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  1. Help-Desk
  2. HELP-14302

FIWARE.Request.Lab.Noida.FIWARE Lab Assistance.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None
        • HD-Node:
          Noida

          Description

          Dear team,

          I have created an account in Fiware lab and am part of TU/e (Eindhoven University of Technology ), ISBE (Information systems and built environment) lab. I have created an instance of Ubuntu image and associated a floating IP to it, but the IP is not accessible on pinging. Can you help me and let me know how should I resolve this issue and proceed further?
          FIWARE seems to be an important project where our lab can invest in.

          Kind Regards,
          Harshita

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          [Created via e-mail received from: "Bajpai, H." <h.bajpai@tue.nl>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		19h 23m 1 Noida Node Helpdesk 20/Jun/18 12:21 PM
            In Progress In Progress Answered Answered
            		6m 18s 1 Noida Node Helpdesk 20/Jun/18 12:27 PM
            Answered Answered Closed Closed
            		4d 19h 1m 1 Noida Node Helpdesk 25/Jun/18 7:28 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.FIWARE Lab Assistance. FIWARE.Request.Lab.Noida.FIWARE Lab Assistance.
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi Fernando,

            We have received email regarding Fiware-JIRA ticket ( HELP-14302) on 11th Sep.

            However it seems the ticket ID was closed itself on 25th June, as we have replied appropriate response on the ticket.

            Please suggest/confirm what all required action that need to be done/expected w.r.t below email, as it is closed from our side.

            Thanks and Regards,

            Manju

            Show
            fw.ext.user FW External User added a comment - Hi Fernando, We have received email regarding Fiware-JIRA ticket ( HELP-14302 ) on 11th Sep. However it seems the ticket ID was closed itself on 25th June, as we have replied appropriate response on the ticket. Please suggest/confirm what all required action that need to be done/expected w.r.t below email, as it is closed from our side. Thanks and Regards, Manju
            fla Fernando Lopez made changes -
            HD-Node Noida [ 11305 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] FIWARE Lab Assistance FIWARE.Request.Lab.FIWARE Lab Assistance.
            atul_pandey Noida Node Helpdesk made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            Hide
            Permalink
            atul_pandey Noida Node Helpdesk added a comment -

            Hello Harshita,

            I hope your query has been resolved, so we're closing this ticket for now. However in case you still have some problem you can re-open/create a new ticket.

            Thanks and Regards
            Fiware Lab Noida support team

            Show
            atul_pandey Noida Node Helpdesk added a comment - Hello Harshita, I hope your query has been resolved, so we're closing this ticket for now. However in case you still have some problem you can re-open/create a new ticket. Thanks and Regards Fiware Lab Noida support team
            Hide
            Permalink
            atul_pandey Noida Node Helpdesk added a comment -

            Hi Harshita
            We think solution to this problem could be adding 'ICMP' rule in your security group. Follow below steps to do the same:
            1. Login to Fiware lab dashboard using your credentials.
            2. On the "Project" tab, open the “Compute” tab. The “Access & Security” tab shows the security groups that are available for your project.
            3. Select your security group that you want associate with your instance and click “Manage Rules”.
            4. To allow Ping access, click Add Rule.
            5. In the Add Rule dialog box, enter the following values:
            Rule: All ICMP
            Direction: Ingress
            Remote: CIDR
            CIDR: 0.0.0.0/0
            Now Click on Add button

            Please revert in case of any concern.

            Thanks and Regards
            Fiware Lab Noida support team

            Show
            atul_pandey Noida Node Helpdesk added a comment - Hi Harshita We think solution to this problem could be adding 'ICMP' rule in your security group. Follow below steps to do the same: 1. Login to Fiware lab dashboard using your credentials. 2. On the "Project" tab, open the “Compute” tab. The “Access & Security” tab shows the security groups that are available for your project. 3. Select your security group that you want associate with your instance and click “Manage Rules”. 4. To allow Ping access, click Add Rule. 5. In the Add Rule dialog box, enter the following values: Rule: All ICMP Direction: Ingress Remote: CIDR CIDR: 0.0.0.0/0 Now Click on Add button Please revert in case of any concern. Thanks and Regards Fiware Lab Noida support team
            atul_pandey Noida Node Helpdesk made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            atul_pandey Noida Node Helpdesk made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            jicg José Ignacio Carretero Guarde added a comment -

            I'm assigning your ticket to Noida support team.

            Show
            jicg José Ignacio Carretero Guarde added a comment - I'm assigning your ticket to Noida support team.
            jicg José Ignacio Carretero Guarde made changes -
            Assignee Noida Node Helpdesk [ atul_pandey ]
            backlogmanager Backlog Manager made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                atul_pandey Noida Node Helpdesk
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: