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  1. Help-Desk
  2. HELP-1555

FIWARE.Request.Lab.Spain.130.206.82.217 (a wirecloud instance) not reachable from 89.97.237.254 (ENG's branch in Sicily)

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: Sprint 4.1.3
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Hi all,
      we have been accessing a wirecloud private instance (ip: 130.206.82.217)
      deployed on FI-Lab since last September.

      Our ip is 89.97.237.254 (ENG's branch in Sicily).

      Our IT told us that 130.206.82.217 is reachable from all the company's
      branches located in Italy.

      I was wondering if you have set up some restrictions from 89.97.237.254
      to 130.206.82.217.

      Could you please let us know?

      Regards,

      Massimiliano


      ===============================================================

      Massimiliano Nigrelli - R&D Lab

      Viale Regione Siciliana 7275 - 90146 Palermo (Italy)

      Phone: +39 091.75.11.847

      ============================================================

      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fi-ware.org
      https://lists.fi-ware.org/listinfo/fiware-lab-help

      [Created via e-mail received from: Massimiliano Nigrelli <massimiliano.nigrelli@eng.it>]

        Activity

        fw.ext.user FW External User created issue -
        florian Florian Schreiner made changes -
        Field Original Value New Value
        Component/s FIWARE-LAB-HELP [ 10279 ]
        florian Florian Schreiner made changes -
        Assignee Spain Node Support Team [ spain.node ]
        Hide
        henar Henar Muñoz added a comment -

        Hi

        I can access to that VM from any place (event from my mobile phone using a
        3G connection). Can you try it again and tell us the results?
        Thanks,
        Henar

        El 01/12/14 13:38, "Massimiliano Nigrelli" <massimiliano.nigrelli@eng.it>

        ________________________________

        Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción.

        The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it.

        Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição
        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        henar Henar Muñoz added a comment - Hi I can access to that VM from any place (event from my mobile phone using a 3G connection). Can you try it again and tell us the results? Thanks, Henar El 01/12/14 13:38, "Massimiliano Nigrelli" <massimiliano.nigrelli@eng.it> ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        henar Henar Muñoz made changes -
        Assignee Spain Node Support Team [ spain.node ] Henar Muñoz [ henar ]
        henar Henar Muñoz made changes -
        Status Open [ 1 ] In Progress [ 3 ]
        henar Henar Muñoz made changes -
        Resolution Done [ 10000 ]
        Status In Progress [ 3 ] Closed [ 6 ]
        Hide
        fw.ext.user FW External User added a comment -

        DEar Henar,
        I can access it from home. The only place from which I cannot access the
        VM is ENG's branch where I work (Sicily).

        I will tell our IT to double check the rules on ENG's proxy/FW and let
        you know.

        Regards,

        Massimiliano


        ===============================================================

        Massimiliano Nigrelli - R&D Lab

        Viale Regione Siciliana 7275 - 90146 Palermo (Italy)

        Phone: +39 091.75.11.847

        ============================================================

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        fw.ext.user FW External User added a comment - DEar Henar, I can access it from home. The only place from which I cannot access the VM is ENG's branch where I work (Sicily). I will tell our IT to double check the rules on ENG's proxy/FW and let you know. Regards, Massimiliano – =============================================================== Massimiliano Nigrelli - R&D Lab Viale Regione Siciliana 7275 - 90146 Palermo (Italy) Phone: +39 091.75.11.847 ============================================================ _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        Hide
        jicg José Ignacio Carretero Guarde added a comment -

        I'm capturing traffic now in our border, so I can try to debug the issue
        — I'll analyze it later because I'm attending a course this week.

        Regards,
        José Ignacio.

        ________________________________

        Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción.

        The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it.

        Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição
        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        jicg José Ignacio Carretero Guarde added a comment - I'm capturing traffic now in our border, so I can try to debug the issue — I'll analyze it later because I'm attending a course this week. Regards, José Ignacio. ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        Hide
        fw.ext.user FW External User added a comment -

        Just to give you more details,
        I think the issue is similar to the one we have been having with
        129.192.96.203 (external WP4 partner) towards 130.206.85.6 (10.0.4.236)
        (FI-Lab).

        This time was 89.97.237.254 (ENG's branch in Sicily) towards 130.206.82.217.
        To avoid the problem, ENG's IT has changed the natting so now the
        communication is 89.97.237.226 (ENG's branch in Sicily) towards
        130.206.82.217.

        We will be back at ENG's branch in SIcily on Friday and let you know if
        the issue raises again.

        Please keep an eye on it.

        Regards,

        Massimiliano


        ===============================================================

        Massimiliano Nigrelli - R&D Lab

        Viale Regione Siciliana 7275 - 90146 Palermo (Italy)

        Phone: +39 091.75.11.847

        ============================================================

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        fw.ext.user FW External User added a comment - Just to give you more details, I think the issue is similar to the one we have been having with 129.192.96.203 (external WP4 partner) towards 130.206.85.6 (10.0.4.236) (FI-Lab). This time was 89.97.237.254 (ENG's branch in Sicily) towards 130.206.82.217. To avoid the problem, ENG's IT has changed the natting so now the communication is 89.97.237.226 (ENG's branch in Sicily) towards 130.206.82.217. We will be back at ENG's branch in SIcily on Friday and let you know if the issue raises again. Please keep an eye on it. Regards, Massimiliano – =============================================================== Massimiliano Nigrelli - R&D Lab Viale Regione Siciliana 7275 - 90146 Palermo (Italy) Phone: +39 091.75.11.847 ============================================================ _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        mev Manuel Escriche made changes -
        Fix Version/s Sprint 4.1.3 [ 10739 ]
        backlogmanager Backlog Manager made changes -
        Summary [Fiware-lab-help] [FINESCE WP4] 130.206.82.217 (a wirecloud instance) not reachable from 89.97.237.254 (ENG's branch in Sicily) FIWARE.Request.Lab.130.206.82.217 (a wirecloud instance) not reachable from 89.97.237.254 (ENG's branch in Sicily)
        mev Manuel Escriche made changes -
        mev Manuel Escriche made changes -
        HD-Node Spain [ 10846 ]
        backlogmanager Backlog Manager made changes -
        Summary FIWARE.Request.Lab.130.206.82.217 (a wirecloud instance) not reachable from 89.97.237.254 (ENG's branch in Sicily) FIWARE.Request.Lab.Spain.130.206.82.217 (a wirecloud instance) not reachable from 89.97.237.254 (ENG's branch in Sicily)
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Open In Progress In Progress
        7h 15m 1 Henar Muñoz 01/Dec/14 8:52 PM
        In Progress In Progress Closed Closed
        3s 1 Henar Muñoz 01/Dec/14 8:52 PM

          People

          • Assignee:
            henar Henar Muñoz
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: