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  1. Help-Desk
  2. HELP-8173

FIWARE.Request.Lab.FIWARE Lab Assistance.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None

          Description

          Good morning;

          it has been three days since I have sent a petition to add several
          components to my resources. I do not have them available yet and I can not
          find the status of my request anywhere.

          Logged in my account, when I go to the 'Product Orders' of the store, there
          only appear the components already added in a previous request. On the
          checkout page of my shopping cart, the 'Checkout' button is faded and does
          nothing when clicked. Am I doing anything wrong? Is there any way to see
          the status (porcessing, rejected, accepted...) of my ongoing requests?

          Thank you very much.

          –
          Iñigo Berraondo Viyella

          Iberlan Comunicaciones y Sistemas S.L.U.

          __________________________________________________________________________________________

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          [Created via e-mail received from: =?UTF-8?Q?I=C3=B1igo_Berraondo?= <ibviyella@iberlan.es>]

            Activity

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            fdelavega Francisco de la Vega added a comment -

            The issue has been emailed:

            • Time sent: 30/Jan/17 4:12 PM
            • To: ibviyella@iberlan.es
            • with subject: *(HELP-8173) [Fiware-lab-help] FIWARE Lab Assistance *

            Dear Iñigo,

            According to your description, it seems that you have not processed the order.
            The checkout button appears as disabled because you have not provided a tax address, so you have to create one, and then you will be able to select it and checkout your order. Note that the Lab is intended to experiment with the software so a real address is not needed.

            You have details on how to do this stuff in the user guide:

            http://business-api-ecosystem.readthedocs.io/en/latest/

            Once you checkout your order, the acquired products will appear in My Inventory section, where you will be able to download them

            Best regards,
            Francisco

            Show
            fdelavega Francisco de la Vega added a comment - The issue has been emailed: Time sent: 30/Jan/17 4:12 PM To: ibviyella@iberlan.es with subject: *( HELP-8173 ) [Fiware-lab-help] FIWARE Lab Assistance * Dear Iñigo, According to your description, it seems that you have not processed the order. The checkout button appears as disabled because you have not provided a tax address, so you have to create one, and then you will be able to select it and checkout your order. Note that the Lab is intended to experiment with the software so a real address is not needed. You have details on how to do this stuff in the user guide: http://business-api-ecosystem.readthedocs.io/en/latest/ Once you checkout your order, the acquired products will appear in My Inventory section, where you will be able to download them Best regards, Francisco
            Hide
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            fw.ext.user FW External User added a comment -

            Comment by ibviyella@iberlan.es :

            Thank you very much. My mistake was that I didn't select (click on) the
            delivery address because I thought I didn't need to; as I only added one
            address to my account. After clicking on the address, it worked.

            Thanks again for your help.

            2017-01-30 16:13 GMT+01:00 Help-Desk <jira-help-desk@jira.fiware.org>:

            >
            >

            Show
            fw.ext.user FW External User added a comment - Comment by ibviyella@iberlan.es : Thank you very much. My mistake was that I didn't select (click on) the delivery address because I thought I didn't need to; as I only added one address to my account. After clicking on the address, it worked. Thanks again for your help. 2017-01-30 16:13 GMT+01:00 Help-Desk <jira-help-desk@jira.fiware.org>: > >
            Hide
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            fdelavega Francisco de la Vega added a comment -

            Created a bug ticket for fixing the detected usability issue

            Show
            fdelavega Francisco de la Vega added a comment - Created a bug ticket for fixing the detected usability issue
            Hide
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            fdelavega Francisco de la Vega added a comment -

            The issue has been emailed:

            • Time sent: 30/Jan/17 4:37 PM
            • To: ibviyella@iberlan.es
            • with subject: *(HELP-8173) [Fiware-lab-help] FIWARE Lab Assistance *

            Hi Iñigo,

            You are right this is a usability issue, we will try to fix it ASAP

            Best regards,
            Francisco

            Show
            fdelavega Francisco de la Vega added a comment - The issue has been emailed: Time sent: 30/Jan/17 4:37 PM To: ibviyella@iberlan.es with subject: *( HELP-8173 ) [Fiware-lab-help] FIWARE Lab Assistance * Hi Iñigo, You are right this is a usability issue, we will try to fix it ASAP Best regards, Francisco

              People

              • Assignee:
                fdelavega Francisco de la Vega
                Reporter:
                fw.ext.user FW External User
              • Votes:
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                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: