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  1. Help-Desk
  2. HELP-14883

FIWARE.Request.Lab.Fwd: Cloud account expired in Spain2 Node in FIWARE Lab.

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None
    • HD-Node:
      Spain

      Description

      Dear sirs.

      I'm noticing that the resources in my account have dissappeared.
      Please let me know how to recover them.
      I supposed (see email attached below) that the deadline for asking to keep
      the instances provisioned is 4th November.

      Follows the explanation why we ask to keep the account and the resources.

      Our company uses this account to keep www.agroanalytics.es project alive.
      We use this environment as a laboratory for data engineers and AI
      specialists that work with us, as a proof of concept of the software and
      technologies involved.
      We have developed other R&D projects based on the same technologies and
      architectural principles.
      So, we kindly ask for the maintenance of the infrastructure, running
      agroanalytics.es on top of FIWARE is an interesting reference for us and
      our collaborators.
      Thank you very much in advance.

      Regards.

      ---------- Forwarded message ---------
      From: <noanswer@admtools.lab.fiware.org>
      Date: Thu, Oct 4, 2018 at 5:01 PM
      Subject: Cloud account expired in Spain2 Node in FIWARE Lab
      To: <agroanalytics.iecisa@gmail.com>

      [image: FIWARE-Lab]

      Dear FIWARE Lab user,

      You Community account has expired in region Spain2. This implies that your
      cloud account will be removed, all resources created in any of the FIWARE
      Cloud Portal Lab nodes associated with your authorized organization will be
      deleted and you will not be able to use the FIWARE Lab resources anymore.

      The deletion of the resources would not be instantaneous but from that day
      (Thursday, November 4th 2018) we cannot guarantee their consistency.

      If you want to continue using your resources, we encourage you to write an
      email explaining your reasons to keep your account to
      fiware-lab-help@lists.fi-ware.org

      Nevertheless, if you decide to back up all your work in those resources, we
      encourage you to take all the actions to do it before Thursday, November
      4th 2018.

      Best Regards,
      FIWARE Lab Team


      You are receiving this message because you are a registered FIWARE Lab
      cloud user <https://cloud.lab.fiware.org>.
      2018 (c) FIWARE <http://www.fiware.org/>.

      __________________________________________________________________________________________

      You can get more information about our cookies and privacy policies on the following links:

      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fiware.org
      https://lists.fiware.org/listinfo/fiware-lab-help

      [Created via e-mail received from: Agroanalytics IECISA <agroanalytics.iecisa@gmail.com>]

        Activity

        Hide
        danieles Daniele Santoro added a comment -

        Dear, can you please send us the username/userid associated with the account?

        Show
        danieles Daniele Santoro added a comment - Dear, can you please send us the username/userid associated with the account?
        Hide
        jicg José Ignacio Carretero Guarde added a comment -

        I'm sorry to inform you that those resources were deleted because they were co-owned by a trial user who was warned that those resources would expire on 10th October and no action was taken on his side. There is no possiblility to recover those resoures.

        Sorry for the inconveniences,
        José Ignacio

        Show
        jicg José Ignacio Carretero Guarde added a comment - I'm sorry to inform you that those resources were deleted because they were co-owned by a trial user who was warned that those resources would expire on 10th October and no action was taken on his side. There is no possiblility to recover those resoures. Sorry for the inconveniences, José Ignacio

          People

          • Assignee:
            jicg José Ignacio Carretero Guarde
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: