We had one outage in one of our datacenters. It is solved now. Maybe you should try to start it again. Maybe you'll need to try to do a hard reboot if a soft reboot doesn't work.

Sorry for the inconveniences.

Best regards,
José Ignacio

Comment by toni.m.delhoyo@rokubun.cat :

Thanks for your reply. How can I do the soft/hard reboot? I only see the following options:

Cheers,
Toni

> On 12 Dec 2017, at 13:44, Help-Desk <jira-help-desk@jira.fiware.org> wrote:
>
>
>

Comment by toni.m.delhoyo@rokubun.cat :

"Shut off" fails to do so, I am not sure if “Terminate” would delete the stuff on my instance. Would it?

> On 12 Dec 2017, at 13:57, Toni M. del Hoyo <toni.m.delhoyo@rokubun.cat> wrote:
>
> Thanks for your reply. How can I do the soft/hard reboot? I only see the following options:
>
> <Screen Shot 2017-12-12 at 13.55.18.png>
>
> Cheers,
> Toni
>
>> On 12 Dec 2017, at 13:44, Help-Desk <jira-help-desk@jira.fiware.org <jira-help-desk@jira.fiware.org>> wrote:
>>
>>
>>
>

Comment by toni.m.delhoyo@rokubun.cat :

Ok, I found out how to do the soft reboot, but I get:
Error: You are not allowed to soft reboot instance: rokubunsaas

Any clue how can I work around that?

Thanks,
Toni

> On 12 Dec 2017, at 13:59, Toni M. del Hoyo <toni.m.delhoyo@rokubun.cat> wrote:
>
> "Shut off" fails to do so, I am not sure if “Terminate” would delete the stuff on my instance. Would it?
>
>
>> On 12 Dec 2017, at 13:57, Toni M. del Hoyo <toni.m.delhoyo@rokubun.cat <toni.m.delhoyo@rokubun.cat>> wrote:
>>
>> Thanks for your reply. How can I do the soft/hard reboot? I only see the following options:
>>
>> <Screen Shot 2017-12-12 at 13.55.18.png>
>>
>> Cheers,
>> Toni
>>
>>> On 12 Dec 2017, at 13:44, Help-Desk <jira-help-desk@jira.fiware.org <jira-help-desk@jira.fiware.org>> wrote:
>>>
>>>
>>>
>>

Dear Toni,
Your email is not a registered email. I can't find your instances to look at them in depth. I think you should be able to reboot your instance.

Regards,
José Ignacio

Comment by jira-help-desk@jira.fiware.org :

Spam detection software, running on the system "fiware-forge-01", has
identified this incoming email as possible spam. The original message
has been attached to this so you can view it (if it isn't spam) or label
similar future email. If you have any questions, see
the administrator of that system for details.

Content preview: [ https://jira.fiware.org/browse/HELP-13037?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
] FW External User updated HELP-13037: > [Fiware-general-help] [SPAM] [FIWARE-JIRA]
(HELP-13082) [SPAM] Website Job Application > > > Key: HELP-13037 > URL:
https://jira.fiware.org/browse/HELP-13037 > Project: Help-Desk > Issue Type:
extRequest > Reporter: FW External User > Attachments: [FIWARE-JIRA] (HELP-13082)
[Fiware-general-help] [SPAM] Website Job Application > > > Spam detection
software, running on the system "fiware-forge-01", has > identified this
incoming email as possible spam. The original message > has been attached
to this so you can view it (if it isn't spam) or label > similar future email.
If you have any questions, see > the administrator of that system for details.
> Content preview: [ https://jira.fiware.org/browse/HELP-13082?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
> ] FW External User updated HELP-13082: Attachment: [FIWARE-JIRA] (HELP-12878)
> [Fiware-general-help] [SPAM] [FIWARE-JIRA] (HELP-13082) [SPAM] Website
Job > Application [...] > Content analysis details: (6.1 points, 4.5 required)
> pts rule name description > ---- > 1.7 URIBL_BLACK Contains an URL listed
in the URIBL blacklist > [URIs: latedeliver.com] > 2.5 URIBL_DBL_SPAM Contains
a spam URL listed in the DBL blocklist > [URIs: latedeliver.com] > 0.0 FSL_HELO_NON_FQDN_1
FSL_HELO_NON_FQDN_1 > 3.8 HELO_LOCALHOST HELO_LOCALHOST > -1.9 BAYES_00 BODY:
Bayes spam probability is 0 to 1% > [score: 0.0000] > > You can get more
information about our cookies and privacy policies on the following links:
> - http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Privacy_Policy
> - http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Cookies_Policy_FIWARE
> Fiware-general-help mailing list > Fiware-general-help@lists.fiware.org
> [...]

Content analysis details: (6.9 points, 4.5 required)

pts rule name description
---- ---------------------- --------------------------------------------------
1.7 URIBL_BLACK Contains an URL listed in the URIBL blacklist
[URIs: latedeliver.com]
2.5 URIBL_DBL_SPAM Contains a spam URL listed in the DBL blocklist
[URIs: latedeliver.com]
0.0 FSL_HELO_NON_FQDN_1 FSL_HELO_NON_FQDN_1
3.8 HELO_LOCALHOST HELO_LOCALHOST
-1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1%
[score: 0.0000]
0.8 RDNS_NONE Delivered to internal network by a host with no rDNS