Details
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Type: extRequest
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Status: Closed
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Priority: Major
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Resolution: Done
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Component/s: CreatiFI
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Labels:None
Description
Dear FIWARE coach,
we forward you a support request received from a CreatiFI applicant we are not able to solve.
Please let us know if you need direct contact with the submitter.
Thanks.
—————————————————————————————
General Support #24
Unable to setup Kurento server instance - empty SW catalogue
Status: New
Priority: Normal
Assignee: Trento Tech Support (Italy&Belgium)
Category: Brussels Hub (Belgium)
Support Type: FIWARE Infrastructure
Quote
Description
Trying to setup a Kurento server instance.
I followed the instructions I found on Youtube from the Kurento team:
https://www.youtube.com/watch?v=lFM12pXeWu8
But when I want to add a tier, the software list to select the Kurento software from is empty.
—————————————————————————————
_______________________________________________
Fiware-creatifi-coaching mailing list
Fiware-creatifi-coaching@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
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- signature.asc
- 0.2 kB
- Daniele Santoro
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- signature.asc
- 0.2 kB
- Daniele Santoro
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- signature.asc
- 0.2 kB
- Daniele Santoro
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- image.png
- 31 kB
Issue Links
- relates to
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HELP-4519 FIWARE.Request.Tech.Cloud.CloudPortal.empty SW catalogue
- Closed
Activity
Hi all,
This looks like the kind of issue you could inform the FIWARE Lab tech support about:
fiware-lab-help@lists.fi-ware.org <fiware-lab-help@lists.fi-ware.org>
Regards,
Leandro
> El 8/1/2015, a las 21:50, silvio.cretti@create-net.org escribió:
>
> Hi Daniele,
> before opening a ticket to FIWARE, I would like to know on with FILAB node the user experienced the problem.
> Thanks
> silvio
> On 01/08/15 13:57, Daniele Santoro wrote:
>> Dear FIWARE coach,
>> we forward you a support request received from a CreatiFI applicant we are not able to solve.
>> Please let us know if you need direct contact with the submitter.
>> Thanks.
>>
>> —————————————————————————————
>> General Support #24
>>
>> Unable to setup Kurento server instance - empty SW catalogue
>>
>> Status: New
>> Priority: Normal
>> Assignee: Trento Tech Support (Italy&Belgium)
>> Category: Brussels Hub (Belgium)
>> Support Type: FIWARE Infrastructure
>> Quote
>> Description
>>
>> Trying to setup a Kurento server instance.
>>
>> I followed the instructions I found on Youtube from the Kurento team:
>> https://www.youtube.com/watch?v=lFM12pXeWu8 <https://www.youtube.com/watch?v=lFM12pXeWu8>
>>
>> But when I want to add a tier, the software list to select the Kurento software from is empty.
>>
>> <Archivo adjunto al mensaje.png>
>>
>> —————————————————————————————
>>
>>
>> _______________________________________________
>> Fiware-creatifi-coaching mailing list
>> Fiware-creatifi-coaching@lists.fi-ware.org <Fiware-creatifi-coaching@lists.fi-ware.org>
>> https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching <https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching>
>
> _______________________________________________
> Fiware-creatifi-coaching mailing list
> Fiware-creatifi-coaching@lists.fi-ware.org
> https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
_______________________________________________
Fiware-creatifi-coaching mailing list
Fiware-creatifi-coaching@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
Hi Silvio, Leandro,
Here is the reply from user:
Hi Daniele,
Well I tried Spain, Trento, Gent and I encounter the exact same problem with all of them... .
I even tried switching browsers but that didn’t work either.
Should I submit a request to fi-lab-help ML ? Since seems to be present in many regions, could be an issue related to the GUI ?
Beast,
Daniele
On 09 Jan 2015, at 15:45, Leandro Guillen <leandro.guillen@imdea.org> wrote:
> Hi all,
>
> This looks like the kind of issue you could inform the FIWARE Lab tech support about:
>
> fiware-lab-help@lists.fi-ware.org
>
> Regards,
> Leandro
>
>> El 8/1/2015, a las 21:50, silvio.cretti@create-net.org escribió:
>>
>> Hi Daniele,
>> before opening a ticket to FIWARE, I would like to know on with FILAB node the user experienced the problem.
>> Thanks
>> silvio
>> On 01/08/15 13:57, Daniele Santoro wrote:
>>> Dear FIWARE coach,
>>> we forward you a support request received from a CreatiFI applicant we are not able to solve.
>>> Please let us know if you need direct contact with the submitter.
>>> Thanks.
>>>
>>> —————————————————————————————
>>> General Support #24
>>>
>>> Unable to setup Kurento server instance - empty SW catalogue
>>>
>>> Status: New
>>> Priority: Normal
>>> Assignee: Trento Tech Support (Italy&Belgium)
>>> Category: Brussels Hub (Belgium)
>>> Support Type: FIWARE Infrastructure
>>> Quote
>>> Description
>>>
>>> Trying to setup a Kurento server instance.
>>>
>>> I followed the instructions I found on Youtube from the Kurento team:
>>> https://www.youtube.com/watch?v=lFM12pXeWu8
>>>
>>> But when I want to add a tier, the software list to select the Kurento software from is empty.
>>>
>>> <Archivo adjunto al mensaje.png>
>>>
>>> —————————————————————————————
>>>
>>>
>>> _______________________________________________
>>> Fiware-creatifi-coaching mailing list
>>>
>>> Fiware-creatifi-coaching@lists.fi-ware.org
>>> https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
>>
>> _______________________________________________
>> Fiware-creatifi-coaching mailing list
>> Fiware-creatifi-coaching@lists.fi-ware.org
>> https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
>
–
--------------------------------------------------------
Daniele Santoro,
CREATE-NET Research Center
ICT Area
ITC/Research Engineer
Via alla Cascata 56/D - 38100 Povo Trento (Italy)
e-mail: daniele.santoro@create-net.org
Tel: (+39) 0461 408400 - interno/extension 1318
Fax: (+39) 0461 421157
www.create-net.org
PGP/GPG-KEY-ID: 0x08E3E8D5
http://keyserver1.pgp.com/vkd/DownloadKey.event?keyid=0xCA854D8608E3E8D5
--------------------------------------------------------
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited according to the Italian Law 196/2003 of the Legislature. If you received this in error, please contact the sender and delete the material from any computer.
_______________________________________________
Fiware-creatifi-coaching mailing list
Fiware-creatifi-coaching@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
Dear,
I have some news about the issue. I’ve just tried with 3 different browsers using Trento region and the result are:
- Empty software catalog using:
— Google chrome Version 39.0.2171.95 (64-bit)
— Firefox 33.1
- Full list available (in this case I can create the tier) using:
— Safari Version 7.1.2 (9537.85.11.5)
I will assign the request to the Cloud GUI support team, in the meantime I will tell the user to use Safari if possible to be able to create the tier.
Daniele
On 12 Jan 2015, at 09:50, Daniele Santoro <daniele.santoro@create-net.org> wrote:
> Hi Silvio, Leandro,
>
> Here is the reply from user:
>
> Hi Daniele,
>
> Well I tried Spain, Trento, Gent and I encounter the exact same problem with all of them... .
> I even tried switching browsers but that didn’t work either.
>
>
> Should I submit a request to fi-lab-help ML ? Since seems to be present in many regions, could be an issue related to the GUI ?
>
> Beast,
>
> Daniele
>
> On 09 Jan 2015, at 15:45, Leandro Guillen <leandro.guillen@imdea.org> wrote:
>
>> Hi all,
>>
>> This looks like the kind of issue you could inform the FIWARE Lab tech support about:
>>
>> fiware-lab-help@lists.fi-ware.org
>>
>> Regards,
>> Leandro
>>
>>> El 8/1/2015, a las 21:50, silvio.cretti@create-net.org escribió:
>>>
>>> Hi Daniele,
>>> before opening a ticket to FIWARE, I would like to know on with FILAB node the user experienced the problem.
>>> Thanks
>>> silvio
>>> On 01/08/15 13:57, Daniele Santoro wrote:
>>>> Dear FIWARE coach,
>>>> we forward you a support request received from a CreatiFI applicant we are not able to solve.
>>>> Please let us know if you need direct contact with the submitter.
>>>> Thanks.
>>>>
>>>> —————————————————————————————
>>>> General Support #24
>>>>
>>>> Unable to setup Kurento server instance - empty SW catalogue
>>>>
>>>> Status: New
>>>> Priority: Normal
>>>> Assignee: Trento Tech Support (Italy&Belgium)
>>>> Category: Brussels Hub (Belgium)
>>>> Support Type: FIWARE Infrastructure
>>>> Quote
>>>> Description
>>>>
>>>> Trying to setup a Kurento server instance.
>>>>
>>>> I followed the instructions I found on Youtube from the Kurento team:
>>>> https://www.youtube.com/watch?v=lFM12pXeWu8
>>>>
>>>> But when I want to add a tier, the software list to select the Kurento software from is empty.
>>>>
>>>> <Archivo adjunto al mensaje.png>
>>>>
>>>> —————————————————————————————
>>>>
>>>>
>>>> _______________________________________________
>>>> Fiware-creatifi-coaching mailing list
>>>>
>>>> Fiware-creatifi-coaching@lists.fi-ware.org
>>>> https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
>>>
>>> _______________________________________________
>>> Fiware-creatifi-coaching mailing list
>>> Fiware-creatifi-coaching@lists.fi-ware.org
>>> https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
>>
>
> –
> --------------------------------------------------------
> Daniele Santoro,
> CREATE-NET Research Center
> ICT Area
> ITC/Research Engineer
> Via alla Cascata 56/D - 38100 Povo Trento (Italy)
> e-mail: daniele.santoro@create-net.org
> Tel: (+39) 0461 408400 - interno/extension 1318
> Fax: (+39) 0461 421157
> www.create-net.org
>
> PGP/GPG-KEY-ID: 0x08E3E8D5
> http://keyserver1.pgp.com/vkd/DownloadKey.event?keyid=0xCA854D8608E3E8D5
> --------------------------------------------------------
>
> The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited according to the Italian Law 196/2003 of the Legislature. If you received this in error, please contact the sender and delete the material from any computer.
>
–
--------------------------------------------------------
Daniele Santoro,
CREATE-NET Research Center
ICT Area
ITC/Research Engineer
Via alla Cascata 56/D - 38100 Povo Trento (Italy)
e-mail: daniele.santoro@create-net.org
Tel: (+39) 0461 408400 - interno/extension 1318
Fax: (+39) 0461 421157
www.create-net.org
PGP/GPG-KEY-ID: 0x08E3E8D5
http://keyserver1.pgp.com/vkd/DownloadKey.event?keyid=0xCA854D8608E3E8D5
--------------------------------------------------------
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited according to the Italian Law 196/2003 of the Legislature. If you received this in error, please contact the sender and delete the material from any computer.
_______________________________________________
Fiware-creatifi-coaching mailing list
Fiware-creatifi-coaching@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
Seems that also using Firefox 34.0 solve the issue of empty catalogue.
Daniele
Hi Daniele,
before opening a ticket to FIWARE, I would like to know on with FILAB
node the user experienced the problem.
Thanks
silvio
On 01/08/15 13:57, Daniele Santoro wrote:
> Dear FIWARE coach,
> we forward you a support request received from a CreatiFI applicant we
> are not able to solve.
> Please let us know if you need direct contact with the submitter.
> Thanks.
>
> —————————————————————————————
> General Support #24
>
> Unable to setup Kurento server instance - empty SW catalogue
>
> Status:New
> Priority:Normal
> Assignee:Trento Tech Support (Italy&Belgium)
> Category:Brussels Hub (Belgium)
> Support Type:FIWARE Infrastructure
> Quote
> Description
>
> Trying to setup a Kurento server instance.
>
> I followed the instructions I found on Youtube from the Kurento team:
> https://www.youtube.com/watch?v=lFM12pXeWu8
>
> But when I want to add a tier, the software list to select the Kurento
> software from is empty.
>
>
> —————————————————————————————
>
>
> _______________________________________________
> Fiware-creatifi-coaching mailing list
> Fiware-creatifi-coaching@lists.fi-ware.org
> https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
_______________________________________________
Fiware-creatifi-coaching mailing list
Fiware-creatifi-coaching@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching