The issue has been emailed:

• Time sent: 11/May/16 11:57 AM
• To: pablo.nunez@uegmobile.com
• with subject: *(HELP-6573) [Fiware-lab-help] FIWARE Lab Assistance *
  

Hi
Sorry, but we have suffered some problems in Spain2. Your VMs have now private IP. Now you should associate your public IP. Tell me if you continue having problems.
Regards,
Henar

Comment by pablo.nunez@uegmobile.com :

Hi Henar,

Thanks for the quick response.

The instances have lost security-group, but it was not a problem. I added rules to default security-group and now it’s running without problems.

Best regards,
Pablo

> El 11 may 2016, a las 11:58, Help-Desk <jira-help-desk@fi-ware.org> escribió:
>
> Hi
> Sorry, but we have suffered some problems in Spain2. Your VMs have now private IP. Now you should associate your public IP. Tell me if you continue having problems.
> Regards,
> Henar
>
> -------------------------------------------------------------------------------
> Henar Muñoz created HELP-6573:
> ---------------------------------
>
> Summary: [Fiware-lab-help] FIWARE Lab Assistance
> Key: HELP-6573
> URL: https://jira.fiware.org/browse/HELP-6573
> Project: Help-Desk
> Issue Type: extRequest
> Components: FIWARE-LAB-HELP
> Reporter: FW External User
> Assignee: Henar Muñoz
>
>
> Dear Fiware Lab Help Team,
>
> We are using some instances of cloud.lab.fiware.org for our project Eskesso. Today we have a very important demo, but our instances have lost its IP, so we can connect to them.
>
> It’s very important for us to show the project, because we are in "Seeds and Chips 2016" Fair in Milan now.
>
> Can someone contact us as soon as posible to resolve this issue?
>
> Sincerely,
>
> Pablo Nuñez
> CTO of Eskesso Team
>
> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
>

Comment by pablo.nunez@uegmobile.com :

Hi Henar,

The security group is 'eskesso-dev-1’, but it’s not urgent.

Thanks!
Pablo

> El 11 may 2016, a las 12:22, Help-Desk <jira-help-desk@fi-ware.org> escribió:
>
>
> Hi
> I can associate teh security group for you. Tell me the name.
> Sorry for all inconveniences.
> Regards,
> Henar
> <image1309843718615287407.png> FW External User <x-msg://51/secure/ViewProfile.jspa?name=fw.ext.user> created an issue
>
> Help-Desk <https://jira.fiware.org/browse/HELP> / <https://jira.fiware.org/browse/HELP-6573> HELP-6573 <https://jira.fiware.org/browse/HELP-6573>
> [Fiware-lab-help] FIWARE Lab Assistance <https://jira.fiware.org/browse/HELP-6573>
> Issue Type: extRequest
> Assignee: Henar Muñoz <x-msg://51/secure/ViewProfile.jspa?name=henar>
> Components: FIWARE-LAB-HELP
> Created: 11/May/16 11:41 AM
> Priority: Major
> Reporter: FW External User <x-msg://51/secure/ViewProfile.jspa?name=fw.ext.user>
> Dear Fiware Lab Help Team,
> We are using some instances of cloud.lab.fiware.org for our project Eskesso. Today we have a very important demo, but our instances have lost its IP, so we can connect to them.
> It’s very important for us to show the project, because we are in "Seeds and Chips 2016" Fair in Milan now.
> Can someone contact us as soon as posible to resolve this issue?
> Sincerely,
> Pablo Nuñez
> CTO of Eskesso Team
> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
>

Done. Tell me if you need anything else.