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  1. Help-Desk
  2. HELP-14006

FIWARE.Request.Lab.Spain.Instances Stuck rebooting

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi!
          I'm having problems with my Fiware cloud instances.
          3 days ago, I tried to reboot my Instance because I couldn't access by ssh.
          From that day, the instance is stuck at reboot and I cannot access.
          My FI-LAB user account is:
          carlosfuertes@grupotecopy.es

          I attach a Picture of Fiware-Lab Cloud Portal to show the state of my
          instances.

          I would appreciate a fast response because I have my Database deployed
          there and I cannot access.

          Greetings

          __________________________________________________________________________________________

          You can get more information about our cookies and privacy policies on the following links:

          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Pablo Casanova <pcasanova.salas@gmail.com>]

            Activity

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            spain.node Spain Node Support Team added a comment -

            We have experienced a hardware breakage and we are waiting the technical
            service to solve it. They are supposed to have the pieces to solve the
            problem next monday.

            Sorry for the inconveniences.

            Best regards,
            José Ignacio

            –
            −−−
            José Ignacio Carretero

            FIWARE Cloud and Platform Expert
            FIWARE Foundation
            FIWARE Foundation
            Franklinstrasse 13A
            10587 Berlin
            email: joseignacio.carretero@fiware.org
            <joseignacio.carretero@fiware.org>
            www: http://fiware.org
            twitter: @jicarreterogu @FIWARE
            skype: jicarretero

            __________________________________________________________________________________________

            You can get more information about our cookies and privacy policies on the following links:

            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            Show
            spain.node Spain Node Support Team added a comment - We have experienced a hardware breakage and we are waiting the technical service to solve it. They are supposed to have the pieces to solve the problem next monday. Sorry for the inconveniences. Best regards, José Ignacio – −−− José Ignacio Carretero FIWARE Cloud and Platform Expert FIWARE Foundation FIWARE Foundation Franklinstrasse 13A 10587 Berlin email: joseignacio.carretero@fiware.org < joseignacio.carretero@fiware.org > www: http://fiware.org twitter: @jicarreterogu @FIWARE skype: jicarretero __________________________________________________________________________________________ You can get more information about our cookies and privacy policies on the following links: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
            Hide
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            fla Fernando Lopez added a comment -

            The issue has been emailed:

            • Time sent: 23/Apr/18 9:02 AM
            • To: pcasanova.salas@gmail.com
            • with subject: *(HELP-14006) [Fiware-lab-help] Instances Stuck rebooting *

            We have experienced a hardware breakage and we are waiting the technical
            service to solve it. They are supposed to have the pieces to solve the
            problem next monday.

            Sorry for the inconveniences.

            Best regards,
            José Ignacio

            From FIWARE JIRA - Main Help Desk ----

            -------------------------------------------------------------------------------
            Comments:

            Spain Node Support Team - Friday 3:30 PM
            ------------------
            We have experienced a hardware breakage and we are waiting the technical
            service to solve it. They are supposed to have the pieces to solve the
            problem next monday.

            Sorry for the inconveniences.

            Best regards,
            José Ignacio

            –
            −−−
            José Ignacio Carretero

            FIWARE Cloud and Platform Expert
            FIWARE Foundation
            FIWARE Foundation
            Franklinstrasse 13A
            10587 Berlin
            email: joseignacio.carretero@fiware.org
            <joseignacio.carretero@fiware.org>
            www: http://fiware.org
            twitter: @jicarreterogu @FIWARE
            skype: jicarretero

            __________________________________________________________________________________________

            You can get more information about our cookies and privacy policies on the following links:

            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            ------------------------
            Issue id: HELP-14006
            Description:
            Hi!
            I'm having problems with my Fiware cloud instances.
            3 days ago, I tried to reboot my Instance because I couldn't access by ssh.
            From that day, the instance is stuck at reboot and I cannot access.
            My FI-LAB user account is:
            carlosfuertes@grupotecopy.es

            I attach a Picture of Fiware-Lab Cloud Portal to show the state of my
            instances.

            I would appreciate a fast response because I have my Database deployed
            there and I cannot access.

            Greetings

            __________________________________________________________________________________________

            You can get more information about our cookies and privacy policies on the following links:

            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            [Created via e-mail received from: Pablo Casanova <pcasanova.salas@gmail.com>]

            FIWARE Chapter:
            FIWARE GEri:

            Status: Open

            ---------------------
            This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

            Show
            fla Fernando Lopez added a comment - The issue has been emailed: Time sent: 23/Apr/18 9:02 AM To: pcasanova.salas@gmail.com with subject: *( HELP-14006 ) [Fiware-lab-help] Instances Stuck rebooting * We have experienced a hardware breakage and we are waiting the technical service to solve it. They are supposed to have the pieces to solve the problem next monday. Sorry for the inconveniences. Best regards, José Ignacio From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: Spain Node Support Team - Friday 3:30 PM ------------------ We have experienced a hardware breakage and we are waiting the technical service to solve it. They are supposed to have the pieces to solve the problem next monday. Sorry for the inconveniences. Best regards, José Ignacio – −−− José Ignacio Carretero FIWARE Cloud and Platform Expert FIWARE Foundation FIWARE Foundation Franklinstrasse 13A 10587 Berlin email: joseignacio.carretero@fiware.org < joseignacio.carretero@fiware.org > www: http://fiware.org twitter: @jicarreterogu @FIWARE skype: jicarretero __________________________________________________________________________________________ You can get more information about our cookies and privacy policies on the following links: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help ------------------------ Issue id: HELP-14006 Description: Hi! I'm having problems with my Fiware cloud instances. 3 days ago, I tried to reboot my Instance because I couldn't access by ssh. From that day, the instance is stuck at reboot and I cannot access. My FI-LAB user account is: carlosfuertes@grupotecopy.es I attach a Picture of Fiware-Lab Cloud Portal to show the state of my instances. I would appreciate a fast response because I have my Database deployed there and I cannot access. Greetings __________________________________________________________________________________________ You can get more information about our cookies and privacy policies on the following links: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help [Created via e-mail received from: Pablo Casanova <pcasanova.salas@gmail.com>] FIWARE Chapter: FIWARE GEri: Status: Open --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk.
            Hide
            Permalink
            fla Fernando Lopez added a comment -

            The issue has been emailed:

            • Time sent: 26/Apr/18 10:50 AM
            • To: pcasanova.salas@gmail.com
            • with subject: *(HELP-14006) [Fiware-lab-help] Instances Stuck rebooting *

            The node was recovered yesterday without any problem. You could access now to your resources. Let us know if you have any other problem with it.

            FIWARE Lab team.

            From FIWARE JIRA - Main Help Desk ----

            -------------------------------------------------------------------------------
            Comments:

            Fernando Lopez - Monday 9:02 AM
            ------------------
            The issue has been emailed:

            • Time sent: 23/Apr/18 9:02 AM
            • To: pcasanova.salas@gmail.com
            • with subject: *(HELP-14006) [Fiware-lab-help] Instances Stuck rebooting *

            We have experienced a hardware breakage and we are waiting the technical
            service to solve it. They are supposed to have the pieces to solve the
            problem next monday.

            Sorry for the inconveniences.

            Best regards,
            José Ignacio

            From FIWARE JIRA - Main Help Desk ----

            -------------------------------------------------------------------------------
            Comments:

            Spain Node Support Team - Friday 3:30 PM
            ------------------
            We have experienced a hardware breakage and we are waiting the technical
            service to solve it. They are supposed to have the pieces to solve the
            problem next monday.

            Sorry for the inconveniences.

            Best regards,
            José Ignacio

            –
            −−−
            José Ignacio Carretero

            FIWARE Cloud and Platform Expert
            FIWARE Foundation
            FIWARE Foundation
            Franklinstrasse 13A
            10587 Berlin
            email: joseignacio.carretero@fiware.org
            <joseignacio.carretero@fiware.org>
            www: http://fiware.org
            twitter: @jicarreterogu @FIWARE
            skype: jicarretero

            __________________________________________________________________________________________

            You can get more information about our cookies and privacy policies on the following links:

            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            ------------------------
            Issue id: HELP-14006
            Description:
            Hi!
            I'm having problems with my Fiware cloud instances.
            3 days ago, I tried to reboot my Instance because I couldn't access by ssh.
            From that day, the instance is stuck at reboot and I cannot access.
            My FI-LAB user account is:
            carlosfuertes@grupotecopy.es

            I attach a Picture of Fiware-Lab Cloud Portal to show the state of my
            instances.

            I would appreciate a fast response because I have my Database deployed
            there and I cannot access.

            Greetings

            __________________________________________________________________________________________

            You can get more information about our cookies and privacy policies on the following links:

            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            [Created via e-mail received from: Pablo Casanova <pcasanova.salas@gmail.com>]

            FIWARE Chapter:
            FIWARE GEri:

            Status: Open

            ---------------------
            This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

            Spain Node Support Team - Friday 3:30 PM
            ------------------
            We have experienced a hardware breakage and we are waiting the technical
            service to solve it. They are supposed to have the pieces to solve the
            problem next monday.

            Sorry for the inconveniences.

            Best regards,
            José Ignacio

            –
            −−−
            José Ignacio Carretero

            FIWARE Cloud and Platform Expert
            FIWARE Foundation
            FIWARE Foundation
            Franklinstrasse 13A
            10587 Berlin
            email: joseignacio.carretero@fiware.org
            <joseignacio.carretero@fiware.org>
            www: http://fiware.org
            twitter: @jicarreterogu @FIWARE
            skype: jicarretero

            __________________________________________________________________________________________

            You can get more information about our cookies and privacy policies on the following links:

            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            ------------------------
            Issue id: HELP-14006
            Description:
            Hi!
            I'm having problems with my Fiware cloud instances.
            3 days ago, I tried to reboot my Instance because I couldn't access by ssh.
            From that day, the instance is stuck at reboot and I cannot access.
            My FI-LAB user account is:
            carlosfuertes@grupotecopy.es

            I attach a Picture of Fiware-Lab Cloud Portal to show the state of my
            instances.

            I would appreciate a fast response because I have my Database deployed
            there and I cannot access.

            Greetings

            __________________________________________________________________________________________

            You can get more information about our cookies and privacy policies on the following links:

            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            [Created via e-mail received from: Pablo Casanova <pcasanova.salas@gmail.com>]

            FIWARE Chapter:
            FIWARE GEri:

            Status: In Progress

            ---------------------
            This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

            Show
            fla Fernando Lopez added a comment - The issue has been emailed: Time sent: 26/Apr/18 10:50 AM To: pcasanova.salas@gmail.com with subject: *( HELP-14006 ) [Fiware-lab-help] Instances Stuck rebooting * The node was recovered yesterday without any problem. You could access now to your resources. Let us know if you have any other problem with it. FIWARE Lab team. From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: Fernando Lopez - Monday 9:02 AM ------------------ The issue has been emailed: Time sent: 23/Apr/18 9:02 AM To: pcasanova.salas@gmail.com with subject: *( HELP-14006 ) [Fiware-lab-help] Instances Stuck rebooting * We have experienced a hardware breakage and we are waiting the technical service to solve it. They are supposed to have the pieces to solve the problem next monday. Sorry for the inconveniences. Best regards, José Ignacio From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: Spain Node Support Team - Friday 3:30 PM ------------------ We have experienced a hardware breakage and we are waiting the technical service to solve it. They are supposed to have the pieces to solve the problem next monday. Sorry for the inconveniences. Best regards, José Ignacio – −−− José Ignacio Carretero FIWARE Cloud and Platform Expert FIWARE Foundation FIWARE Foundation Franklinstrasse 13A 10587 Berlin email: joseignacio.carretero@fiware.org < joseignacio.carretero@fiware.org > www: http://fiware.org twitter: @jicarreterogu @FIWARE skype: jicarretero __________________________________________________________________________________________ You can get more information about our cookies and privacy policies on the following links: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help ------------------------ Issue id: HELP-14006 Description: Hi! I'm having problems with my Fiware cloud instances. 3 days ago, I tried to reboot my Instance because I couldn't access by ssh. From that day, the instance is stuck at reboot and I cannot access. My FI-LAB user account is: carlosfuertes@grupotecopy.es I attach a Picture of Fiware-Lab Cloud Portal to show the state of my instances. I would appreciate a fast response because I have my Database deployed there and I cannot access. Greetings __________________________________________________________________________________________ You can get more information about our cookies and privacy policies on the following links: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help [Created via e-mail received from: Pablo Casanova <pcasanova.salas@gmail.com>] FIWARE Chapter: FIWARE GEri: Status: Open --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk. Spain Node Support Team - Friday 3:30 PM ------------------ We have experienced a hardware breakage and we are waiting the technical service to solve it. They are supposed to have the pieces to solve the problem next monday. Sorry for the inconveniences. Best regards, José Ignacio – −−− José Ignacio Carretero FIWARE Cloud and Platform Expert FIWARE Foundation FIWARE Foundation Franklinstrasse 13A 10587 Berlin email: joseignacio.carretero@fiware.org < joseignacio.carretero@fiware.org > www: http://fiware.org twitter: @jicarreterogu @FIWARE skype: jicarretero __________________________________________________________________________________________ You can get more information about our cookies and privacy policies on the following links: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help ------------------------ Issue id: HELP-14006 Description: Hi! I'm having problems with my Fiware cloud instances. 3 days ago, I tried to reboot my Instance because I couldn't access by ssh. From that day, the instance is stuck at reboot and I cannot access. My FI-LAB user account is: carlosfuertes@grupotecopy.es I attach a Picture of Fiware-Lab Cloud Portal to show the state of my instances. I would appreciate a fast response because I have my Database deployed there and I cannot access. Greetings __________________________________________________________________________________________ You can get more information about our cookies and privacy policies on the following links: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help [Created via e-mail received from: Pablo Casanova <pcasanova.salas@gmail.com>] FIWARE Chapter: FIWARE GEri: Status: In Progress --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk.
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            jicg José Ignacio Carretero Guarde added a comment -

            Spain2 is back to normality.

            Best regards,
            José Ignacio

            Show
            jicg José Ignacio Carretero Guarde added a comment - Spain2 is back to normality. Best regards, José Ignacio
            Hide
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            fw.ext.user FW External User added a comment -

            Hi!
            Yesterday my instances got stuck again.
            Is Spain2 node working normally?
            regards,
            Pablo.

            El jue., 26 abr. 2018 a las 10:52, Help-Desk (<

            Show
            fw.ext.user FW External User added a comment - Hi! Yesterday my instances got stuck again. Is Spain2 node working normally? regards, Pablo. El jue., 26 abr. 2018 a las 10:52, Help-Desk (<

              People

              • Assignee:
                fla Fernando Lopez
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: