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  1. Help-Desk
  2. HELP-7655

FIWARE.Request.Lab.FIWARE Lab Assistance + Access to Hannover node VMs.

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Hello Hannover Lab Help Team

      I have a problem with the accessibility to the virtual machines in my
      Hannover Lab Node Cloud project ID (d51d8323276b48628819b6ede35883a6).
      I have tested the situation with several VMs. Here the current setup.

      Local IP:
      192.168.3.5

      Public IP:
      81.14.183.132

      The VM is running and the Public IP is attached.
      But when I am pinging the machine, I don't get any answer from outside.

      Interesting:
      With a running ping (without ansers), if I then release and reassiciate the
      public IP I receive an answer to my ping.
      If I then stop my ping with CTRL+C and restart the ping, again, there is no
      anwer anymore.

      Somehow, the connection gets lost.

      The Hannover team (Cornelio and Tobias) have already a detailed screencast
      to see and check the effect.
      Today, I have a differen VM and IP, but the effect is the same.

      Please help me reach my machines in a stable way.

      BR
      Gernot

      Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
      Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fiware.org
      https://lists.fiware.org/listinfo/fiware-lab-help
      [Created via e-mail received from: Gernot Boege <gboege@gbbs-portal.de>]

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        Hannover node Support Team
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        Activity

        Hide
        WIGNER Budapest Node Helpdesk added a comment -

        The issue has been emailed:

        • Time sent: 04/Nov/16 8:58 AM
        • To: gboege@gbbs-portal.de
        • with subject: *(HELP-7655) [Fiware-lab-help] FIWARE Lab Assistance + Access to Hannover node VMs *

        Dear Gernot,

        I forwarded your issue to the Hannover Node support team. They will check your problem, and they will write an email soon.

        Best Regards,
        Gergő

        Show
        WIGNER Budapest Node Helpdesk added a comment - The issue has been emailed: Time sent: 04/Nov/16 8:58 AM To: gboege@gbbs-portal.de with subject: *( HELP-7655 ) [Fiware-lab-help] FIWARE Lab Assistance + Access to Hannover node VMs * Dear Gernot, I forwarded your issue to the Hannover Node support team. They will check your problem, and they will write an email soon. Best Regards, Gergő
        Hide
        netzlink Hannover node Support Team added a comment - - edited

        Dear Mr. Boege,

        we could not see any instances with that given project-id.
        Can you provide us your Project Name?
        You can get this Information on the Fiware Lab Cloud Website. The required
        Information can be found under the Option Project in the sidebar.

        thank you for your request.

        Next step is handled by: Gernot Böge
        Executed by: Tobias Löb

        Best regards,

            Your Netzlink Support Team
            [1]http://support.netzlink.com

        Netzlink Informationstechnik GmbH
        Heinrich-Büssing-Ring 42
        D-38102 Braunschweig
        Phone: +49 531-7073430

        Show
        netzlink Hannover node Support Team added a comment - - edited Dear Mr. Boege, we could not see any instances with that given project-id. Can you provide us your Project Name? You can get this Information on the Fiware Lab Cloud Website. The required Information can be found under the Option Project in the sidebar. thank you for your request. Next step is handled by: Gernot Böge Executed by: Tobias Löb Best regards,     Your Netzlink Support Team      [1] http://support.netzlink.com Netzlink Informationstechnik GmbH Heinrich-Büssing-Ring 42 D-38102 Braunschweig Phone: +49 531-7073430
        Hide
        netzlink Hannover node Support Team added a comment - - edited

        Dear Mr. Boege,

        the issue is probably a missing port range for ping in the security group.
        We will reconfigure your ICMP port rules, this might fix this problem.

        Next step is handled by: Gernot Boege
        Executed by: Paul Klassen

        Best regards,

            Your Netzlink Support Team
            [1]http://support.netzlink.com

        Netzlink Informationstechnik GmbH
        Heinrich-Büssing-Ring 42
        D-38102 Braunschweig
        Phone: +49 531-7073430

        Show
        netzlink Hannover node Support Team added a comment - - edited Dear Mr. Boege, the issue is probably a missing port range for ping in the security group. We will reconfigure your ICMP port rules, this might fix this problem. Next step is handled by: Gernot Boege Executed by: Paul Klassen Best regards,     Your Netzlink Support Team      [1] http://support.netzlink.com Netzlink Informationstechnik GmbH Heinrich-Büssing-Ring 42 D-38102 Braunschweig Phone: +49 531-7073430
        Hide
        netzlink Hannover node Support Team added a comment - - edited

        Dear Mr. Boege,

        thank you for your request.

        The ping issue is fixed now. We reconfigured new port rules for ICMP, after
        this ping was successfully.

        We would like to inform you that your ticket 10258318 has been closed. If you
        need to contact us as a follow-up of this ticket. Please mention the old Case
        ID within your comment so we will be able to follow-up.
        Executed by: Paul Klassen

        Best regards,

            Your Netzlink Support Team
            [1]http://support.netzlink.com

        Netzlink Informationstechnik GmbH
        Heinrich-Büssing-Ring 42
        D-38102 Braunschweig
        Phone: +49 531-7073430

        Show
        netzlink Hannover node Support Team added a comment - - edited Dear Mr. Boege, thank you for your request. The ping issue is fixed now. We reconfigured new port rules for ICMP, after this ping was successfully. We would like to inform you that your ticket 10258318 has been closed. If you need to contact us as a follow-up of this ticket. Please mention the old Case ID within your comment so we will be able to follow-up. Executed by: Paul Klassen Best regards,     Your Netzlink Support Team      [1] http://support.netzlink.com Netzlink Informationstechnik GmbH Heinrich-Büssing-Ring 42 D-38102 Braunschweig Phone: +49 531-7073430
        Hide
        netzlink Hannover node Support Team added a comment -

        Steps to create a security group and security rule to allow a ping.

        Show
        netzlink Hannover node Support Team added a comment - Steps to create a security group and security rule to allow a ping.
        Hide
        fw.ext.user FW External User added a comment -

        Comment by gboege@gbbs-portal.de :

        Hi Paul

        No. It is not the ICMP rules.
        As I have described, I DO get ping connection, that, then, get lost again.
        This would not be possible with wrong port rules in the security group.

        Please ask Cornelio or Tobias for the Screencast.
        It shows my cause.

        And regarding my project ID, as requested:
        Tenant:
        ID d51d8323276b48628819b6ede35883a6
        GernotGBBSBoege cloud
        [image: Inline-Bild 1]

        IPs:
        [image: Inline-Bild 3]

        VM ID:
        [image: Inline-Bild 4]

        Ports open
        [image: Inline-Bild 5]

        00 as IMCP
        all others as TCP/IP

        Hope this will help.

        BR
        Gernot

        2016-11-04 15:31 GMT+01:00 Help-Desk <jira-help-desk@jira.fiware.org>:

        >
        >

        Show
        fw.ext.user FW External User added a comment - Comment by gboege@gbbs-portal.de : Hi Paul No. It is not the ICMP rules. As I have described, I DO get ping connection, that, then, get lost again. This would not be possible with wrong port rules in the security group. Please ask Cornelio or Tobias for the Screencast. It shows my cause. And regarding my project ID, as requested: Tenant: ID d51d8323276b48628819b6ede35883a6 GernotGBBSBoege cloud [image: Inline-Bild 1] IPs: [image: Inline-Bild 3] VM ID: [image: Inline-Bild 4] Ports open [image: Inline-Bild 5] 00 as IMCP all others as TCP/IP Hope this will help. BR Gernot 2016-11-04 15:31 GMT+01:00 Help-Desk <jira-help-desk@jira.fiware.org>: > >

          People

          • Assignee:
            netzlink Hannover node Support Team
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: