Comment by carlos@secmotic.com :

Hi,

The VM is under the account borja@explodedview.es

The VM ID is c8ce4cbe-e2aa-4dac-8322-abc0534eb009

Best regards

2016-05-11 12:39 GMT+02:00 Help-Desk <jira-help-desk@fi-ware.org>:

> Hi
> I cannot see any VM in project for user carlos@secmotic.com. Could you
> tell me the project of the VM ID, which you are having problems with?
> Thanks,
> Henar
> FW External User
> <https://jira.fiware.org/secure/ViewProfile.jspa?name=fw.ext.user>
> created an issue
>
> Help-Desk <https://jira.fiware.org/browse/HELP> / [image: extRequest]
> <https://jira.fiware.org/browse/HELP-6575> HELP-6575
> <https://jira.fiware.org/browse/HELP-6575>
> [Fiware-lab-help] Issue with machines in Spain2 node
> <https://jira.fiware.org/browse/HELP-6575>
> Issue Type: [image: extRequest] extRequest
> Assignee: Henar Muñoz
> <https://jira.fiware.org/secure/ViewProfile.jspa?name=henar>
> Components: FIWARE-LAB-HELP
> Created: 11/May/16 12:23 PM
> Priority: [image: Major] Major
> Reporter: FW External User
> <https://jira.fiware.org/secure/ViewProfile.jspa?name=fw.ext.user>
>
> Good morning,
>
> We are experiencing some issues with our machines in the Spain2 node. We
> cannot access them and, when checking the instances page in Fiware lab, we
> can see that no IP address (neither public nor private) are assigned to our
> instances.
>
> Could you please let us know which is the problem?
>
> Best regards
> –
>
> Confidentiality notice:
> This e-mail message, including any attachments, may contain legally
> privileged and/or confidential information. If you are not the intended
> recipient(s), or the employee or agent responsible for delivery of this
> message to the intended recipient(s), you are hereby notified that any
> dissemination, distribution, or copying of this e-mail message is strictly
> prohibited. If you have received this message in error, please immediately
> notify the sender and delete this e-mail message from your computer.
>
> Since January 1st, old domains won't be supported and messages sent to any
> domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (
> Fiware-lab-help@lists.fiware.org) instead of the old one.
>

Comment by carlos@secmotic.com :

Hi,

We have been able to attach an IP address to the instance, but we are still
not able to access it using SSH. Could you please check it?

We have tried a tracert and it doesn't reach the machine...

*Traza a 130.206.112.34 sobre caminos de 30 saltos como máximo. 1 2
ms 2 ms 1 ms COMTREND [192.168.1.1] 2 146 ms 27 ms 35 ms
1.96.219.87.dynamic.jazztel.es <http://1.96.219.87.dynamic.jazztel.es>
[87.219.96.1] 3 30 ms 124 ms 28 ms 10.255.19.254 4 43 ms
44 ms 46 ms 62.217.106.212.static.jazztel.es
<http://62.217.106.212.static.jazztel.es> [212.106.217.62] 5 40 ms
42 ms * 97.217.106.212.static.jazztel.es
<http://97.217.106.212.static.jazztel.es> [212.106.217.97] 6 42 ms
67 ms 43 ms 162.216.106.212.static.jazztel.es
<http://162.216.106.212.static.jazztel.es> [212.106.216.162] 7 80 ms
41 ms 42 ms rediris.alta.espanix.net <http://rediris.alta.espanix.net>
[193.149.1.154] 8 80 ms 42 ms 43 ms
CIEMAT.XE4-1-0.telmad.rt6.mad.red.rediris.es
<http://CIEMAT.XE4-1-0.telmad.rt6.mad.red.rediris.es> [130.206.245.46]
9 54 ms 55 ms 53 ms 130.206.193.94 10 55 ms 54 ms 55 ms
130.206.112.7 11 55 ms 55 ms 56 ms 130.206.112.34 12 *

• * Tiempo de espera agotado para esta solicitud. 13
• * * Tiempo de espera agotado para esta
  solicitud. 14 * * * Tiempo de espera agotado para
  esta solicitud. 15 * * * Tiempo de espera agotado
  para esta solicitud.*

Best regards

2016-05-11 13:38 GMT+02:00 Help-Desk <jira-help-desk@fi-ware.org>:

> Hi again
> Your VM has obtained now the private IP. You can associate a public IP to
> it. Tell me if you have any other problem.
> Regards,
> Henar
> FW External User
> <https://jira.fiware.org/secure/ViewProfile.jspa?name=fw.ext.user>
> created an issue
>
> Help-Desk <https://jira.fiware.org/browse/HELP> / [image: extRequest]
> <https://jira.fiware.org/browse/HELP-6575> HELP-6575
> <https://jira.fiware.org/browse/HELP-6575>
> [Fiware-lab-help] Issue with machines in Spain2 node
> <https://jira.fiware.org/browse/HELP-6575>
> Issue Type: [image: extRequest] extRequest
> Assignee: Henar Muñoz
> <https://jira.fiware.org/secure/ViewProfile.jspa?name=henar>
> Components: FIWARE-LAB-HELP
> Created: 11/May/16 12:23 PM
> Priority: [image: Major] Major
> Reporter: FW External User
> <https://jira.fiware.org/secure/ViewProfile.jspa?name=fw.ext.user>
>
> Good morning,
>
> We are experiencing some issues with our machines in the Spain2 node. We
> cannot access them and, when checking the instances page in Fiware lab, we
> can see that no IP address (neither public nor private) are assigned to our
> instances.
>
> Could you please let us know which is the problem?
>
> Best regards
> –
>
> Confidentiality notice:
> This e-mail message, including any attachments, may contain legally
> privileged and/or confidential information. If you are not the intended
> recipient(s), or the employee or agent responsible for delivery of this
> message to the intended recipient(s), you are hereby notified that any
> dissemination, distribution, or copying of this e-mail message is strictly
> prohibited. If you have received this message in error, please immediately
> notify the sender and delete this e-mail message from your computer.
>
> Since January 1st, old domains won't be supported and messages sent to any
> domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (
> Fiware-lab-help@lists.fiware.org) instead of the old one.
>

Comment by carlos@secmotic.com :

Good morning Fiware team,

Any news about this issue? We are still having the same problem, and we
would like to be able to keep working on our project.

traceroute from this morning is the same I sent yesterday afternoon.

Best regards

2016-05-11 18:47 GMT+02:00 Carlos Corrales <carlos@secmotic.com>:

> Hi,
>
> We have been able to attach an IP address to the instance, but we are
> still not able to access it using SSH. Could you please check it?
>
> We have tried a tracert and it doesn't reach the machine...
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *Traza a 130.206.112.34 sobre caminos de 30 saltos como máximo. 1 2
> ms 2 ms 1 ms COMTREND [192.168.1.1] 2 146 ms 27 ms 35 ms
> 1.96.219.87.dynamic.jazztel.es <http://1.96.219.87.dynamic.jazztel.es>
> [87.219.96.1] 3 30 ms 124 ms 28 ms 10.255.19.254 4 43 ms
> 44 ms 46 ms 62.217.106.212.static.jazztel.es
> <http://62.217.106.212.static.jazztel.es> [212.106.217.62] 5 40 ms
> 42 ms * 97.217.106.212.static.jazztel.es
> <http://97.217.106.212.static.jazztel.es> [212.106.217.97] 6 42 ms
> 67 ms 43 ms 162.216.106.212.static.jazztel.es
> <http://162.216.106.212.static.jazztel.es> [212.106.216.162] 7 80 ms
> 41 ms 42 ms rediris.alta.espanix.net <http://rediris.alta.espanix.net>
> [193.149.1.154] 8 80 ms 42 ms 43 ms
> CIEMAT.XE4-1-0.telmad.rt6.mad.red.rediris.es
> <http://CIEMAT.XE4-1-0.telmad.rt6.mad.red.rediris.es> [130.206.245.46]
> 9 54 ms 55 ms 53 ms 130.206.193.94 10 55 ms 54 ms 55 ms
> 130.206.112.7 11 55 ms 55 ms 56 ms 130.206.112.34 12 *
> * * Tiempo de espera agotado para esta solicitud. 13
> * * * Tiempo de espera agotado para esta
> solicitud. 14 * * * Tiempo de espera agotado para
> esta solicitud. 15 * * * Tiempo de espera agotado
> para esta solicitud.*
>
> Best regards
>
> 2016-05-11 13:38 GMT+02:00 Help-Desk <jira-help-desk@fi-ware.org>:
>
>> Hi again
>> Your VM has obtained now the private IP. You can associate a public IP to
>> it. Tell me if you have any other problem.
>> Regards,
>> Henar
>> FW External User
>> <https://jira.fiware.org/secure/ViewProfile.jspa?name=fw.ext.user>
>> created an issue
>>
>> Help-Desk <https://jira.fiware.org/browse/HELP> / [image: extRequest]
>> <https://jira.fiware.org/browse/HELP-6575> HELP-6575
>> <https://jira.fiware.org/browse/HELP-6575>
>> [Fiware-lab-help] Issue with machines in Spain2 node
>> <https://jira.fiware.org/browse/HELP-6575>
>> Issue Type: [image: extRequest] extRequest
>> Assignee: Henar Muñoz
>> <https://jira.fiware.org/secure/ViewProfile.jspa?name=henar>
>> Components: FIWARE-LAB-HELP
>> Created: 11/May/16 12:23 PM
>> Priority: [image: Major] Major
>> Reporter: FW External User
>> <https://jira.fiware.org/secure/ViewProfile.jspa?name=fw.ext.user>
>>
>> Good morning,
>>
>> We are experiencing some issues with our machines in the Spain2 node. We
>> cannot access them and, when checking the instances page in Fiware lab, we
>> can see that no IP address (neither public nor private) are assigned to
>> our
>> instances.
>>
>> Could you please let us know which is the problem?
>>
>> Best regards
>> –
>>
>> Confidentiality notice:
>> This e-mail message, including any attachments, may contain legally
>> privileged and/or confidential information. If you are not the intended
>> recipient(s), or the employee or agent responsible for delivery of this
>> message to the intended recipient(s), you are hereby notified that any
>> dissemination, distribution, or copying of this e-mail message is strictly
>> prohibited. If you have received this message in error, please immediately
>> notify the sender and delete this e-mail message from your computer.
>>
>> Since January 1st, old domains won't be supported and messages sent to
>> any domain different to @lists.fiware.org will be lost.
>> Please, send your messages using the new domain (
>> Fiware-lab-help@lists.fiware.org) instead of the old one.
>>

Comment by carlos@secmotic.com :

Hi Henar,

It seems that it is finally working!

Thank you very much for your quick response.

Best regards

2016-05-12 10:54 GMT+02:00 Help-Desk <jira-help-desk@fi-ware.org>:

> Hi
>
> I can access by ssh:
> telnet 130.206.112.34 22
> Trying 130.206.112.34...
> Connected to 130.206.112.34.
> Escape character is '^]'.
> SSH-2.0-OpenSSH_6.6.1p1 Ubuntu-2ubuntu2.7
>
> Could you check if everything is fine from your side.
> Thanks,
> Henar
> FW External User
> <https://jira.fiware.org/secure/ViewProfile.jspa?name=fw.ext.user>
> created an issue
>
> Help-Desk <https://jira.fiware.org/browse/HELP> / [image: extRequest]
> <https://jira.fiware.org/browse/HELP-6575> HELP-6575
> <https://jira.fiware.org/browse/HELP-6575>
> [Fiware-lab-help] Issue with machines in Spain2 node
> <https://jira.fiware.org/browse/HELP-6575>
> Issue Type: [image: extRequest] extRequest
> Assignee: Henar Muñoz
> <https://jira.fiware.org/secure/ViewProfile.jspa?name=henar>
> Components: FIWARE-LAB-HELP
> Created: 11/May/16 12:23 PM
> Priority: [image: Major] Major
> Reporter: FW External User
> <https://jira.fiware.org/secure/ViewProfile.jspa?name=fw.ext.user>
>
> Good morning,
>
> We are experiencing some issues with our machines in the Spain2 node. We
> cannot access them and, when checking the instances page in Fiware lab, we
> can see that no IP address (neither public nor private) are assigned to our
> instances.
>
> Could you please let us know which is the problem?
>
> Best regards
> –
>
> Confidentiality notice:
> This e-mail message, including any attachments, may contain legally
> privileged and/or confidential information. If you are not the intended
> recipient(s), or the employee or agent responsible for delivery of this
> message to the intended recipient(s), you are hereby notified that any
> dissemination, distribution, or copying of this e-mail message is strictly
> prohibited. If you have received this message in error, please immediately
> notify the sender and delete this e-mail message from your computer.
>
> Since January 1st, old domains won't be supported and messages sent to any
> domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (
> Fiware-lab-help@lists.fiware.org) instead of the old one.
>