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  1. Help-Coaches-Desk
  2. HELC-1462

FIWARE.Request.Coach.FRACTALS.Re: FRACTALS project commercial terms

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Component/s: FRACTALS
    • Labels:
      None

      Description

      Dear coachers

      Hope you can help. A Fractals project has some issues with Object Storage GE on the Budapest node. Is there any problem with the node?
      Apart from that they have another request, more info in the mail below.
      I have added in CC the responsibles of the project.

      Thanks in advance

      BR

      From: Aleksandar Siposki siposki@gmail.com
      Sent: Wednesday, August 31, 2016 8:11 AM
      To: Romero, Javier; Stevan
      Subject: Re: FRACTALS project commercial terms

      Dear Javier,
      we have a problem with Object Storage GE on the Budapest node: all data is unavailable to us.
      Can you check if there is a problem with the Budapest node or is it some other problem. There was no notice about the shut down of the resources, so I hope it's not that.
      Please, also, can you provide the contact details for someone in the FIWARE community for the commercial offer to host our resources on the FIWARE servers.
      Regards,
      Aleksandar Šiposki,
      PAYS project team.

      2016-06-17 11:59 GMT+02:00 Romero, Javier <javier.romero@atos.net<javier.romero@atos.net>>:
      Dear Aleksandar

      I cannot help you too much with prices, but they should not cost too much, it will vary depending on the resources needed by the GE´s used.
      Some Fractal´s projects installed the GE´s on virtual machines hosted on their own servers, instead of paying for external hosting.

      About until when you can use the FIWARE Lab as far as I have understood is until end of Fractals project, end of August.

      BR

      From: Aleksandar Siposki siposki@gmail.com<mailto:siposki@gmail.com>
      Sent: Wednesday, June 15, 2016 9:15 AM
      To: Romero, Javier
      Subject: FRACTALS project commercial terms

      Dear Javier,
      How are you? I hope that everything has gone well with the FRACTALS project?
      We talked about commercial conditions for the use of FIWARE servers and technology for our PAYS project. Can you help me with the prices for the servers that has the ability to migrate our data from FIWARE Lab node in Budapest?
      Do you know until when can we use FIWARE Lab resources for free?

      Kind regards,
      Aleksandar Šiposki,
      PAYS project team.
      This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it.
      As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

      Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional.
      Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje.
      Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes.
      Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus.

      This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it.
      As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

      Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional.
      Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje.
      Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes.
      Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus.

      Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
      Please, send your messages using the new domain (Fiware-fractals-coaching@lists.fiware.org) instead of the old one.
      _______________________________________________
      Fiware-fractals-coaching mailing list
      Fiware-fractals-coaching@lists.fiware.org
      https://lists.fiware.org/listinfo/fiware-fractals-coaching
      [Created via e-mail received from: "Romero, Javier" <javier.romero@atos.net>]

        Issue Links

          Activity

          Hide
          ichulani ilknur chulani added a comment -

          Dear Javier and PAYS team,

          I have created a ticket for your object storage issue in the LAB help-desk. You can follow it here: https://jira.fiware.org/browse/HELP-7180

          Also, I have requested an extension to your community account in the same ticket.

          Regarding commercial nodes, the FIWARE communications team is putting together an information kit about the commercial nodes; currently from Engineering, Atos, Telefonica and Switch, but there may be more commercial nodes in the future. We will be sharing this info publicly once available.

          In the meanwhile, I can put you in touch with my colleagues in ATOS which takes care of the ATOS FIWARE commercial node. I will introduce you all in a separate email.

          Kind regards,

          ilknur

          Show
          ichulani ilknur chulani added a comment - Dear Javier and PAYS team, I have created a ticket for your object storage issue in the LAB help-desk. You can follow it here: https://jira.fiware.org/browse/HELP-7180 Also, I have requested an extension to your community account in the same ticket. Regarding commercial nodes, the FIWARE communications team is putting together an information kit about the commercial nodes; currently from Engineering, Atos, Telefonica and Switch, but there may be more commercial nodes in the future. We will be sharing this info publicly once available. In the meanwhile, I can put you in touch with my colleagues in ATOS which takes care of the ATOS FIWARE commercial node. I will introduce you all in a separate email. Kind regards, ilknur
          Hide
          ichulani ilknur chulani added a comment -

          Dear Aleksandar,

          Please try again, it seems the Budapest team was able to fix the object storage issue and extend your community account.

          Best regards,

          ilknur

          Show
          ichulani ilknur chulani added a comment - Dear Aleksandar, Please try again, it seems the Budapest team was able to fix the object storage issue and extend your community account. Best regards, ilknur
          Hide
          fw.ext.user FW External User added a comment -

          Comment by siposki@gmail.com :

          Dear Ilknur,

          Object Storage is working again, but we can not access it. In the FIWARE
          Lab cloud portal we can't see the content of the CONTAINERS section.
          Can the Budapest help desk check our resources again for errors and
          restraints.
          Thank you.

          Aleksandar Šiposki,
          PAYS team

          2016-08-31 15:35 GMT+02:00 Help-Coaches-Desk <
          coaches-help-desk-jira@fi-ware.org>:

          >
          >

          Show
          fw.ext.user FW External User added a comment - Comment by siposki@gmail.com : Dear Ilknur, Object Storage is working again, but we can not access it. In the FIWARE Lab cloud portal we can't see the content of the CONTAINERS section. Can the Budapest help desk check our resources again for errors and restraints. Thank you. Aleksandar Šiposki, PAYS team 2016-08-31 15:35 GMT+02:00 Help-Coaches-Desk < coaches-help-desk-jira@fi-ware.org>: > >
          Hide
          burak Karaboga, Burak added a comment -

          Hi Aleksandar,

          Do you still have the same problem?

          The node team says that last week they had a problem with the storage server so that might be causing the interruptions of the service. They said that they had run their test script and the service seems to be working. Could you please check if the issue still holds?

          Regards,

          Burak

          Show
          burak Karaboga, Burak added a comment - Hi Aleksandar, Do you still have the same problem? The node team says that last week they had a problem with the storage server so that might be causing the interruptions of the service. They said that they had run their test script and the service seems to be working. Could you please check if the issue still holds? Regards, Burak
          Hide
          burak Karaboga, Burak added a comment -

          The issue has been emailed:

          • Time sent: 13/Sep/16 12:56 PM
          • To: siposki@gmail.com
          • with subject: *(HELC-1462) FIWARE.Request.Coach.FRACTALS.Re: FRACTALS project commercial terms *

          Hi Aleksandar,

          Do you still have the same problem?

          The node team says that last week they had a problem with the storage server so that might be causing the interruptions of the service.

          They said that they had run their test script and the service seems to be working. Could you please check if the issue still holds?

          Regards,
          Burak

          Show
          burak Karaboga, Burak added a comment - The issue has been emailed: Time sent: 13/Sep/16 12:56 PM To: siposki@gmail.com with subject: *( HELC-1462 ) FIWARE.Request.Coach.FRACTALS.Re: FRACTALS project commercial terms * Hi Aleksandar, Do you still have the same problem? The node team says that last week they had a problem with the storage server so that might be causing the interruptions of the service. They said that they had run their test script and the service seems to be working. Could you please check if the issue still holds? Regards, Burak
          Hide
          fw.ext.user FW External User added a comment -

          Comment by siposki@gmail.com :

          Hello,

          We still can't access Object Storage GE properly - CONTAINERS section is
          empty (maybe an account access issue).

          Aleksandar Šiposki,
          PAYS team

          2016-09-13 12:57 GMT+02:00 Help-Coaches-Desk <
          coaches-help-desk-jira@fi-ware.org>:

          >
          >

          Show
          fw.ext.user FW External User added a comment - Comment by siposki@gmail.com : Hello, We still can't access Object Storage GE properly - CONTAINERS section is empty (maybe an account access issue). Aleksandar Šiposki, PAYS team 2016-09-13 12:57 GMT+02:00 Help-Coaches-Desk < coaches-help-desk-jira@fi-ware.org>: > >
          Hide
          ichulani ilknur chulani added a comment -

          pinged again the node team, waiting for an answer..

          Show
          ichulani ilknur chulani added a comment - pinged again the node team, waiting for an answer..
          Hide
          ichulani ilknur chulani added a comment -

          Reminded again the node team by via the HELP ticket and a separate email.

          Show
          ichulani ilknur chulani added a comment - Reminded again the node team by via the HELP ticket and a separate email.
          Hide
          burak Karaboga, Burak added a comment - - edited

          Seems to be resolved: please see the comment by Aleksandar.

          Show
          burak Karaboga, Burak added a comment - - edited Seems to be resolved: please see the comment by Aleksandar.

            People

            • Assignee:
              ichulani ilknur chulani
              Reporter:
              fw.ext.user FW External User
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              Dates

              • Created:
                Updated:
                Resolved: