

            De : Ioannis Stenos istenos@wings-ict-solutions.eu
            Envoyé : mardi 8 octobre 2019 18:44
            À : Cristian CMECIU <ccmeciu@images-et-reseaux.com>; support-lannion@imaginlab.fr; Fiware-lab-help@lists.fiware.org
            Cc : Aimilia Bantouna <abantoun@wings-ict-solutions.eu>; Nelly Giannopoulou <nellygiannopoulou@wings-ict-solutions.eu>
            Objet : Unable to contact FIWARE virtual machines in Lannion4 or connect to them

            Dear Sir/madame,
            I cannot connect with ssh to our virtual machines in Lannion4. The connection is timed out. Our public IPs of the virtual machines are 195.220.224.28, 195.220.224.29 and 195.220.224.39.
            The virtual machines belong to project MigraineNet cloud
            (ID 9eb8b1d355084708899979a1c75139e0)

            Also, I cannot see the virtual machines in https://cloud.lab.fiware.org/ cloud portal.

            Thank you in advance for your actions,
            Best regards,
            Ioannis Stenos

            Show
            fw.ext.user FW External User added a comment - Hi Ioannis, Two weeks ago we have decided to disconnect Lannion4 node in order to use Lannion5 as the main node. As your community account was expired (the community account has 270 days of validity) and you didn’t asked for a renewal from 2 years, we supposed that you are not using your project anymore. Unfortunately we don’t have the possibility to recover your vm’s, but if you want we will be glad to assist you to reinstall them on Lannion5 node. In order to do that, please make a Community Account Request for renewal on: https://cloud.lab.fiware.org/auth/login/?next=/ Thank you for your understanding and sorry for this inconvenience. Best regards, Cristian CMECIU Fiware-Lab Lannion Region Images et Réseaux Support Engineer [FIWARE_lab] De : Ioannis Stenos istenos@wings-ict-solutions.eu Envoyé : mardi 8 octobre 2019 18:44 À : Cristian CMECIU <ccmeciu@images-et-reseaux.com>; support-lannion@imaginlab.fr; Fiware-lab-help@lists.fiware.org Cc : Aimilia Bantouna <abantoun@wings-ict-solutions.eu>; Nelly Giannopoulou <nellygiannopoulou@wings-ict-solutions.eu> Objet : Unable to contact FIWARE virtual machines in Lannion4 or connect to them Dear Sir/madame, I cannot connect with ssh to our virtual machines in Lannion4. The connection is timed out. Our public IPs of the virtual machines are 195.220.224.28, 195.220.224.29 and 195.220.224.39. The virtual machines belong to project MigraineNet cloud (ID 9eb8b1d355084708899979a1c75139e0) Also, I cannot see the virtual machines in https://cloud.lab.fiware.org/ cloud portal. Thank you in advance for your actions, Best regards, Ioannis Stenos
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                lannionsupport Lannion Node Helpdesk
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: