Comment by marcotillemans@gmail.com :

Hi Jose,

Thanks for offering me assistance, but I already sorted my problem out with
Ferando.

With kind regards,

Marco Tillemans

On Mon, Nov 7, 2016 at 12:23 PM, Help-Desk <jira-help-desk@jira.fiware.org>
wrote:

>
>

Hi,

No user name or ID of 'marcotillemans@gmail.com' exists. Can you tell us your user, please?

Anyway, I think I've guessed who you are. Can you try to ssh again your instance and tell me something about your source IP? If you'd prefer you can send me a private email with this data so I can test.

Regards,
José Ignacio.

Comment by marcotillemans@gmail.com :

Hello Fernando,

Thanks for your response. I've created a new instance while only
associating the node-int-net-01 network. I've tried to associate a public
ip to it, but get the following error message

{"badRequest": {"message": "Unable to associate floating ip 10.1.66.181 to
fixed ip 192.168.222.4 for instance 70e74415-15ab-43c7-a02c-0d60b7e194ab.
Error: External network 38a6b9b6-0ab8-4461-bd03-061f3a861090 is not
reachable from subnet 69c950ea-5ca6-462e-a023-8c022507266c. Therefore,
cannot associate Port dd23ffc9-8329-4a9b-a478-82f9231ce7d9 with a Floating
IP.", "code": 400}}

What should I do to resolve this error? I've also tried the
node-int-net-01-dual, but I'm getting similar error messages.

With kind regards,

Marco Tillemans

On Thu, Nov 3, 2016 at 12:14 PM, Help-Desk <jira-help-desk@jira.fiware.org>
wrote:

>
>

Hi Marco,

You have to select the network whose name is node-int-net-01.

If you want to deploy the instance with a public IP, first you have to allocate a public IP to the project in the "security section" and this should be the IP that you need to associate to the instance. If you have only a network (the previous network name) you do not need to select several ones due to you only have one.

Fernando

Comment by marcotillemans@gmail.com :

Hello,

I'm mailing to the list again, since I haven't got a reply from
jira-help-desk@jira.fiware.org on my last mails for 6 days. I'd like to
review a few steps when creating a instance to see if I'm using the correct
settings (see attached mail below). Can I get any assistance here or should
I ask this question somewhere else?

With kind regards,

Marco Tillemans

On Mon, Oct 31, 2016 at 10:34 AM, Marco Tillemans <marcotillemans@gmail.com>
wrote:

> Hello Fernando,
>
> I want to check a few steps of creating the instance and corresponding
> settings with you, to see if I've chosen the correct settings..
>
> In the creation of the instance, 2 things are unclear to me. In step 3 of
> creating a instance 3 different networks can be selected, I've associated
> all networks with the instance (see attached screenshot), is this the
> correct action? I've looked into the setup guide (link
> <http://www.slideshare.net/flopezaguilar/setting-up-your-virtual-infrastructure-using-fi-lab-cloud-32388357>),
> but couldn't find a explanation of the different networks to select from.
>
> Then when assigning the floating ip address to the instance, I choose the
> last option (see second screenshot), that is the only ip address to which
> the floating ip address can be assigned to. The others give a error
> message. Is this the correct ip address to link the instance to the
> floating ip address?
>
> Thanks in advance for your assistance.
>
> With kind regards,
>
> Marco Tillemans
>
>
> On Fri, Oct 28, 2016 at 9:26 AM, Marco Tillemans <marcotillemans@gmail.com
> > wrote:
>
>> Hello Fernando,
>>
>> Thanks for the reply. I've changed the permissions from 0400 to 0600 and
>> used username 'ubuntu', but I still get a time out. I'm wondering if my
>> security group rules are correct. I've attached a screenshot of it.
>>
>> With kind regard,
>>
>> Marco Tillemans
>>
>> On Thu, Oct 27, 2016 at 4:39 PM, Help-Desk <jira-help-desk@jira.fiware.or
>> g> wrote:
>>
>>>
>>>
>>

Comment by marcotillemans@gmail.com :

Hello Fernando,

I want to check a few steps of creating the instance and corresponding
settings with you, to see if I've chosen the correct settings..

In the creation of the instance, 2 things are unclear to me. In step 3 of
creating a instance 3 different networks can be selected, I've associated
all networks with the instance (see attached screenshot), is this the
correct action? I've looked into the setup guide (link
<http://www.slideshare.net/flopezaguilar/setting-up-your-virtual-infrastructure-using-fi-lab-cloud-32388357>),
but couldn't find a explanation of the different networks to select from.

Then when assigning the floating ip address to the instance, I choose the
last option (see second screenshot), that is the only ip address to which
the floating ip address can be assigned to. The others give a error
message. Is this the correct ip address to link the instance to the
floating ip address?

Thanks in advance for your assistance.

With kind regards,

Marco Tillemans

On Fri, Oct 28, 2016 at 9:26 AM, Marco Tillemans <marcotillemans@gmail.com>
wrote:

> Hello Fernando,
>
> Thanks for the reply. I've changed the permissions from 0400 to 0600 and
> used username 'ubuntu', but I still get a time out. I'm wondering if my
> security group rules are correct. I've attached a screenshot of it.
>
> With kind regard,
>
> Marco Tillemans
>
> On Thu, Oct 27, 2016 at 4:39 PM, Help-Desk <jira-help-desk@jira.fiware.org
> > wrote:
>
>>
>>
>

Comment by marcotillemans@gmail.com :

Hello Fernando,

Thanks for the reply. I've changed the permissions from 0400 to 0600 and
used username 'ubuntu', but I still get a time out. I'm wondering if my
security group rules are correct. I've attached a screenshot of it.

With kind regard,

Marco Tillemans

On Thu, Oct 27, 2016 at 4:39 PM, Help-Desk <jira-help-desk@jira.fiware.org>
wrote:

>
>

Hi Marco,

Just one thing, the users cannot have access using root or FIWARE Lab user, they should do ubunto, centos or debian user (depending of the OS) and other things the .pem file should have only 0600 permissions.

The issue has been emailed:

• Time sent: 26/Oct/16 10:56 PM
• To: marcotillemans@gmail.com
• with subject: *(HELP-7572) [Fiware-lab-help] difficulty with logging in to instance *
  

Thank you! I forwarded your problem to the operators of Spain 2. They will contact you soon.

Best regards,
Sandor
– on behalf of level-1 support team

Comment by marcotillemans@gmail.com :

Hello,

The node is running in the Spain - 2 region.

With kind regards,

Marco Tillemans

On Wed, Oct 26, 2016 at 9:40 PM, Help-Desk <jira-help-desk@jira.fiware.org>
wrote:

>
>

The issue has been emailed:

• Time sent: 26/Oct/16 9:39 PM
• To: marcotillemans@gmail.com
• with subject: *(HELP-7572) [Fiware-lab-help] difficulty with logging in to instance *
  

Dear Marco,

Could you please send us the name of the FIWARE Lab (e.g. Trento, Spain) node you are going to use?

Thank you in advance!
Best regards,
Sandor
– on behalf of level-1 support team