Uploaded image for project: 'Help-Coaches-Desk'
  1. Help-Coaches-Desk
  2. HELC-1339

FIWARE.Request.Coach.FRACTALS.FIWARE Lab resources issue

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Component/s: FRACTALS
    • Labels:
      None

      Description

      Dear Burak, Javier,

      we have trouble accessing our FIWARE resources on the Budapest2 node.

      Is there a direct contact to the budapest help desk that you can provide
      for these and similar issues?
      Can you help soon?

      Regards,
      Aleksandar Šiposki,
      PAYS development team.
      FRACTALS project

      [Created via e-mail received from: Aleksandar Siposki <siposki@gmail.com>]

        Issue Links

          Activity

          Hide
          fw.ext.user FW External User added a comment -

          Comment by siposki@gmail.com :

          Dear Javier,

          we are still periodicalz having trouble with the resources on the Budapest2
          node.
          We have been able to reboot the 2 of our instances, but the third is in
          status rebooting for hours now.

          Is there a direct helpdesk on the Budapest node that we can write if this
          and similar problems occur?

          Regards,

          Aleksandar Šiposki,
          PAYS development team,
          FRACTALS project.

          ---------- Forwarded message ----------

          Show
          fw.ext.user FW External User added a comment - Comment by siposki@gmail.com : Dear Javier, we are still periodicalz having trouble with the resources on the Budapest2 node. We have been able to reboot the 2 of our instances, but the third is in status rebooting for hours now. Is there a direct helpdesk on the Budapest node that we can write if this and similar problems occur? Regards, Aleksandar Šiposki, PAYS development team, FRACTALS project. ---------- Forwarded message ----------
          Hide
          fw.ext.user FW External User added a comment -

          Comment by javier.romero@atos.net :

          Dear Aleksandar

          Really don´t know if there is a Budapest node helpdesk. You best bet is to contact the fiware coaches (in cc)

          BR

          Show
          fw.ext.user FW External User added a comment - Comment by javier.romero@atos.net : Dear Aleksandar Really don´t know if there is a Budapest node helpdesk. You best bet is to contact the fiware coaches (in cc) BR
          Hide
          ichulani ilknur chulani added a comment -

          Hi Aleksandar,

          You can write directly to fiware-lab-help@lists.fiware.org<fiware-lab-help@lists.fiware.org> , then the HELP desk team will assign it to the Budapest node team.

          If you do not hear back from them in a timely manner, you can write to fiware-fractals-coaching@lists.fiware.org<fiware-fractals-coaching@lists.fiware.org> and we can follow up on it.

          Best regards,

          ilknur

          Show
          ichulani ilknur chulani added a comment - Hi Aleksandar, You can write directly to fiware-lab-help@lists.fiware.org< fiware-lab-help@lists.fiware.org > , then the HELP desk team will assign it to the Budapest node team. If you do not hear back from them in a timely manner, you can write to fiware-fractals-coaching@lists.fiware.org< fiware-fractals-coaching@lists.fiware.org > and we can follow up on it. Best regards, ilknur
          Hide
          ichulani ilknur chulani added a comment -

          Dear Aleksandar,
          It seems your email already created a ticket: https://jira.fiware.org/browse/HELC-1339

          I am opening a lab ticket to re-direct your request. You do not need to send any other emails to open a new ticket for this issue.

          However, for any future requests, please send your request to fiware-lab-help@lists.fiware.org<fiware-lab-help@lists.fiware.org> or fiware-fractals-coaching@lists.fiware.org<fiware-fractals-coaching@lists.fiware.org>

          Thanks,

          ilknur

          Show
          ichulani ilknur chulani added a comment - Dear Aleksandar, It seems your email already created a ticket: https://jira.fiware.org/browse/HELC-1339 I am opening a lab ticket to re-direct your request. You do not need to send any other emails to open a new ticket for this issue. However, for any future requests, please send your request to fiware-lab-help@lists.fiware.org< fiware-lab-help@lists.fiware.org > or fiware-fractals-coaching@lists.fiware.org< fiware-fractals-coaching@lists.fiware.org > Thanks, ilknur
          Hide
          fw.ext.user FW External User added a comment -

          Comment by siposki@gmail.com :

          Hello Ilknur,

          Thank you for the details and for opening the JIRA ticket. My future
          response will be through designated mail accounts.

          Regards,
          Aleksandar

          2016-03-29 16:30 GMT+02:00 Chulani, Ilknur <ilknur.chulani@atos.net>:

          > Dear Aleksandar,
          >
          > It seems your email already created a ticket:
          > https://jira.fiware.org/browse/HELC-1339
          >
          > I am opening a lab ticket to re-direct your request. You do not need to
          > send any other emails to open a new ticket for this issue.
          >
          >
          >
          > However, for any future requests, please send your request to
          > fiware-lab-help@lists.fiware.org or
          > fiware-fractals-coaching@lists.fiware.org
          >
          >
          >
          > Thanks,
          >
          >
          >
          > ilknur
          >
          >
          >
          > From: Chulani, Ilknur
          > Sent: Tuesday, March 29, 2016 5:23 PM
          > To: Romero, Javier; Aleksandar Siposki; Stevan
          > Cc: FRACTALS coach (fiware-fractals-coaching@lists.fi-ware.org) (
          > fiware-fractals-coaching@lists.fi-ware.org)
          > Subject: RE: FIWARE Lab resources issue
          >
          >
          >
          > Hi Aleksandar,
          >
          >
          >
          > You can write directly to fiware-lab-help@lists.fiware.org , then the
          > HELP desk team will assign it to the Budapest node team.
          >
          >
          >
          > If you do not hear back from them in a timely manner, you can write to
          > fiware-fractals-coaching@lists.fiware.org and we can follow up on it.
          >
          >
          >
          > Best regards,
          >
          >
          >
          > ilknur
          >
          >
          >
          > From: fiware-fractals-coaching-atos-bounces@lists.atosresearch.eu [
          > fiware-fractals-coaching-atos-bounces@lists.atosresearch.eu
          > <fiware-fractals-coaching-atos-bounces@lists.atosresearch.eu>] *On Behalf
          > Of *Romero, Javier
          > Sent: Tuesday, March 29, 2016 5:20 PM
          > To: Aleksandar Siposki; Stevan
          > Cc: FRACTALS coach (fiware-fractals-coaching@lists.fi-ware.org) (
          > fiware-fractals-coaching@lists.fi-ware.org)
          > Subject: Re: [Fiware-fractals-coaching-atos] [Fiware-fractals-coaching]
          > FIWARE Lab resources issue
          >
          >
          >
          > Dear Aleksandar
          >
          >
          >
          > Really don´t know if there is a Budapest node helpdesk. You best bet is to
          > contact the fiware coaches (in cc)
          >
          >
          >
          > BR
          >
          >
          >
          > From: Aleksandar Siposki siposki@gmail.com <siposki@gmail.com>
          > Sent: Tuesday, March 29, 2016 2:15 PM
          > To: Romero, Javier; Stevan; coaches-help-desk-jira@fi-ware.org
          > Subject: Fwd: FIWARE Lab resources issue
          >
          >
          >
          > Dear Javier,
          >
          > we are still periodicalz having trouble with the resources on the
          > Budapest2 node.
          >
          > We have been able to reboot the 2 of our instances, but the third is in
          > status rebooting for hours now.
          >
          > Is there a direct helpdesk on the Budapest node that we can write if this
          > and similar problems occur?
          >
          >
          >
          > Regards,
          >
          > Aleksandar Šiposki,
          >
          > PAYS development team,
          >
          > FRACTALS project.
          >
          >
          >
          > ---------- Forwarded message ----------
          >

          Show
          fw.ext.user FW External User added a comment - Comment by siposki@gmail.com : Hello Ilknur, Thank you for the details and for opening the JIRA ticket. My future response will be through designated mail accounts. Regards, Aleksandar 2016-03-29 16:30 GMT+02:00 Chulani, Ilknur <ilknur.chulani@atos.net>: > Dear Aleksandar, > > It seems your email already created a ticket: > https://jira.fiware.org/browse/HELC-1339 > > I am opening a lab ticket to re-direct your request. You do not need to > send any other emails to open a new ticket for this issue. > > > > However, for any future requests, please send your request to > fiware-lab-help@lists.fiware.org or > fiware-fractals-coaching@lists.fiware.org > > > > Thanks, > > > > ilknur > > > > From: Chulani, Ilknur > Sent: Tuesday, March 29, 2016 5:23 PM > To: Romero, Javier; Aleksandar Siposki; Stevan > Cc: FRACTALS coach (fiware-fractals-coaching@lists.fi-ware.org) ( > fiware-fractals-coaching@lists.fi-ware.org) > Subject: RE: FIWARE Lab resources issue > > > > Hi Aleksandar, > > > > You can write directly to fiware-lab-help@lists.fiware.org , then the > HELP desk team will assign it to the Budapest node team. > > > > If you do not hear back from them in a timely manner, you can write to > fiware-fractals-coaching@lists.fiware.org and we can follow up on it. > > > > Best regards, > > > > ilknur > > > > From: fiware-fractals-coaching-atos-bounces@lists.atosresearch.eu [ > fiware-fractals-coaching-atos-bounces@lists.atosresearch.eu > <fiware-fractals-coaching-atos-bounces@lists.atosresearch.eu>] *On Behalf > Of *Romero, Javier > Sent: Tuesday, March 29, 2016 5:20 PM > To: Aleksandar Siposki; Stevan > Cc: FRACTALS coach (fiware-fractals-coaching@lists.fi-ware.org) ( > fiware-fractals-coaching@lists.fi-ware.org) > Subject: Re: [Fiware-fractals-coaching-atos] [Fiware-fractals-coaching] > FIWARE Lab resources issue > > > > Dear Aleksandar > > > > Really don´t know if there is a Budapest node helpdesk. You best bet is to > contact the fiware coaches (in cc) > > > > BR > > > > From: Aleksandar Siposki siposki@gmail.com <siposki@gmail.com> > Sent: Tuesday, March 29, 2016 2:15 PM > To: Romero, Javier; Stevan; coaches-help-desk-jira@fi-ware.org > Subject: Fwd: FIWARE Lab resources issue > > > > Dear Javier, > > we are still periodicalz having trouble with the resources on the > Budapest2 node. > > We have been able to reboot the 2 of our instances, but the third is in > status rebooting for hours now. > > Is there a direct helpdesk on the Budapest node that we can write if this > and similar problems occur? > > > > Regards, > > Aleksandar Šiposki, > > PAYS development team, > > FRACTALS project. > > > > ---------- Forwarded message ---------- >
          Hide
          ichulani ilknur chulani added a comment -

          Budapest team restarted the VM yesterday, waiting for Aleksandar's confirmation to close the ticket.

          Show
          ichulani ilknur chulani added a comment - Budapest team restarted the VM yesterday, waiting for Aleksandar's confirmation to close the ticket.
          Hide
          fw.ext.user FW External User added a comment -

          Comment by siposki@gmail.com :

          Ticket can be closed. Our resources are working since last night.

          Thank you.

          Regards,
          Aleksandar Šiposki,
          PAYS development team,
          FRACTALS project.

          2016-03-31 10:29 GMT+02:00 Help-Coaches-Desk <
          coaches-help-desk-jira@fi-ware.org>:

          >
          >
          >

          Show
          fw.ext.user FW External User added a comment - Comment by siposki@gmail.com : Ticket can be closed. Our resources are working since last night. Thank you. Regards, Aleksandar Šiposki, PAYS development team, FRACTALS project. 2016-03-31 10:29 GMT+02:00 Help-Coaches-Desk < coaches-help-desk-jira@fi-ware.org>: > > >
          Hide
          ichulani ilknur chulani added a comment -

          Thank Aleksandar for confirming !

          Show
          ichulani ilknur chulani added a comment - Thank Aleksandar for confirming !

            People

            • Assignee:
              ichulani ilknur chulani
              Reporter:
              fw.ext.user FW External User
            • Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: