Dear Jorge,
I've forwarded your request to the Spain support team.
They will contact you soon.

Best regards
Marco

Comment by sysop.x0@gmail.com :

OK Marco, thank you. No reply yet.

Best regards,

Jorge

Às 13:21 de 12-12-2016, Help-Desk escreveu:
>
> From FIWARE JIRA - Main Help Desk ----
>
> -------------------------------------------------------------------------------
> Comments:
>
>
> Marco Cipriani - Today 2:20 PM
> ------------------
> Dear Jorge,
> I've forwarded your request to the Spain support team.
> They will contact you soon.
>
> Best regards
> Marco
>
> ------------------------
> Issue id: HELP-7943
> Description:
> Hi there! Our instance gis at 130.206.120.168 stopped responding, tried
> to reboot it and it's been in reboot state for quite a while. Any thoughts?
>
> Thank you!
>
> Jorge Ferreira
> Login sysopx0
> sysop.x0@gmail.com
>
> —
> Este e-mail foi verificado em termos de vírus pelo software antivírus Avast.
> https://www.avast.com/antivirus
>
> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
>

Comment by sysop.x0@gmail.com :

Marco, can I safely stop and restart the virtual machine? No reply from
Spain yet.

Thank you

Jorge

Às 13:21 de 12-12-2016, Help-Desk escreveu:
>
> From FIWARE JIRA - Main Help Desk ----
>
> -------------------------------------------------------------------------------
> Comments:
>
>
> Marco Cipriani - Today 2:20 PM
> ------------------
> Dear Jorge,
> I've forwarded your request to the Spain support team.
> They will contact you soon.
>
> Best regards
> Marco
>
> ------------------------
> Issue id: HELP-7943
> Description:
> Hi there! Our instance gis at 130.206.120.168 stopped responding, tried
> to reboot it and it's been in reboot state for quite a while. Any thoughts?
>
> Thank you!
>
> Jorge Ferreira
> Login sysopx0
> sysop.x0@gmail.com
>
> —
> Este e-mail foi verificado em termos de vírus pelo software antivírus Avast.
> https://www.avast.com/antivirus
>
> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
>

Dear Jorge,

We currently have a problem with the physical host where your node is. We are working on it however, we don't know when it can be solved.

As an alternative you could create a new virtual host running in somewhere else.

Sorry for the inconveniences,
José Ignacio.

Comment by sysop.x0@gmail.com :

Hello José,

Thank you for your reply. How can we get a snapshot of the server in its
current state? We tried but can't do it in reboot mode. Can we stop it
and do the snapshot after? And can we create another instance from that
snapshot and your cloud will automatically place it in a working node?

Thank you

Jorge

Às 09:35 de 14-12-2016, Help-Desk escreveu:
>
> From FIWARE JIRA - Main Help Desk ----
>
> -------------------------------------------------------------------------------
> Comments:
>
>
> José Ignacio Carretero Guarde - Today 10:34 AM
> ------------------
> Dear Jorge,
>
> We currently have a problem with the physical host where your node is. We are working on it however, we don't know when it can be solved.
>
> As an alternative you could create a new virtual host running in somewhere else.
>
> Sorry for the inconveniences,
> José Ignacio.
>
>
> FW External User - Yesterday 6:25 PM
> ------------------
> Comment by sysop.x0@gmail.com :
>
> Marco, can I safely stop and restart the virtual machine? No reply from
> Spain yet.
>
> Thank you
>
> Jorge
>
>
> Às 13:21 de 12-12-2016, Help-Desk escreveu:
>> From FIWARE JIRA - Main Help Desk ----
>>
>> -------------------------------------------------------------------------------
>> Comments:
>>
>>
>> Marco Cipriani - Today 2:20 PM
>> ------------------
>> Dear Jorge,
>> I've forwarded your request to the Spain support team.
>> They will contact you soon.
>>
>> Best regards
>> Marco
>>
>> ------------------------
>> Issue id: HELP-7943
>> Description:
>> Hi there! Our instance gis at 130.206.120.168 stopped responding, tried
>> to reboot it and it's been in reboot state for quite a while. Any thoughts?
>>
>> Thank you!
>>
>> Jorge Ferreira
>> Login sysopx0
>> sysop.x0@gmail.com
>>
>> —
>> Este e-mail foi verificado em termos de vírus pelo software antivírus Avast.
>> https://www.avast.com/antivirus
>>
>> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
>> Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
>>
>
>
>
> FW External User - Yesterday 3:56 AM
> ------------------
> Comment by sysop.x0@gmail.com :
>
> OK Marco, thank you. No reply yet.
>
> Best regards,
>
> Jorge
>
>
> Às 13:21 de 12-12-2016, Help-Desk escreveu:
>> From FIWARE JIRA - Main Help Desk ----
>>
>> -------------------------------------------------------------------------------
>> Comments:
>>
>>
>> Marco Cipriani - Today 2:20 PM
>> ------------------
>> Dear Jorge,
>> I've forwarded your request to the Spain support team.
>> They will contact you soon.
>>
>> Best regards
>> Marco
>>
>> ------------------------
>> Issue id: HELP-7943
>> Description:
>> Hi there! Our instance gis at 130.206.120.168 stopped responding, tried
>> to reboot it and it's been in reboot state for quite a while. Any thoughts?
>>
>> Thank you!
>>
>> Jorge Ferreira
>> Login sysopx0
>> sysop.x0@gmail.com
>>
>> —
>> Este e-mail foi verificado em termos de vírus pelo software antivírus Avast.
>> https://www.avast.com/antivirus
>>
>> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
>> Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
>>
>
>
>
> Marco Cipriani - Monday 2:20 PM
> ------------------
> Dear Jorge,
> I've forwarded your request to the Spain support team.
> They will contact you soon.
>
> Best regards
> Marco
>
> ------------------------
> Issue id: HELP-7943
> Description:
> Hi there! Our instance gis at 130.206.120.168 stopped responding, tried
> to reboot it and it's been in reboot state for quite a while. Any thoughts?
>
> Thank you!
>
> Jorge Ferreira
> Login sysopx0
> sysop.x0@gmail.com
>
> —
> Este e-mail foi verificado em termos de vírus pelo software antivírus Avast.
> https://www.avast.com/antivirus
>
> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
>

Comment by sysop.x0@gmail.com :

José, any news on this?

Thank you

Jorge

Às 09:35 de 14-12-2016, Help-Desk escreveu:
>
> From FIWARE JIRA - Main Help Desk ----
>
> -------------------------------------------------------------------------------
> Comments:
>
>
> José Ignacio Carretero Guarde - Today 10:34 AM
> ------------------
> Dear Jorge,
>
> We currently have a problem with the physical host where your node is. We are working on it however, we don't know when it can be solved.
>
> As an alternative you could create a new virtual host running in somewhere else.
>
> Sorry for the inconveniences,
> José Ignacio.
>
>
> FW External User - Yesterday 6:25 PM
> ------------------
> Comment by sysop.x0@gmail.com :
>
> Marco, can I safely stop and restart the virtual machine? No reply from
> Spain yet.
>
> Thank you
>
> Jorge
>
>
> Às 13:21 de 12-12-2016, Help-Desk escreveu:
>> From FIWARE JIRA - Main Help Desk ----
>>
>> -------------------------------------------------------------------------------
>> Comments:
>>
>>
>> Marco Cipriani - Today 2:20 PM
>> ------------------
>> Dear Jorge,
>> I've forwarded your request to the Spain support team.
>> They will contact you soon.
>>
>> Best regards
>> Marco
>>
>> ------------------------
>> Issue id: HELP-7943
>> Description:
>> Hi there! Our instance gis at 130.206.120.168 stopped responding, tried
>> to reboot it and it's been in reboot state for quite a while. Any thoughts?
>>
>> Thank you!
>>
>> Jorge Ferreira
>> Login sysopx0
>> sysop.x0@gmail.com
>>
>> —
>> Este e-mail foi verificado em termos de vírus pelo software antivírus Avast.
>> https://www.avast.com/antivirus
>>
>> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
>> Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
>>
>
>
>
> FW External User - Yesterday 3:56 AM
> ------------------
> Comment by sysop.x0@gmail.com :
>
> OK Marco, thank you. No reply yet.
>
> Best regards,
>
> Jorge
>
>
> Às 13:21 de 12-12-2016, Help-Desk escreveu:
>> From FIWARE JIRA - Main Help Desk ----
>>
>> -------------------------------------------------------------------------------
>> Comments:
>>
>>
>> Marco Cipriani - Today 2:20 PM
>> ------------------
>> Dear Jorge,
>> I've forwarded your request to the Spain support team.
>> They will contact you soon.
>>
>> Best regards
>> Marco
>>
>> ------------------------
>> Issue id: HELP-7943
>> Description:
>> Hi there! Our instance gis at 130.206.120.168 stopped responding, tried
>> to reboot it and it's been in reboot state for quite a while. Any thoughts?
>>
>> Thank you!
>>
>> Jorge Ferreira
>> Login sysopx0
>> sysop.x0@gmail.com
>>
>> —
>> Este e-mail foi verificado em termos de vírus pelo software antivírus Avast.
>> https://www.avast.com/antivirus
>>
>> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
>> Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
>>
>
>
>
> Marco Cipriani - Monday 2:20 PM
> ------------------
> Dear Jorge,
> I've forwarded your request to the Spain support team.
> They will contact you soon.
>
> Best regards
> Marco
>
> ------------------------
> Issue id: HELP-7943
> Description:
> Hi there! Our instance gis at 130.206.120.168 stopped responding, tried
> to reboot it and it's been in reboot state for quite a while. Any thoughts?
>
> Thank you!
>
> Jorge Ferreira
> Login sysopx0
> sysop.x0@gmail.com
>
> —
> Este e-mail foi verificado em termos de vírus pelo software antivírus Avast.
> https://www.avast.com/antivirus
>
> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
>

The VM is back to normal again.

Regards,
José Ignacio.