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  1. Help-Desk
  2. HELP-7180

FIWARE.Request.Lab.Re: FRACTALS project commercial terms.

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Dear coachers

      Hope you can help. A Fractals project has some issues with Object Storage GE on the Budapest node. Is there any problem with the node?
      Apart from that they have another request, more info in the mail below.
      I have added in CC the responsibles of the project.

      Thanks in advance

      BR

      From: Aleksandar Siposki siposki@gmail.com
      Sent: Wednesday, August 31, 2016 8:11 AM
      To: Romero, Javier; Stevan
      Subject: Re: FRACTALS project commercial terms

      Dear Javier,
      we have a problem with Object Storage GE on the Budapest node: all data is unavailable to us.
      Can you check if there is a problem with the Budapest node or is it some other problem. There was no notice about the shut down of the resources, so I hope it's not that.
      Please, also, can you provide the contact details for someone in the FIWARE community for the commercial offer to host our resources on the FIWARE servers.
      Regards,
      Aleksandar Šiposki,
      PAYS project team.

      2016-06-17 11:59 GMT+02:00 Romero, Javier <javier.romero@atos.net<javier.romero@atos.net>>:
      Dear Aleksandar

      I cannot help you too much with prices, but they should not cost too much, it will vary depending on the resources needed by the GE´s used.
      Some Fractal´s projects installed the GE´s on virtual machines hosted on their own servers, instead of paying for external hosting.

      About until when you can use the FIWARE Lab as far as I have understood is until end of Fractals project, end of August.

      BR

      From: Aleksandar Siposki siposki@gmail.com<mailto:siposki@gmail.com>
      Sent: Wednesday, June 15, 2016 9:15 AM
      To: Romero, Javier
      Subject: FRACTALS project commercial terms

      Dear Javier,
      How are you? I hope that everything has gone well with the FRACTALS project?
      We talked about commercial conditions for the use of FIWARE servers and technology for our PAYS project. Can you help me with the prices for the servers that has the ability to migrate our data from FIWARE Lab node in Budapest?
      Do you know until when can we use FIWARE Lab resources for free?

      Kind regards,
      Aleksandar Šiposki,
      PAYS project team.
      This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it.
      As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

      Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional.
      Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje.
      Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes.
      Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus.

      This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it.
      As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

      Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional.
      Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje.
      Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes.
      Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus.

      Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
      Please, send your messages using the new domain (Fiware-fractals-coaching@lists.fiware.org) instead of the old one.
      _______________________________________________
      Fiware-fractals-coaching mailing list
      Fiware-fractals-coaching@lists.fiware.org
      https://lists.fiware.org/listinfo/fiware-fractals-coaching
      [Created via e-mail received from: "Romero, Javier" <javier.romero@atos.net>]

        Issue Links

          Activity

          Hide
          ichulani ilknur chulani added a comment -

          The issue has been emailed:

          • Time sent: 28/Sep/16 9:50 AM
          • To: siposki@gmail.com
          • with subject: *(HELP-7180) FIWARE.Request.Lab.Re: FRACTALS project commercial terms. *

          Hi Aleksandar,

          The Budapest node team states the issue is resolved, could you kindly check again please?

          Here is their full comment incase you were not able to receive it:
          "Dear All,
          We had some issues with the stoarge system in the past weeks. However, by now the problem has been solved and the swift service was relaunched. I have just rerun our local test of this service and all the functionalities work properly. Could you please check if the problem still holds?
          Best regards, Sandor"

          Many thanks,

          ilknur

          Show
          ichulani ilknur chulani added a comment - The issue has been emailed: Time sent: 28/Sep/16 9:50 AM To: siposki@gmail.com with subject: *( HELP-7180 ) FIWARE.Request.Lab.Re: FRACTALS project commercial terms. * Hi Aleksandar, The Budapest node team states the issue is resolved, could you kindly check again please? Here is their full comment incase you were not able to receive it: "Dear All, We had some issues with the stoarge system in the past weeks. However, by now the problem has been solved and the swift service was relaunched. I have just rerun our local test of this service and all the functionalities work properly. Could you please check if the problem still holds? Best regards, Sandor" Many thanks, ilknur
          Hide
          fw.ext.user FW External User added a comment -

          Comment by siposki@gmail.com :

          Hi Ilknur,

          We have just run a check on our resources, and a problem is still there.

          Regards,
          Aleksandar

          2016-09-28 9:51 GMT+02:00 Help-Desk <jira-help-desk@fi-ware.org>:

          > Hi Aleksandar,
          >
          > The Budapest node team states the issue is resolved, could you kindly
          > check again please?
          >
          > Here is their full comment incase you were not able to receive it:
          > "Dear All,
          > We had some issues with the stoarge system in the past weeks. However, by
          > now the problem has been solved and the swift service was relaunched. I
          > have just rerun our local test of this service and all the functionalities
          > work properly. Could you please check if the problem still holds?
          > Best regards, Sandor"
          >
          > Many thanks,
          >
          > ilknur
          >
          > ------------------------------------------------------------
          > -------------------
          > ilknur chulani created HELP-7180:
          > ------------------------------------
          >
          > Summary: FIWARE.Request.Lab.Re: FRACTALS project commercial
          > terms.
          > Key: HELP-7180
          > URL: https://jira.fiware.org/browse/HELP-7180
          > Project: Help-Desk
          > Issue Type: extRequest
          > Components: FIWARE-LAB-HELP
          > Reporter: FW External User
          > Assignee: Budapest Node Helpdesk
          >
          >
          > Dear coachers
          >
          > Hope you can help. A Fractals project has some issues with Object Storage
          > GE on the Budapest node. Is there any problem with the node?
          > Apart from that they have another request, more info in the mail below.
          > I have added in CC the responsibles of the project.
          >
          > Thanks in advance
          >
          > BR
          >
          >

          Show
          fw.ext.user FW External User added a comment - Comment by siposki@gmail.com : Hi Ilknur, We have just run a check on our resources, and a problem is still there. Regards, Aleksandar 2016-09-28 9:51 GMT+02:00 Help-Desk <jira-help-desk@fi-ware.org>: > Hi Aleksandar, > > The Budapest node team states the issue is resolved, could you kindly > check again please? > > Here is their full comment incase you were not able to receive it: > "Dear All, > We had some issues with the stoarge system in the past weeks. However, by > now the problem has been solved and the swift service was relaunched. I > have just rerun our local test of this service and all the functionalities > work properly. Could you please check if the problem still holds? > Best regards, Sandor" > > Many thanks, > > ilknur > > ------------------------------------------------------------ > ------------------- > ilknur chulani created HELP-7180 : > ------------------------------------ > > Summary: FIWARE.Request.Lab.Re: FRACTALS project commercial > terms. > Key: HELP-7180 > URL: https://jira.fiware.org/browse/HELP-7180 > Project: Help-Desk > Issue Type: extRequest > Components: FIWARE-LAB-HELP > Reporter: FW External User > Assignee: Budapest Node Helpdesk > > > Dear coachers > > Hope you can help. A Fractals project has some issues with Object Storage > GE on the Budapest node. Is there any problem with the node? > Apart from that they have another request, more info in the mail below. > I have added in CC the responsibles of the project. > > Thanks in advance > > BR > >
          Hide
          ichulani ilknur chulani added a comment -

          Dear node team, we still could not hear from you. Could you kindly check the issue please?

          Thanks,

          ilknur

          Show
          ichulani ilknur chulani added a comment - Dear node team, we still could not hear from you. Could you kindly check the issue please? Thanks, ilknur
          Hide
          WIGNER Budapest Node Helpdesk added a comment -

          Dear All,

          We checked the Object Storage again, and all the tests passed. Could you please send us more information on how you use the object storage? What kind of test does not work for you? We would like to solve this issue, but we are not able to reconstruct it.

          Looking for your reply.
          Best,
          Sandor

          Show
          WIGNER Budapest Node Helpdesk added a comment - Dear All, We checked the Object Storage again, and all the tests passed. Could you please send us more information on how you use the object storage? What kind of test does not work for you? We would like to solve this issue, but we are not able to reconstruct it. Looking for your reply. Best, Sandor
          Hide
          fw.ext.user FW External User added a comment -

          Comment by siposki@gmail.com :

          Dear Budapest help desk and whole FIWARE team,

          Everything seems to be in order now. We can access the folders on the
          object storage and other resources. We don't know at what time was the
          problem resolved, but it all right now.

          Thank you all.

          Regards
          Aleksandar

          On Wednesday, 5 October 2016, Help-Desk <jira-help-desk@jira.fiware.org>
          wrote:

          >
          >

          Show
          fw.ext.user FW External User added a comment - Comment by siposki@gmail.com : Dear Budapest help desk and whole FIWARE team, Everything seems to be in order now. We can access the folders on the object storage and other resources. We don't know at what time was the problem resolved, but it all right now. Thank you all. Regards Aleksandar On Wednesday, 5 October 2016, Help-Desk <jira-help-desk@jira.fiware.org> wrote: > >

            People

            • Assignee:
              WIGNER Budapest Node Helpdesk
              Reporter:
              fw.ext.user FW External User
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              0 Vote for this issue
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              Dates

              • Created:
                Updated:
                Resolved: