FW External User added a comment - 17/Nov/15 4:03 PM Hello again! I will get back to you with more information tomorrow when I talk to my colleague regarding this issue. Thank you and BR, – Tanya Peneva Accountant - Nemetschek OOD Bulgaria www.nemetschek.bg | e-mail: TPeneva@nemetschek.bg | office: +359-2-4210-988 | mobile: +359-886-464744 DISCLAIMER: Confidential. Dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete it immediately. Nemetschek OOD shall not be liable for the message if altered, changed or falsified. P Please consider the impact on the environment before printing this e-mail From: "Chulani, Ilknur" <ilknur.chulani@atos.net> To: Tania Peneva <TPeneva@nemetschek.bg> Cc: "Fiware-fractals-coaching@lists.fiware.org" <Fiware-fractals-coaching@lists.fiware.org> Date: 17.11.2015 16:53 Subject: RE: Problem with FIWARE Lab accounts Dear Tanya, Please see the thread of communication on these two tickets (they are publicly viewable) regarding this issue: https://jira.fiware.org/browse/HELC-1034 and https://jira.fiware.org/browse/HELP-5199 We understand the issue, but we need more detailed information about the current status. As you can see in HELP-5199 , Henar from the Spanish node team found out that your account( tpeneva@nemetschek.bg )was a community account only on the Budapest node, but not on the Spain node where Valentin’s account was on. So she added Spain node to your community account. In theory, you should be able to add Valentin now to your cloud resources through the Cloud portal. Have you tried this again after Henar’s changes? If the issue is still there, what are the steps you followed? and what is the error you are getting? I am afraid we would not be able to help you if you are not able to provide us the exact steps you followed and the exact error you are getting, Regards, ilknur From: Tania Peneva TPeneva@nemetschek.bg Sent: Tuesday, November 17, 2015 4:36 PM To: Chulani, Ilknur Cc: Fiware-fractals-coaching@lists.fiware.org Subject: Fw: Problem with FIWARE Lab accounts Hello! I am forwarding you the first e-mail I have send regarding this issue (15.09.2015). Since then (2 months) I have sent you a lot of information regarding this issue and it will take me too much time to resend you everything again. Thank you and best regards, – Tanya Peneva Accountant - Nemetschek OOD Bulgaria www.nemetschek.bg | e-mail: TPeneva@nemetschek.bg | office: +359-2-4210-988 | mobile: +359-886-464744 DISCLAIMER: Confidential. Dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete it immediately. Nemetschek OOD shall not be liable for the message if altered, changed or falsified. P Please consider the impact on the environment before printing this e-mail ----- Forwarded by Tania Peneva/Nemetschek_BG on 17.11.2015 16:31 ----- From: Tania Peneva/Nemetschek_BG To: tech@fractals-fp7.com Date: 15.09.2015 12:12 Subject: Problem with FIWARE Lab accounts Hello! I am contacting you on behalf of Nemetschek company - we are executing a project funded by FRACTALS and have a community account on FIWARE Lab: We have the following problem: one of my colleagues - the Team Leader of the software development team has a personal account, through which he has access to the company account. The problem is that his account expired and now he doesn't have access to any of the company resources on FIWARE. This is a big problem for us and stops all our work which has very strict deadlines for project reporting. So our problem is really URGENT. I am attaching you the e-mail he received from your system regarding his account: Please assist us as soon as possible to fix this problem - we need instructions how to activate his account again - make it community? This is a very serious problem for us because maybe soon the other developers will also be in the same situation - they have the same accounts. Please get in touch with me as soon as possible and give me instructions how to proceed. Thank you in advance! Looking forward to your e-mail. Regards, – Tanya Peneva Accountant - Nemetschek OOD Bulgaria www.nemetschek.bg | e-mail: TPeneva@nemetschek.bg | office: +359-2-4210-988 | mobile: +359-886-464744 DISCLAIMER: Confidential. Dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete it immediately. Nemetschek OOD shall not be liable for the message if altered, changed or falsified. P Please consider the impact on the environment before printing this e-mail ATOS WARNING ! This message contains attachments that could potentially harm your computer. Please make sure you open ONLY attachments from senders you know, trust and is in an e-mail that you are expecting. AVERTISSEMENT ATOS ! Ce message contient des pièces jointes qui peuvent potentiellement endommager votre ordinateur. Merci de vous assurer que vous ouvrez uniquement les pièces jointes provenant d’emails que vous attendez et dont vous connaissez les expéditeurs et leur faites confiance. AVISO DE ATOS ! Este mensaje contiene datos adjuntos que pudiera ser que dañaran su ordenador. Asegúrese de abrir SOLO datos adjuntos enviados desde remitentes de confianza y que procedan de un correo esperado. ATOS WARNUNG ! Diese E-Mail enthält Anlagen, welche möglicherweise ihren Computer beschädigen könnten. Bitte beachten Sie, daß Sie NUR Anlagen öffnen, von einem Absender den Sie kennen, vertrauen und vom dem Sie vor allem auch E-Mails mit Anlagen erwarten. Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-fractals-coaching@lists.fiware.org) instead of the old one.

ilknur chulani added a comment - 30/Nov/15 10:27 AM Duplicate of HELC-1140