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  1. Help-Desk
  2. HELP-12458

[Fiware-lab-help] FIWARE lab assistance: Instancia Fiware

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Hello,

       

      I am Fiware Lab user, I have a community account, I have created an instance using the image Centos 7 and I have the public IP address associated for can access to it.

       

      I have not had any problems for using it, but two days ago I cant not access to my instance using the IP address associated, the browser show me an error type time out (shown below):

       

      Attach the URL: http://207.249.127.215:1026/v2/entities

       

      I received an email, where it says that the site will have maintenance but the scheduled date is July 18.

      What could be the problem?

       

      Thank you.

       Kind regards,
      Dr. Omar Jehovani López Orozco
      IMPRONTA DSI

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      [Created via e-mail received from: =?UTF-8?Q?Dr=2E_Omar_Jehovani_L=C3=B3pez_Orozco?= <omar@improntadsi.com.mx>]

        Activity

        Hide
        internetdelfuturo Mexico Node Support added a comment -

        Dear User,
        We have reviewed your instance, and it is hosted at compute3. However, currently we have issues related to hardware with this compute. We are trying to recover the information of thís compute.

        Apologies for the inconvenients

        Show
        internetdelfuturo Mexico Node Support added a comment - Dear User, We have reviewed your instance, and it is hosted at compute3. However, currently we have issues related to hardware with this compute. We are trying to recover the information of thís compute. Apologies for the inconvenients
        Hide
        internetdelfuturo Mexico Node Support added a comment -

        Dear user,
        We had solved the issue related to compute 3. Please, could you review your instance again!

        Thank you very much!

        Best regards
        Mexico Node Team

        Show
        internetdelfuturo Mexico Node Support added a comment - Dear user, We had solved the issue related to compute 3. Please, could you review your instance again! Thank you very much! Best regards Mexico Node Team

          People

          • Assignee:
            internetdelfuturo Mexico Node Support
            Reporter:
            fw.ext.user FW External User
          • Votes:
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            Watchers:
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            Dates

            • Created:
              Updated:
              Resolved: