Details
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Type:
extRequest
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Status: Closed
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Priority:
Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:Hannover
Description
Hello Hannover Lab Help Team
I have a problem with the accessibility to the virtual machines in my
Hannover Lab Node Cloud project ID (d51d8323276b48628819b6ede35883a6).
I have tested the situation with several VMs. Here the current setup.
Local IP:
192.168.3.5
Public IP:
81.14.183.132
The VM is running and the Public IP is attached.
But when I am pinging the machine, I don't get any answer from outside.
Interesting:
With a running ping (without ansers), if I then release and reassiciate the
public IP I receive an answer to my ping.
If I then stop my ping with CTRL+C and restart the ping, again, there is no
anwer anymore.
Somehow, the connection gets lost.
The Hannover team (Cornelio and Tobias) have already a detailed screencast
to see and check the effect.
Today, I have a differen VM and IP, but the effect is the same.
Please help me reach my machines in a stable way.
BR
Gernot
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_______________________________________________
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[Created via e-mail received from: Gernot Boege <gboege@gbbs-portal.de>]
Activity
| Field | Original Value | New Value |
|---|---|---|
| Component/s | FIWARE-LAB-HELP [ 10279 ] |
| HD-Enabler | Unknown [ 10910 ] | |
| HD-Node | Unknown [ 10852 ] |
| Assignee | Hannover node Support Team [ netzlink ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
Dear Mr. Boege,
we could not see any instances with that given project-id.
Can you provide us your Project Name?
You can get this Information on the Fiware Lab Cloud Website. The required
Information can be found under the Option Project in the sidebar.
thank you for your request.
Next step is handled by: Gernot Böge
Executed by: Tobias Löb
Best regards,
Your Netzlink Support Team
[1]http://support.netzlink.com
Netzlink Informationstechnik GmbH
Heinrich-Büssing-Ring 42
D-38102 Braunschweig
Phone: +49 531-7073430
Dear Mr. Boege,
the issue is probably a missing port range for ping in the security group.
We will reconfigure your ICMP port rules, this might fix this problem.
Next step is handled by: Gernot Boege
Executed by: Paul Klassen
Best regards,
Your Netzlink Support Team
[1]http://support.netzlink.com
Netzlink Informationstechnik GmbH
Heinrich-Büssing-Ring 42
D-38102 Braunschweig
Phone: +49 531-7073430
Dear Mr. Boege,
thank you for your request.
The ping issue is fixed now. We reconfigured new port rules for ICMP, after
this ping was successfully.
We would like to inform you that your ticket 10258318 has been closed. If you
need to contact us as a follow-up of this ticket. Please mention the old Case
ID within your comment so we will be able to follow-up.
Executed by: Paul Klassen
Best regards,
Your Netzlink Support Team
[1]http://support.netzlink.com
Netzlink Informationstechnik GmbH
Heinrich-Büssing-Ring 42
D-38102 Braunschweig
Phone: +49 531-7073430
Steps to create a security group and security rule to allow a ping.
| Attachment | allow_ping-2016-11-04_15.48.40.webm [ 28575 ] |
| Status | In Progress [ 3 ] | Answered [ 10104 ] |
| Resolution | Done [ 10000 ] | |
| Status | Answered [ 10104 ] | Closed [ 6 ] |
| Summary | [Fiware-lab-help] FIWARE Lab Assistance + Access to Hannover node VMs | FIWARE.Request.Lab.FIWARE Lab Assistance + Access to Hannover node VMs. |
| HD-Enabler | Unknown [ 10910 ] | |
| HD-Node | Unknown [ 10852 ] |
Comment by gboege@gbbs-portal.de :
Hi Paul
No. It is not the ICMP rules.
As I have described, I DO get ping connection, that, then, get lost again.
This would not be possible with wrong port rules in the security group.
Please ask Cornelio or Tobias for the Screencast.
It shows my cause.
And regarding my project ID, as requested:
Tenant:
ID d51d8323276b48628819b6ede35883a6
GernotGBBSBoege cloud
[image: Inline-Bild 1]
IPs:
[image: Inline-Bild 3]
VM ID:
[image: Inline-Bild 4]
Ports open
[image: Inline-Bild 5]
00 as IMCP
all others as TCP/IP
Hope this will help.
BR
Gernot
2016-11-04 15:31 GMT+01:00 Help-Desk <jira-help-desk@jira.fiware.org>:
>
>
| Attachment | image.png [ 28576 ] | |
| Attachment | image.png [ 28577 ] | |
| Attachment | image.png [ 28578 ] | |
| Attachment | image.png [ 28579 ] | |
| Attachment | 5_de_btn.gif [ 28580 ] |
| HD-Node | Hannover [ 11103 ] |
| Fix Version/s | 2021 [ 12600 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
15h 49m | 1 | Hannover node Support Team | 04/Nov/16 2:23 PM | |||||
|
1h 32m | 1 | Hannover node Support Team | 04/Nov/16 3:56 PM | |||||
|
5s | 1 | Hannover node Support Team | 04/Nov/16 3:56 PM |
The issue has been emailed:
HELP-7655) [Fiware-lab-help] FIWARE Lab Assistance + Access to Hannover node VMs *Dear Gernot,
I forwarded your issue to the Hannover Node support team. They will check your problem, and they will write an email soon.
Best Regards,
Gergő