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  1. Help-Desk
  2. HELP-6754

FIWARE.Request.Lab.Trento.expired community account Trento node

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None
        • HD-Chapter:
          Ops
        • HD-Enabler:
          Ops - Deploy
        • HD-Node:
          Trento

          Description

          Dear FIWARE coach,
          we forward you a support request received from a CreatiFI applicant we are
          not able to solve.
          Please let us know if you need direct contact with the submitter.
          Thanks.

          *****************************

          Hello,

          We have recently seen a tab "Account status" in FIWARE's website (see
          attachment) and it shows that the account (slavi.slavev@blitab.com) should
          have already expired. We are attaching a screenshot of the issue.

          Can you tell us more about this phenomenon and whether we should be worried
          about the account being closed?

          Thanks.

          *****************************

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-creatifi-coaching@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-creatifi-coaching mailing list
          Fiware-creatifi-coaching@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-creatifi-coaching
          [Created via e-mail received from: Andrea Maestrini <amaestrini@create-net.org>]

            Issue Links

            relates to

            extRequest - Request from external stakeholder received in the help desk HELC-1419 FIWARE.Request.Coach.CreatiFI.expired community account Trento node

            • Major - Major loss of function.
            • Closed

              Activity

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              Permalink
              danieles Daniele Santoro added a comment -

              Hi Silvio, I think we just delete this issue related to HELC-1419 from the HELP channel. Right ?

              Show
              danieles Daniele Santoro added a comment - Hi Silvio, I think we just delete this issue related to HELC-1419 from the HELP channel. Right ?
              Hide
              Permalink
              danieles Daniele Santoro added a comment -

              Dear Trento, can you please renew the expiration date for this community account ?

              Best,
              Daniele

              Show
              danieles Daniele Santoro added a comment - Dear Trento, can you please renew the expiration date for this community account ? Best, Daniele
              Hide
              Permalink
              danieles Daniele Santoro added a comment -

              Dear Andrea,

              I confirm the account registered with slavi.slavev@blitab.com is expired and currently it is associated to the Spain2 region.

              In order to renew the account the user should submit a new community account upgrade request from the button on the right side of this page http://help.lab.fiware.org/, specifying in the form the needs for a subscription extension.

              Best,
              Daniele

              Show
              danieles Daniele Santoro added a comment - Dear Andrea, I confirm the account registered with slavi.slavev@blitab.com is expired and currently it is associated to the Spain2 region. In order to renew the account the user should submit a new community account upgrade request from the button on the right side of this page http://help.lab.fiware.org/ , specifying in the form the needs for a subscription extension. Best, Daniele
              Hide
              Permalink
              TrentoNodeTeam Trento Node Team added a comment -

              Hi Daniele,

              The user is not a community account for Trento node but only for Spain node.

              Usually we upgrade the user to community account and assign resources beside a FLUA ticket.

              What should we do in this case, upgrade the account or wait for the FLUA request ?

              BR
              Genci
              Trento Node team

              Show
              TrentoNodeTeam Trento Node Team added a comment - Hi Daniele, The user is not a community account for Trento node but only for Spain node. Usually we upgrade the user to community account and assign resources beside a FLUA ticket. What should we do in this case, upgrade the account or wait for the FLUA request ? BR Genci Trento Node team

                People

                • Assignee:
                  danieles Daniele Santoro
                  Reporter:
                  fw.ext.user FW External User
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  3 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: