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  1. Help-Desk
  2. HELP-14302

FIWARE.Request.Lab.Noida.FIWARE Lab Assistance.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None
        • HD-Node:
          Noida

          Description

          Dear team,

          I have created an account in Fiware lab and am part of TU/e (Eindhoven University of Technology ), ISBE (Information systems and built environment) lab. I have created an instance of Ubuntu image and associated a floating IP to it, but the IP is not accessible on pinging. Can you help me and let me know how should I resolve this issue and proceed further?
          FIWARE seems to be an important project where our lab can invest in.

          Kind Regards,
          Harshita

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          [Created via e-mail received from: "Bajpai, H." <h.bajpai@tue.nl>]

            Activity

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            jicg José Ignacio Carretero Guarde added a comment -

            I'm assigning your ticket to Noida support team.

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            jicg José Ignacio Carretero Guarde added a comment - I'm assigning your ticket to Noida support team.
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            atul_pandey Noida Node Helpdesk added a comment -

            Hi Harshita
            We think solution to this problem could be adding 'ICMP' rule in your security group. Follow below steps to do the same:
            1. Login to Fiware lab dashboard using your credentials.
            2. On the "Project" tab, open the “Compute” tab. The “Access & Security” tab shows the security groups that are available for your project.
            3. Select your security group that you want associate with your instance and click “Manage Rules”.
            4. To allow Ping access, click Add Rule.
            5. In the Add Rule dialog box, enter the following values:
            Rule: All ICMP
            Direction: Ingress
            Remote: CIDR
            CIDR: 0.0.0.0/0
            Now Click on Add button

            Please revert in case of any concern.

            Thanks and Regards
            Fiware Lab Noida support team

            Show
            atul_pandey Noida Node Helpdesk added a comment - Hi Harshita We think solution to this problem could be adding 'ICMP' rule in your security group. Follow below steps to do the same: 1. Login to Fiware lab dashboard using your credentials. 2. On the "Project" tab, open the “Compute” tab. The “Access & Security” tab shows the security groups that are available for your project. 3. Select your security group that you want associate with your instance and click “Manage Rules”. 4. To allow Ping access, click Add Rule. 5. In the Add Rule dialog box, enter the following values: Rule: All ICMP Direction: Ingress Remote: CIDR CIDR: 0.0.0.0/0 Now Click on Add button Please revert in case of any concern. Thanks and Regards Fiware Lab Noida support team
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            atul_pandey Noida Node Helpdesk added a comment -

            Hello Harshita,

            I hope your query has been resolved, so we're closing this ticket for now. However in case you still have some problem you can re-open/create a new ticket.

            Thanks and Regards
            Fiware Lab Noida support team

            Show
            atul_pandey Noida Node Helpdesk added a comment - Hello Harshita, I hope your query has been resolved, so we're closing this ticket for now. However in case you still have some problem you can re-open/create a new ticket. Thanks and Regards Fiware Lab Noida support team
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            fw.ext.user FW External User added a comment -

            Hi Fernando,

            We have received email regarding Fiware-JIRA ticket ( HELP-14302) on 11th Sep.

            However it seems the ticket ID was closed itself on 25th June, as we have replied appropriate response on the ticket.

            Please suggest/confirm what all required action that need to be done/expected w.r.t below email, as it is closed from our side.

            Thanks and Regards,

            Manju

            Show
            fw.ext.user FW External User added a comment - Hi Fernando, We have received email regarding Fiware-JIRA ticket ( HELP-14302 ) on 11th Sep. However it seems the ticket ID was closed itself on 25th June, as we have replied appropriate response on the ticket. Please suggest/confirm what all required action that need to be done/expected w.r.t below email, as it is closed from our side. Thanks and Regards, Manju

              People

              • Assignee:
                atul_pandey Noida Node Helpdesk
                Reporter:
                fw.ext.user FW External User
              • Votes:
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                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: