Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-7719

FIWARE.Request.Lab.Problem with VM instance in Fiware Lab Cloud (again).

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Dear Sir or Madam,

          we are having problems with VM instance in Fiware Lab Cloud in Trento2
          region (instance name: KeyRock4Web, ID:
          125cdf78-3e8f-42ec-bf35-608a4c3ec438).

          The instance became unresponsive so we restarted it in the Lab Cloud (this
          happened the second time now). Restart was successful but the VM is still
          unresponsive. We cannot connect to the VM via SSH (we're getting "connection
          timed out" errors). We also can't connect to the VM using "View display"
          option under "Connect to VM display" in FiwareLab Cloud (VNC Display returns
          "Server disconnected (code: 1006)"). The VM is also not accessible via web
          browser on https://keyrock.ponnod.com where the log-in page should open.

          The last time this happened, you had to force the reboot of the VM since it
          was stuck. Can you please check what seems to be the problem now.

          Best regards,
          Marko Majdič

          [Created via e-mail received from: "4WEB d.o.o." <fiware@4web.si>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		22h 34m 1 Budapest Node Helpdesk 17/Nov/16 1:10 PM
            In Progress In Progress Closed Closed
            		13d 2h 58m 1 Trento Node Team 30/Nov/16 4:09 PM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            fla Fernando Lopez made changes -
            HD-Node Trento [ 10923 ]
            backlogmanager Backlog Manager made changes -
            Summary Problem with VM instance in Fiware Lab Cloud (again) FIWARE.Request.Lab.Problem with VM instance in Fiware Lab Cloud (again).
            HD-Enabler Unknown [ 10910 ]
            HD-Node Unknown [ 10852 ]
            TrentoNodeTeam Trento Node Team made changes -
            Resolution Done [ 10000 ]
            Status In Progress [ 3 ] Closed [ 6 ]
            Hide
            Permalink
            TrentoNodeTeam Trento Node Team added a comment - - edited

            Problem has been solved.

            Trento Node Team

            Show
            TrentoNodeTeam Trento Node Team added a comment - - edited Problem has been solved. Trento Node Team
            WIGNER Budapest Node Helpdesk made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            WIGNER Budapest Node Helpdesk added a comment -

            The issue has been emailed:

            • Time sent: 17/Nov/16 1:10 PM
            • To: fiware@4web.si
            • with subject: *(HELP-7719) Problem with VM instance in Fiware Lab Cloud (again) *

            Dear Marko,

            I forwarded your problem to the Trento Support Team.

            Best Regards,
            Gergő

            Show
            WIGNER Budapest Node Helpdesk added a comment - The issue has been emailed: Time sent: 17/Nov/16 1:10 PM To: fiware@4web.si with subject: *( HELP-7719 ) Problem with VM instance in Fiware Lab Cloud (again) * Dear Marko, I forwarded your problem to the Trento Support Team. Best Regards, Gergő
            WIGNER Budapest Node Helpdesk made changes -
            Assignee Trento Node Team [ trentonodeteam ]
            backlogmanager Backlog Manager made changes -
            HD-Enabler Unknown [ 10910 ]
            HD-Node Unknown [ 10852 ]
            mev Manuel Escriche made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                TrentoNodeTeam Trento Node Team
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: