The issue has been emailed:
- Time sent: 08/Apr/19 9:33 AM
- To: valentina.pagliuca@outlook.it
- with subject: *(
HELP-15670) [Fiware-lab-help] FIWARE Lab Assistance - status suspended *
Dear Valentina,
Your request has been assigned to Vicenza Node Support.
Regards,
José Ignacio
From FIWARE JIRA - Main Help Desk ----
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Comments:
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Issue id: HELP-15670
Description:
Dear Fiware,
We are writing to you regarding a problem with my instance. I try to connect to my instance through an SSH connection, but it returns an error:
ssh: connect to host 217.172.12.204 port 22: Connection timed out
By logging in, I see that the status is “suspended” and the machine has been stopped by admin-vicenza on 3rd April 2019.
How could I use it?
Thank you in advance.
Yours sincerely,
Valentina Pagliuca
Inviato da Posta<https://go.microsoft.com/fwlink/?LinkId=550986> per Windows 10
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[Created via e-mail received from: Valentina Pagliuca <valentina.pagliuca@outlook.it>]
FIWARE Chapter:
FIWARE GEri:
Status: Open
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This email was generated by FIWARE JIRA following an email received into the Main Help Desk.
Dear Valentina,
your fiware account type (valentina.pagliuca@outlook.it) is trial and after 15 days it expires.
In order to recover resources, periodically all vm of expired trial users are suspended.
I restarted the vm but you have to ask for a community account in order to avoid this kind of problem.
BR
Mauro Pecetti