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  1. Help-Desk
  2. HELP-14031

Instance not responding

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: None
        • Labels:
          None

          Description

          Hi,

          we lost connectivy with one our instances yesterday, we launched a Shutdown
          in order to restart the instance later but 24 hours later the instance is
          still in "Shutting down" state.

          Nombre kwido-backend
          ID 8c28b477-4960-4055-b13e-f01c8dd16fcc
          Zona de Disponibilidad nova

          Best regards,

          –
          Unai Martínez
          Ideable Solutions
          unai@ideable.net
          667 656 752

          [Created via e-mail received from: Unai Martinez <unai@ideable.net>]

            Activity

              People

              • Assignee:
                fla Fernando Lopez
                Reporter:
                fw.ext.user FW External User
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                Dates

                • Created:
                  Updated:
                  Resolved: