The issue has been emailed:

• Time sent: 23/Nov/16 12:34 PM
• To: anibalandrade@inaoep.mx
• with subject: *(HELP-7749) [Fiware-lab-help] I can not to connect with a instance *
  

Dear Anibal Andrade,

Could you please send me the name ot the region you use?

Many thanks,
Best Regards,
Sandor

Comment by anibalandrade@inaoep.mx :

I am using the mexican node.

Anibal Andrade

El 2016-11-23 05:35, Help-Desk escribió:
> Dear Anibal Andrade,
>
> Could you please send me the name ot the region you use?
>
> Many thanks,
> Best Regards,
> Sandor
>
>
> -------------------------------------------------------------------------------
> Budapest Node Helpdesk created HELP-7749:
> --------------------------------------------
>
> Summary: [Fiware-lab-help] I can not to connect with a
> instance
> Key: HELP-7749
> URL: https://jira.fiware.org/browse/HELP-7749
> Project: Help-Desk
> Issue Type: extRequest
> Components: FIWARE-LAB-HELP
> Reporter: FW External User
>
>
> Dear Fiware help Contact.
>
> I have used Fiware Lab since 2 months ago and i could to connect with a
> instance without issue, but today i could not. when i tried, apper the
> next issue: ssh: connect to host 207.249.127.160 port 22: Connection
> timed out
>
> any idea?
>
> Thanks
>
> Anibal Andrade
> Since January 1st, old domains won't be supported and messages sent to
> any domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain
> (Fiware-lab-help@lists.fiware.org) instead of the old one.
>

Dear user,

We are trying to fix this issue. When the issue will have finished, you will receive a notification email.
Best regards,
Mexico Node Support

Dear user,

We have resolved the issues with the Mexican Node. Now, you can enter in your instances.

Apologies for the inconvenience.

Best regards,

Mexico Node

Comment by anibalandrade@inaoep.mx :

Hello,

we are trying to conect with us instance but apper the next issue: ssh:
connect to host 207.249.127.160 port 22: Connection timed out, again,
and is whit the Mexico Node. it have issues?

thanks.

El 2016-12-19 12:37, Help-Desk escribió: