José Ignacio Carretero Guarde added a comment - 08/Apr/19 9:33 AM The issue has been emailed: Time sent: 08/Apr/19 9:33 AM To: valentina.pagliuca@outlook.it with subject: *( HELP-15670 ) [Fiware-lab-help] FIWARE Lab Assistance - status suspended * Dear Valentina, Your request has been assigned to Vicenza Node Support. Regards, José Ignacio From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: ------------------------ Issue id: HELP-15670 Description: Dear Fiware, We are writing to you regarding a problem with my instance. I try to connect to my instance through an SSH connection, but it returns an error: ssh: connect to host 217.172.12.204 port 22: Connection timed out By logging in, I see that the status is “suspended” and the machine has been stopped by admin-vicenza on 3rd April 2019. How could I use it? Thank you in advance. Yours sincerely, Valentina Pagliuca Inviato da Posta< https://go.microsoft.com/fwlink/?LinkId=550986 > per Windows 10 __________________________________________________________________________________________ You can get more information about our cookies and privacy policies on the following links: https://wiki.fiware.org/FIWARE_Privacy_Policy https://wiki.fiware.org/Cookies_Policy_FIWARE Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org To unsubscribe from Fiware-lab-help mailing list, go to the information page of the list at: https://lists.fiware.org/listinfo/fiware-lab-help [Created via e-mail received from: Valentina Pagliuca <valentina.pagliuca@outlook.it>] FIWARE Chapter: FIWARE GEri: Status: Open --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

Vicenza Node Support added a comment - 08/Apr/19 10:32 AM Dear Valentina, your fiware account type (valentina.pagliuca@outlook.it) is trial and after 15 days it expires. In order to recover resources, periodically all vm of expired trial users are suspended. I restarted the vm but you have to ask for a community account in order to avoid this kind of problem. BR Mauro Pecetti