Comment by renars.vilnis@gmail.com :

Hi,
I have the trouble for this account: e.syundyukov@gmail.com

On 11 May 2016 at 13:27, Help-Desk <jira-help-desk@fi-ware.org> wrote:

> Good morning
> User renars.vilnis@gmail.com has one VM with private and public IP. Could
> you chek if it is working now. Should I check another project?
> Regards,
> Henar
> 7110e51a-769a-45c8-b9e4-fd0277f94143 | wide-web |
> 336c88499c4e4ea6aa8ec9f1d2138bfd | SHUTOFF | - | Shutdown |
> node-int-net-01=192.168.227.91, 130.206.120.56 |
> FW External User
> <https://jira.fiware.org/secure/ViewProfile.jspa?name=fw.ext.user>
> created an issue
>
> Help-Desk <https://jira.fiware.org/browse/HELP> / [image: extRequest]
> <https://jira.fiware.org/browse/HELP-6568> HELP-6568
> <https://jira.fiware.org/browse/HELP-6568>
> [Fiware-lab-help] Floating IP unassigned from an instance by itself
> <https://jira.fiware.org/browse/HELP-6568>
> Issue Type: [image: extRequest] extRequest
> Assignee: Henar Muñoz
> <https://jira.fiware.org/secure/ViewProfile.jspa?name=henar>
> Components: FIWARE-LAB-HELP
> Created: 10/May/16 10:14 PM
> Priority: [image: Major] Major
> Reporter: FW External User
> <https://jira.fiware.org/secure/ViewProfile.jspa?name=fw.ext.user>
>
> Hi, I have a problem.
> Today web-server was down, while trying to connect to server saw that the
> public floating IP has been unassigned from instance, that is I can't
> connect to it. It has done it by itself.
> And I can't reassign the IP address to my instance, when doing it I recieve
> an 400 status error message: {"badRequest": {"message": "No nw_info cache
> associated with instance", "code": 400}}
>
> How can I fixit asap?
>
> Regards,
> Renārs
>
> Since January 1st, old domains won't be supported and messages sent to any
> domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (
> Fiware-lab-help@lists.fiware.org) instead of the old one.
>

Comment by renars.vilnis@gmail.com :

Thanks, now everything is working!

On 11 May 2016 at 14:43, Help-Desk <jira-help-desk@fi-ware.org> wrote:

> Hi
> The VM 9880d907-052b-4f4f-be99-389218974fc0 has obtained the private IP.
> Now you can associate the floating IP.
> Sorry for all inconveniences,
> Regards,
> Henar
> FW External User
> <https://jira.fiware.org/secure/ViewProfile.jspa?name=fw.ext.user>
> created an issue
>
> Help-Desk <https://jira.fiware.org/browse/HELP> / [image: extRequest]
> <https://jira.fiware.org/browse/HELP-6568> HELP-6568
> <https://jira.fiware.org/browse/HELP-6568>
> [Fiware-lab-help] Floating IP unassigned from an instance by itself
> <https://jira.fiware.org/browse/HELP-6568>
> Issue Type: [image: extRequest] extRequest
> Assignee: Henar Muñoz
> <https://jira.fiware.org/secure/ViewProfile.jspa?name=henar>
> Components: FIWARE-LAB-HELP
> Created: 10/May/16 10:14 PM
> Priority: [image: Major] Major
> Reporter: FW External User
> <https://jira.fiware.org/secure/ViewProfile.jspa?name=fw.ext.user>
>
> Hi, I have a problem.
> Today web-server was down, while trying to connect to server saw that the
> public floating IP has been unassigned from instance, that is I can't
> connect to it. It has done it by itself.
> And I can't reassign the IP address to my instance, when doing it I recieve
> an 400 status error message: {"badRequest": {"message": "No nw_info cache
> associated with instance", "code": 400}}
>
> How can I fixit asap?
>
> Regards,
> Renārs
>
> Since January 1st, old domains won't be supported and messages sent to any
> domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (
> Fiware-lab-help@lists.fiware.org) instead of the old one.
>