Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-14031

Instance not responding

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: None
        • Labels:
          None

          Description

          Hi,

          we lost connectivy with one our instances yesterday, we launched a Shutdown
          in order to restart the instance later but 24 hours later the instance is
          still in "Shutting down" state.

          Nombre kwido-backend
          ID 8c28b477-4960-4055-b13e-f01c8dd16fcc
          Zona de Disponibilidad nova

          Best regards,

          –
          Unai Martínez
          Ideable Solutions
          unai@ideable.net
          667 656 752

          [Created via e-mail received from: Unai Martinez <unai@ideable.net>]

            Activity

            Ascending order - Click to sort in descending order
            Hide
            Permalink
            fla Fernando Lopez added a comment -

            The issue has been emailed:

            • Time sent: 25/Apr/18 10:19 AM
            • To: unai@ideable.net
            • with subject: *(HELP-14031) Instance not responding *

            Dear user,

            We had a hardaware failure in our datacenter and we had to change a physical component. The intervention is on going but we need to check all the systems after the switch on them. We expect to recover the datacenter during today or tomorrow.

            FIWARE Lab team.

            From FIWARE JIRA - Main Help Desk ----

            -------------------------------------------------------------------------------
            Comments:

            ------------------------
            Issue id: HELP-14031
            Description:
            Hi,

            we lost connectivy with one our instances yesterday, we launched a Shutdown
            in order to restart the instance later but 24 hours later the instance is
            still in "Shutting down" state.

            Nombre kwido-backend
            ID 8c28b477-4960-4055-b13e-f01c8dd16fcc
            Zona de Disponibilidad nova

            Best regards,

            –
            Unai Martínez
            Ideable Solutions
            unai@ideable.net
            667 656 752

            [Created via e-mail received from: Unai Martinez <unai@ideable.net>]

            FIWARE Chapter:
            FIWARE GEri:

            Status: Open

            ---------------------
            This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

            Show
            fla Fernando Lopez added a comment - The issue has been emailed: Time sent: 25/Apr/18 10:19 AM To: unai@ideable.net with subject: *( HELP-14031 ) Instance not responding * Dear user, We had a hardaware failure in our datacenter and we had to change a physical component. The intervention is on going but we need to check all the systems after the switch on them. We expect to recover the datacenter during today or tomorrow. FIWARE Lab team. From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: ------------------------ Issue id: HELP-14031 Description: Hi, we lost connectivy with one our instances yesterday, we launched a Shutdown in order to restart the instance later but 24 hours later the instance is still in "Shutting down" state. Nombre kwido-backend ID 8c28b477-4960-4055-b13e-f01c8dd16fcc Zona de Disponibilidad nova Best regards, – Unai Martínez Ideable Solutions unai@ideable.net 667 656 752 [Created via e-mail received from: Unai Martinez <unai@ideable.net>] FIWARE Chapter: FIWARE GEri: Status: Open --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk.
            Hide
            Permalink
            fla Fernando Lopez added a comment -

            The issue has been emailed:

            • Time sent: 26/Apr/18 10:48 AM
            • To: unai@ideable.net
            • with subject: *(HELP-14031) Instance not responding *

            Dear user,

            The service was resume again. Please check the access to your resources and let us know if you have any other problem.

            FIWARE Lab team

            From FIWARE JIRA - Main Help Desk ----

            -------------------------------------------------------------------------------
            Comments:

            Fernando Lopez - Yesterday 10:19 AM
            ------------------
            The issue has been emailed:

            • Time sent: 25/Apr/18 10:19 AM
            • To: unai@ideable.net
            • with subject: *(HELP-14031) Instance not responding *

            Dear user,

            We had a hardaware failure in our datacenter and we had to change a physical component. The intervention is on going but we need to check all the systems after the switch on them. We expect to recover the datacenter during today or tomorrow.

            FIWARE Lab team.

            From FIWARE JIRA - Main Help Desk ----

            -------------------------------------------------------------------------------
            Comments:

            ------------------------
            Issue id: HELP-14031
            Description:
            Hi,

            we lost connectivy with one our instances yesterday, we launched a Shutdown
            in order to restart the instance later but 24 hours later the instance is
            still in "Shutting down" state.

            Nombre kwido-backend
            ID 8c28b477-4960-4055-b13e-f01c8dd16fcc
            Zona de Disponibilidad nova

            Best regards,

            –
            Unai Martínez
            Ideable Solutions
            unai@ideable.net
            667 656 752

            [Created via e-mail received from: Unai Martinez <unai@ideable.net>]

            FIWARE Chapter:
            FIWARE GEri:

            Status: Open

            ---------------------
            This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

            ------------------------
            Issue id: HELP-14031
            Description:
            Hi,

            we lost connectivy with one our instances yesterday, we launched a Shutdown
            in order to restart the instance later but 24 hours later the instance is
            still in "Shutting down" state.

            Nombre kwido-backend
            ID 8c28b477-4960-4055-b13e-f01c8dd16fcc
            Zona de Disponibilidad nova

            Best regards,

            –
            Unai Martínez
            Ideable Solutions
            unai@ideable.net
            667 656 752

            [Created via e-mail received from: Unai Martinez <unai@ideable.net>]

            FIWARE Chapter:
            FIWARE GEri:

            Status: Answered

            ---------------------
            This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

            Show
            fla Fernando Lopez added a comment - The issue has been emailed: Time sent: 26/Apr/18 10:48 AM To: unai@ideable.net with subject: *( HELP-14031 ) Instance not responding * Dear user, The service was resume again. Please check the access to your resources and let us know if you have any other problem. FIWARE Lab team From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: Fernando Lopez - Yesterday 10:19 AM ------------------ The issue has been emailed: Time sent: 25/Apr/18 10:19 AM To: unai@ideable.net with subject: *( HELP-14031 ) Instance not responding * Dear user, We had a hardaware failure in our datacenter and we had to change a physical component. The intervention is on going but we need to check all the systems after the switch on them. We expect to recover the datacenter during today or tomorrow. FIWARE Lab team. From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: ------------------------ Issue id: HELP-14031 Description: Hi, we lost connectivy with one our instances yesterday, we launched a Shutdown in order to restart the instance later but 24 hours later the instance is still in "Shutting down" state. Nombre kwido-backend ID 8c28b477-4960-4055-b13e-f01c8dd16fcc Zona de Disponibilidad nova Best regards, – Unai Martínez Ideable Solutions unai@ideable.net 667 656 752 [Created via e-mail received from: Unai Martinez <unai@ideable.net>] FIWARE Chapter: FIWARE GEri: Status: Open --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk. ------------------------ Issue id: HELP-14031 Description: Hi, we lost connectivy with one our instances yesterday, we launched a Shutdown in order to restart the instance later but 24 hours later the instance is still in "Shutting down" state. Nombre kwido-backend ID 8c28b477-4960-4055-b13e-f01c8dd16fcc Zona de Disponibilidad nova Best regards, – Unai Martínez Ideable Solutions unai@ideable.net 667 656 752 [Created via e-mail received from: Unai Martinez <unai@ideable.net>] FIWARE Chapter: FIWARE GEri: Status: Answered --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk.
            Hide
            Permalink
            jicg José Ignacio Carretero Guarde added a comment -

            The Spain2 node is back to normal.

            Best regards,
            José Ignacio

            Show
            jicg José Ignacio Carretero Guarde added a comment - The Spain2 node is back to normal. Best regards, José Ignacio
            Hide
            Permalink
            jicg José Ignacio Carretero Guarde added a comment -

            Same ticket as https://jira.fiware.org/browse/HELP-13042

            Show
            jicg José Ignacio Carretero Guarde added a comment - Same ticket as https://jira.fiware.org/browse/HELP-13042

              People

              • Assignee:
                fla Fernando Lopez
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: