Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-12475

FIWARE.Request.Lab.SpainTenerife.Failed to connect to server (code: 1006)

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Good Morning.

      I'm trying to connect to a VM created into Fiware Cloud, but it return the following error:
      Failed to connect to server (code: 1006)

      I Attached my account info:

      • Region: SpainTenerife
      • Project: Ilknur-chulani cloud
      • User: fernando.mendez.external@atos.net<fernando.mendez.external@atos.net>
      • Instance name: fi-next
      • Instance ID: 151b2a31-ad58-4efa-8f73-7a8d2c31e447
      • Instance Status: ACTIVE

      Please, I'll be very appreciated to have the problem resolved as soon as possible.
      Kind Regards

      Fernando Méndez Requena
      Senior Software Engineer at IT Sector ARI Special Delivery
      Avenida Kansas City, 9, Mód. 3-6 - 41007 Sevilla
      fernando.mendez.external@atos.net<https://webmail.it-solutions.atos.net/owa/redir.aspx?C=swSrgqNm7deKTXtf1VPFxxoX1mAmx_4cMFZMmveS4zOvhE9McR_UCA..&URL=mailto%3aClara.pezuela%40atos.net>
      Linkedin<https://www.linkedin.com/in/fmendez1/> | Github<https://github.com/fermenreq>
      [cid:image005.png@01D28845.F032AEA0]

      This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it.
      As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

      Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional.
      Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje.
      Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes.
      Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus.

      __________________________________________________________________________________________

      You can get more information about our cookies and privacy policies on the following links:

      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fiware.org
      https://lists.fiware.org/listinfo/fiware-lab-help

      [Created via e-mail received from: "Mendez Requena, Fernando (ext)" <fernando.mendez.external@atos.net>]

        Activity

        Hide
        fw_support_st Atos Spain Tenerife Node Support Team added a comment -

        checking issue

        Show
        fw_support_st Atos Spain Tenerife Node Support Team added a comment - checking issue
        Hide
        fw_support_st Atos Spain Tenerife Node Support Team added a comment -

        ----------------------------------------------------------------------------------------------+

        Property Value

        ----------------------------------------------------------------------------------------------+

        OS-DCF:diskConfig MANUAL
        OS-EXT-AZ:availability_zone nova
        OS-EXT-SRV-ATTR:host osleskvm020.os.iter.atos.net
        OS-EXT-SRV-ATTR:hypervisor_hostname osleskvm020.os.iter.atos.net
        OS-EXT-SRV-ATTR:instance_name instance-0000aece
        OS-EXT-STS:power_state 1
        OS-EXT-STS:task_state
        OS-EXT-STS:vm_state active
        OS-SRV-USG:launched_at 2017-07-20T12:12:44.000000
        OS-SRV-USG:terminated_at
        accessIPv4  
        accessIPv6  
        config_drive  
        created 2017-07-20T12:11:57Z
        flavor m1.medium (3)
        hostId 6aa9111eb7b3783b3fe1c723f7070cf9b4ec84a68edf37f8c65e22f2
        id d28edb55-27f2-4cdb-ba5c-8462ff8c5f1d
        image base_centos_7 (658c0cd5-9554-47e4-a62f-c0c55d8192ec)
        key_name docker_aux1
        metadata {"region": "SpainTenerife"}
        name FI-NEXT
        node-int-net-01 network 192.168.1.97, 212.128.217.160
        os-extended-volumes:volumes_attached []
        progress 0
        security_groups default, docker-group
        status ACTIVE
        tenant_id 00000000000000000000000000009378
        updated 2017-07-20T12:12:10Z
        user_id fermenreq
        Show
        fw_support_st Atos Spain Tenerife Node Support Team added a comment - ------------------------------------- ---------------------------------------------------------+ Property Value ------------------------------------- ---------------------------------------------------------+ OS-DCF:diskConfig MANUAL OS-EXT-AZ:availability_zone nova OS-EXT-SRV-ATTR:host osleskvm020.os.iter.atos.net OS-EXT-SRV-ATTR:hypervisor_hostname osleskvm020.os.iter.atos.net OS-EXT-SRV-ATTR:instance_name instance-0000aece OS-EXT-STS:power_state 1 OS-EXT-STS:task_state OS-EXT-STS:vm_state active OS-SRV-USG:launched_at 2017-07-20T12:12:44.000000 OS-SRV-USG:terminated_at accessIPv4   accessIPv6   config_drive   created 2017-07-20T12:11:57Z flavor m1.medium (3) hostId 6aa9111eb7b3783b3fe1c723f7070cf9b4ec84a68edf37f8c65e22f2 id d28edb55-27f2-4cdb-ba5c-8462ff8c5f1d image base_centos_7 (658c0cd5-9554-47e4-a62f-c0c55d8192ec) key_name docker_aux1 metadata {"region": "SpainTenerife"} name FI-NEXT node-int-net-01 network 192.168.1.97, 212.128.217.160 os-extended-volumes:volumes_attached [] progress 0 security_groups default, docker-group status ACTIVE tenant_id 00000000000000000000000000009378 updated 2017-07-20T12:12:10Z user_id fermenreq
        Hide
        fw_support_st Atos Spain Tenerife Node Support Team added a comment -

        Hello,

        The instance is up and running. And it can be reached through ssh (tested locally and working)

        Show
        fw_support_st Atos Spain Tenerife Node Support Team added a comment - Hello, The instance is up and running. And it can be reached through ssh (tested locally and working)
        Hide
        fw_support_st Atos Spain Tenerife Node Support Team added a comment -

        Checked and working

        Show
        fw_support_st Atos Spain Tenerife Node Support Team added a comment - Checked and working

          People

          • Assignee:
            fw_support_st Atos Spain Tenerife Node Support Team
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: