Comment by contact@aerialpower.com :
sorry about that,
yes i seperate those and send them there,

Ridha

The issue has been emailed:

• Time sent: 22/Jul/16 1:48 PM
• To: contact@aerialpower.com
• with subject: *(HELP-6918) FIWARE.Request.Lab.No Cloud Panel. *
  

Hi Ridha,
please send separate requests for each question you have (with a different subject) to fiware-incense-coaching@lists.fiware.org, otherwise your request may be lost.
Thank in advance for your understanding,
regards,
P.

Hi Ridha,
please send separate requests for each question you have (with a different subject) to fiware-incense-coaching@lists.fiware.org, otherwise your request may be lost.

Thank in advance for your understanding,
regards,
P.

Comment by contact@aerialpower.com :
I shall add,

next to orion-psb-image-R5.2 being always on "saving",
when clicking Mashup I get "Error 500 - Internal Server Error"

Thanks a lot,

Ridha

On 20/07/16 13:58, Ridha Azaiz wrote:
> Hello,
>
> I have a question with regards of deploying an orion Instance.
>
> Image orion-psb-image-R5.2 has always the status "saving"
>
> and Image orion-psb-image-R4.2 seems to be the latest i can deploy
> as it is "active"
>
> What does "saving" mean / when will the latest version be available?
>
> Thanks a lot,
>
> Ridha
>
>
>

–
Ridha Azaiz
Founder

Aerial Power Limited
71–75 Shelton Street
London, WC2H 9JQ

E-mail contact@aerialpower.com
Online http://www.aerialpower.com

Comment by contact@aerialpower.com :
Hello,

I have a question with regards of deploying an orion Instance.

Image orion-psb-image-R5.2 has always the status "saving"

and Image orion-psb-image-R4.2 seems to be the latest i can deploy
as it is "active"

What does "saving" mean / when will the latest version be available?

Thanks a lot,

Ridha

–
Ridha Azaiz
Founder

Aerial Power Limited
71–75 Shelton Street
London, WC2H 9JQ

E-mail contact@aerialpower.com
Online http://www.aerialpower.com

Comment by contact@aerialpower.com :
Hello,

thank you for your help!
I can now successfully load the cloud panel again.

Kind Regards,

Ridha

The issue has been emailed:

• Time sent: 14/Jul/16 3:18 PM
• To: contact@aerialpower.com
• with subject: *(HELP-6918) [Fiware-incense-coaching] No Cloud Panel *
  

Hi Ridha,

We had our Openstack deployment upgraded to a newer version a couple of months ago. Due to this accounts had to be transferred from 'Zurich' to 'Zurich2' region.

We checked the region associated with your account and it was still listing the former one - which does not exist anymore.
We just updated you account to our newer region and you should be able to login in the cloud portal now.

If you had any VMs running in our cloud before the upgrade you will be able to see them as a snapshot in the 'Images' tab.

If you still have issues accessing the cloud portal please let us know.

Best regards,
Bruno.

Comment by contact@aerialpower.com :

PS. I can confirm the same error for Internet Explorer on Windows on
different networks.

On 14/07/16 12:40, Ridha Azaiz wrote:
> Hello thanks for letting me know.
>
> I have tried on the latest versions of Chrome, Chromium and Firefox.
>
> Attached is the screenshot i get after clicking the "Cloud" button.
>
> The loading bar appears briefly, up until 70% or so,
> but then I get the blank screen as attached.
>
> Kind Regards,
>
> Ridha
>
>
>
>
> On 14/07/16 12:36, Help-Desk wrote:
>> Hi Ridha,
>>
>>> I have an active community account for the Fiware Lab.
>>> When trying to access the Cloud Panel inside the Fiware Lab,
>>> I see a loading bar briefly,
>>> but then only the top navigation bar loads, the rest remains blank.
>>
>> Would you be able to provide a screenshot of what you see?
>> Also, could you tell us what browser you are using?
>>
>>> I could repeat this error on a Ubuntu Live system (16.04),
>>> on a new Ubunutu installation, and on Windows 7.
>>> Therefore I think the error is not on my computer.
>>
>> Sounds like you are correct.
>>
>> >From our side, everything seems to be working ok, but
>> of course this does not mean everything is actually fully
>> operational
>>
>>> Should I register for a new account?
>>
>> This should not be necessary - I have checked your account
>> status and it looks perfectly fine.
>>
>> If you could follow up with the above actions, we can see if
>> we can isolate the problem.
>>
>> BR,
>> Seán.
>>
>>
>> -------------------------------------------------------------------------------
>> Zurich Node Helpdesk created HELP-6918:
>> ------------------------------------------
>>
>> Summary: [Fiware-incense-coaching] No Cloud Panel
>> Key: HELP-6918
>> URL: https://jira.fiware.org/browse/HELP-6918
>> Project: Help-Desk
>> Issue Type: extRequest
>> Components: FIWARE-LAB-HELP
>> Reporter: FW External User
>> Assignee: Zurich Node Helpdesk
>>
>>
>> Hello,
>>
>> I have an active community account for the Fiware Lab.
>>
>> When trying to access the Cloud Panel inside the Fiware Lab,
>>
>> I see a loading bar briefly,
>> but then only the top navigation bar loads, the rest remains blank.
>>
>>
>> I could repeat this error on a Ubuntu Live system (16.04),
>> on a new Ubunutu installation, and on Windows 7.
>>
>> Therefore I think the error is not on my computer.
>>
>>
>> Should I register for a new account?
>>
>> Kind Regards,
>>
>> Ridha
>> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
>> Please, send your messages using the new domain (Fiware-incense-coaching@lists.fiware.org) instead of the old one.
>>

Comment by contact@aerialpower.com :

Hello thanks for letting me know.

I have tried on the latest versions of Chrome, Chromium and Firefox.

Attached is the screenshot i get after clicking the "Cloud" button.

The loading bar appears briefly, up until 70% or so,
but then I get the blank screen as attached.

Kind Regards,

Ridha

On 14/07/16 12:36, Help-Desk wrote:
> Hi Ridha,
>
>> I have an active community account for the Fiware Lab.
>> When trying to access the Cloud Panel inside the Fiware Lab,
>> I see a loading bar briefly,
>> but then only the top navigation bar loads, the rest remains blank.
>
> Would you be able to provide a screenshot of what you see?
> Also, could you tell us what browser you are using?
>
>> I could repeat this error on a Ubuntu Live system (16.04),
>> on a new Ubunutu installation, and on Windows 7.
>> Therefore I think the error is not on my computer.
>
> Sounds like you are correct.
>
>>From our side, everything seems to be working ok, but
> of course this does not mean everything is actually fully
> operational
>
>> Should I register for a new account?
>
> This should not be necessary - I have checked your account
> status and it looks perfectly fine.
>
> If you could follow up with the above actions, we can see if
> we can isolate the problem.
>
> BR,
> Seán.
>
>
> -------------------------------------------------------------------------------
> Zurich Node Helpdesk created HELP-6918:
> ------------------------------------------
>
> Summary: [Fiware-incense-coaching] No Cloud Panel
> Key: HELP-6918
> URL: https://jira.fiware.org/browse/HELP-6918
> Project: Help-Desk
> Issue Type: extRequest
> Components: FIWARE-LAB-HELP
> Reporter: FW External User
> Assignee: Zurich Node Helpdesk
>
>
> Hello,
>
> I have an active community account for the Fiware Lab.
>
> When trying to access the Cloud Panel inside the Fiware Lab,
>
> I see a loading bar briefly,
> but then only the top navigation bar loads, the rest remains blank.
>
>
> I could repeat this error on a Ubuntu Live system (16.04),
> on a new Ubunutu installation, and on Windows 7.
>
> Therefore I think the error is not on my computer.
>
>
> Should I register for a new account?
>
> Kind Regards,
>
> Ridha
> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (Fiware-incense-coaching@lists.fiware.org) instead of the old one.
>

The issue has been emailed:

• Time sent: 14/Jul/16 1:35 PM
• To: contact@aerialpower.com
• with subject: *(HELP-6918) [Fiware-incense-coaching] No Cloud Panel *
  

Hi Ridha,

> I have an active community account for the Fiware Lab.
> When trying to access the Cloud Panel inside the Fiware Lab,
> I see a loading bar briefly,
> but then only the top navigation bar loads, the rest remains blank.

Would you be able to provide a screenshot of what you see?
Also, could you tell us what browser you are using?

> I could repeat this error on a Ubuntu Live system (16.04),
> on a new Ubunutu installation, and on Windows 7.
> Therefore I think the error is not on my computer.

Sounds like you are correct.

From our side, everything seems to be working ok, but
of course this does not mean everything is actually fully
operational

> Should I register for a new account?

This should not be necessary - I have checked your account
status and it looks perfectly fine.

If you could follow up with the above actions, we can see if
we can isolate the problem.

BR,
Seán.

Hi, may you help this INCENSe SME? He is not able to use the cloud portal.

Regards,
P.