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  1. Help-Desk
  2. HELP-6586

FIWARE.Request.Lab.Spain.FIWARE Lab Assistance

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi,

          Our instances have no associated IP, and are therefore inaccessible.
          Could you please check what's going on?

          Best regards,
          Carlos Carreiras

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: Carlos Carreiras <ccarreiras@cardio-id.com>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		2m 35s 1 Daniele Santoro 13/May/16 11:53 AM
            In Progress In Progress Answered Answered
            		3h 33m 1 Fernando Lopez 13/May/16 3:27 PM
            Answered Answered Closed Closed
            		3d 17h 6m 1 Fernando Lopez 17/May/16 8:34 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] FIWARE Lab Assistance FIWARE.Request.Lab.Spain.FIWARE Lab Assistance
            HD-Enabler Unknown [ 10910 ]
            fla Fernando Lopez made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by ccarreiras@cardio-id.com :

            Everything seems to be working now.
            Thanks.

            On Mon, May 16, 2016 at 7:46 AM Help-Desk <jira-help-desk@fi-ware.org>
            wrote:

            >
            >

            Show
            fw.ext.user FW External User added a comment - Comment by ccarreiras@cardio-id.com : Everything seems to be working now. Thanks. On Mon, May 16, 2016 at 7:46 AM Help-Desk <jira-help-desk@fi-ware.org> wrote: > >
            Hide
            Permalink
            henar Henar Muñoz added a comment -

            Good morning
            Your VMs have obtained the private IP. Now you can associate the public one. Tell me if you need anything else.
            Regards,
            Henar

            Show
            henar Henar Muñoz added a comment - Good morning Your VMs have obtained the private IP. Now you can associate the public one. Tell me if you need anything else. Regards, Henar
            henar Henar Muñoz made changes -
            Assignee Fernando Lopez [ fla ] Henar Muñoz [ henar ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by ccarreiras@cardio-id.com :

            They were in the "Cardio Cloud Network".

            On Fri, May 13, 2016 at 2:45 PM Help-Desk <jira-help-desk@fi-ware.org>
            wrote:

            >
            >

            Show
            fw.ext.user FW External User added a comment - Comment by ccarreiras@cardio-id.com : They were in the "Cardio Cloud Network". On Fri, May 13, 2016 at 2:45 PM Help-Desk <jira-help-desk@fi-ware.org> wrote: > >
            Hide
            Permalink
            fla Fernando Lopez added a comment -

            Do you know in which network do you have those instances?

            Show
            fla Fernando Lopez added a comment - Do you know in which network do you have those instances?
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by ccarreiras@cardio-id.com :

            Hi Fernando,

            The Tenant ID is 18767cac1c504241a831511bedbb06a0
            The instances with ID 770fa18e-c9c0-4205-b82e-42bcbcdc5a84,
            3e50c23c-d9c6-4ed9-9c35-dc8ca6c5facf, and 1ccde70b-4d66-4a4e-8f67-213a7047a38d
            should be under the "rev_proxy" security group; the instance
            0de3c69d-73a7-4bac-a87b-de313741f727 under the group "cardiocloud".

            Also, why have the instances lost their IPs? As far as I'm aware, I haven't
            changed any configuration recently.

            Kind regards,
            Carlos Carreiras

            On Fri, May 13, 2016 at 2:27 PM Help-Desk <jira-help-desk@fi-ware.org>
            wrote:

            >
            >

            Show
            fw.ext.user FW External User added a comment - Comment by ccarreiras@cardio-id.com : Hi Fernando, The Tenant ID is 18767cac1c504241a831511bedbb06a0 The instances with ID 770fa18e-c9c0-4205-b82e-42bcbcdc5a84, 3e50c23c-d9c6-4ed9-9c35-dc8ca6c5facf, and 1ccde70b-4d66-4a4e-8f67-213a7047a38d should be under the "rev_proxy" security group; the instance 0de3c69d-73a7-4bac-a87b-de313741f727 under the group "cardiocloud". Also, why have the instances lost their IPs? As far as I'm aware, I haven't changed any configuration recently. Kind regards, Carlos Carreiras On Fri, May 13, 2016 at 2:27 PM Help-Desk <jira-help-desk@fi-ware.org> wrote: > >
            fla Fernando Lopez made changes -
            Assignee Spain Node Support Team [ spain.node ] Fernando Lopez [ fla ]
            fla Fernando Lopez made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            fla Fernando Lopez added a comment -

            Dear Carlos,

            I need the security groups of your instances besides to the tenant id of your user. To check them, anyway if the instances have lost the floating IPs it is something that you might do through the FIWARE Cloud Portal associating again them.

            Fernando

            Show
            fla Fernando Lopez added a comment - Dear Carlos, I need the security groups of your instances besides to the tenant id of your user. To check them, anyway if the instances have lost the floating IPs it is something that you might do through the FIWARE Cloud Portal associating again them. Fernando
            danieles Daniele Santoro made changes -
            Assignee Daniele Santoro [ danieles ] Spain Node Support Team [ spain.node ]
            danieles Daniele Santoro made changes -
            HD-Node Unknown [ 10852 ] Spain [ 10846 ]
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            Dear,

            I've forwarded your request to the Spain node support team.

            Best,
            Daniele

            Show
            danieles Daniele Santoro added a comment - Dear, I've forwarded your request to the Spain node support team. Best, Daniele
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by ccarreiras@cardio-id.com :

            Another two instances, which are not being used right now, also have no
            associated IP:

            • 1ccde70b-4d66-4a4e-8f67-213a7047a38d
            • 0de3c69d-73a7-4bac-a87b-de313741f727

            Carlos Carreiras

            On Fri, May 13, 2016 at 10:55 AM Carlos Carreiras <ccarreiras@cardio-id.com>
            wrote:

            > The affected instances are on the Spain2 region, with the following IDs:
            >
            > - 770fa18e-c9c0-4205-b82e-42bcbcdc5a84
            > - 3e50c23c-d9c6-4ed9-9c35-dc8ca6c5facf
            >
            >
            > Carlos Carreiras
            >
            > On Fri, May 13, 2016 at 10:53 AM Help-Desk <jira-help-desk@fi-ware.org>
            > wrote:
            >
            >>
            >>
            >

            Show
            fw.ext.user FW External User added a comment - Comment by ccarreiras@cardio-id.com : Another two instances, which are not being used right now, also have no associated IP: 1ccde70b-4d66-4a4e-8f67-213a7047a38d 0de3c69d-73a7-4bac-a87b-de313741f727 Carlos Carreiras On Fri, May 13, 2016 at 10:55 AM Carlos Carreiras <ccarreiras@cardio-id.com> wrote: > The affected instances are on the Spain2 region, with the following IDs: > > - 770fa18e-c9c0-4205-b82e-42bcbcdc5a84 > - 3e50c23c-d9c6-4ed9-9c35-dc8ca6c5facf > > > Carlos Carreiras > > On Fri, May 13, 2016 at 10:53 AM Help-Desk <jira-help-desk@fi-ware.org> > wrote: > >> >> >
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by ccarreiras@cardio-id.com :

            The affected instances are on the Spain2 region, with the following IDs:

            • 770fa18e-c9c0-4205-b82e-42bcbcdc5a84
            • 3e50c23c-d9c6-4ed9-9c35-dc8ca6c5facf

            Carlos Carreiras

            On Fri, May 13, 2016 at 10:53 AM Help-Desk <jira-help-desk@fi-ware.org>
            wrote:

            >
            >

            Show
            fw.ext.user FW External User added a comment - Comment by ccarreiras@cardio-id.com : The affected instances are on the Spain2 region, with the following IDs: 770fa18e-c9c0-4205-b82e-42bcbcdc5a84 3e50c23c-d9c6-4ed9-9c35-dc8ca6c5facf Carlos Carreiras On Fri, May 13, 2016 at 10:53 AM Help-Desk <jira-help-desk@fi-ware.org> wrote: > >
            danieles Daniele Santoro made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            danieles Daniele Santoro made changes -
            Assignee Daniele Santoro [ danieles ]
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            Dear,

            Can you please specify the ID of the instance and the region you are using ?

            Daniele

            Show
            danieles Daniele Santoro added a comment - Dear, Can you please specify the ID of the instance and the region you are using ? Daniele
            backlogmanager Backlog Manager made changes -
            HD-Enabler Unknown [ 10910 ]
            HD-Node Unknown [ 10852 ]
            backlogmanager Backlog Manager made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                henar Henar Muñoz
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: