Dear Tanya,

Please see the thread of communication on these two tickets (they are publicly viewable) regarding this issue:
https://jira.fiware.org/browse/HELC-1034 and
https://jira.fiware.org/browse/HELP-5199

We understand the issue, but we need more detailed information about the current status.

As you can see in HELP-5199, Henar from the Spanish node team found out that your account( tpeneva@nemetschek.bg<peneva@nemetschek.bg> )was a community account only on the Budapest node, but not on the Spain node where Valentin’s account was on. So she added Spain node to your community account. In theory, you should be able to add Valentin now to your cloud resources through the Cloud portal.

Have you tried this again after Henar’s changes? If the issue is still there, what are the steps you followed? and what is the error you are getting?

I am afraid we would not be able to help you if you are not able to provide us the exact steps you followed and the exact error you are getting,

Regards,

ilknur

From: Tania Peneva TPeneva@nemetschek.bg
Sent: Tuesday, November 17, 2015 4:36 PM
To: Chulani, Ilknur
Cc: Fiware-fractals-coaching@lists.fiware.org
Subject: Fw: Problem with FIWARE Lab accounts

Hello!

I am forwarding you the first e-mail I have send regarding this issue (15.09.2015). Since then (2 months) I have sent you a lot
of information regarding this issue and it will take me too much time to resend you everything again.

Thank you and best regards,

–
Tanya Peneva
Accountant - Nemetschek OOD Bulgaria

www.nemetschek.bg | e-mail: TPeneva@nemetschek.bg<TPeneva@nemetschek.bg> | office: +359-2-4210-988 | mobile: +359-886-464744

Hello again!

I will get back to you with more information tomorrow when I talk to my
colleague regarding this issue.

Thank you and BR,

–
Tanya Peneva
Accountant - Nemetschek OOD Bulgaria

www.nemetschek.bg | e-mail: TPeneva@nemetschek.bg | office:
+359-2-4210-988 | mobile: +359-886-464744

DISCLAIMER: Confidential. Dissemination, distribution or copying of this
e-mail is prohibited. If you have received this e-mail in error, please
notify the sender by replying to this message and delete it immediately.
Nemetschek OOD shall not be liable for the message if altered, changed or
falsified.

P Please consider the impact on the environment before printing this
e-mail

From: "Chulani, Ilknur" <ilknur.chulani@atos.net>
To: Tania Peneva <TPeneva@nemetschek.bg>
Cc: "Fiware-fractals-coaching@lists.fiware.org"
<Fiware-fractals-coaching@lists.fiware.org>
Date: 17.11.2015 16:53
Subject: RE: Problem with FIWARE Lab accounts

Dear Tanya,

Please see the thread of communication on these two tickets (they are
publicly viewable) regarding this issue:
https://jira.fiware.org/browse/HELC-1034 and
https://jira.fiware.org/browse/HELP-5199

We understand the issue, but we need more detailed information about the
current status.

As you can see in HELP-5199, Henar from the Spanish node team found out
that your account( tpeneva@nemetschek.bg )was a community account only on
the Budapest node, but not on the Spain node where Valentin’s account was
on. So she added Spain node to your community account. In theory, you
should be able to add Valentin now to your cloud resources through the
Cloud portal.

Have you tried this again after Henar’s changes? If the issue is still
there, what are the steps you followed? and what is the error you are
getting?

I am afraid we would not be able to help you if you are not able to
provide us the exact steps you followed and the exact error you are
getting,

Regards,

ilknur

From: Tania Peneva TPeneva@nemetschek.bg
Sent: Tuesday, November 17, 2015 4:36 PM
To: Chulani, Ilknur
Cc: Fiware-fractals-coaching@lists.fiware.org
Subject: Fw: Problem with FIWARE Lab accounts

Hello!

I am forwarding you the first e-mail I have send regarding this issue
(15.09.2015). Since then (2 months) I have sent you a lot
of information regarding this issue and it will take me too much time to
resend you everything again.

Thank you and best regards,

–
Tanya Peneva
Accountant - Nemetschek OOD Bulgaria

www.nemetschek.bg | e-mail: TPeneva@nemetschek.bg | office:
+359-2-4210-988 | mobile: +359-886-464744

DISCLAIMER: Confidential. Dissemination, distribution or copying of this
e-mail is prohibited. If you have received this e-mail in error, please
notify the sender by replying to this message and delete it immediately.
Nemetschek OOD shall not be liable for the message if altered, changed or
falsified.

P Please consider the impact on the environment before printing this
e-mail
----- Forwarded by Tania Peneva/Nemetschek_BG on 17.11.2015 16:31 -----

From: Tania Peneva/Nemetschek_BG
To: tech@fractals-fp7.com
Date: 15.09.2015 12:12
Subject: Problem with FIWARE Lab accounts

Hello!

I am contacting you on behalf of Nemetschek company - we are executing a
project funded by FRACTALS and have a community account on FIWARE Lab:

We have the following problem: one of my colleagues - the Team Leader of
the software development team has a personal account, through which he has
access to the company account. The problem is that his account expired and
now he doesn't have access to any of the company resources on FIWARE. This
is a big problem for us and stops all our work
which has very strict deadlines for project reporting. So our problem is
really URGENT.

I am attaching you the e-mail he received from your system regarding his
account:

Please assist us as soon as possible to fix this problem - we need
instructions how to activate his account again - make it community?

This is a very serious problem for us because maybe soon the other
developers will also be in the same situation - they have the same
accounts.

Please get in touch with me as soon as possible and give me instructions
how to proceed.

Thank you in advance!

Looking forward to your e-mail.

Regards,

–
Tanya Peneva
Accountant - Nemetschek OOD Bulgaria

www.nemetschek.bg | e-mail: TPeneva@nemetschek.bg | office:
+359-2-4210-988 | mobile: +359-886-464744

DISCLAIMER: Confidential. Dissemination, distribution or copying of this
e-mail is prohibited. If you have received this e-mail in error, please
notify the sender by replying to this message and delete it immediately.
Nemetschek OOD shall not be liable for the message if altered, changed or
falsified.

P Please consider the impact on the environment before printing this
e-mail

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Duplicate of HELC-1140