Details
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Type: extRequest
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Status: Closed
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Priority: Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:Spain
Description
Hi,
Suddenly at aproximate 14:00h today our instance ssh has stopped working. The instance information is the following:
name: mentalcheck-instance
region: spain2
account: massimo@bipsin.com
So we tried to reboot it but the instance is not accessible.
How can we solve this problem?
Thanks.
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[Created via e-mail received from: rdi@bipsin.com]
Activity
Field | Original Value | New Value |
---|---|---|
Component/s | FIWARE-LAB-HELP [ 10279 ] |
HD-Enabler | Unknown [ 10910 ] | |
HD-Node | Unknown [ 10852 ] |
Status | Open [ 1 ] | In Progress [ 3 ] |
HD-Node | Unknown [ 10852 ] | Spain [ 10846 ] |
Assignee | Spain Node Support Team [ spain.node ] |
Assignee | Spain Node Support Team [ spain.node ] | Fernando Lopez [ fla ] |
Assignee | Fernando Lopez [ fla ] | Henar Muñoz [ henar ] |
Status | In Progress [ 3 ] | Answered [ 10104 ] |
Resolution | Done [ 10000 ] | |
Status | Answered [ 10104 ] | Closed [ 6 ] |
Summary | [Fiware-lab-help] Instance problems | FIWARE.Request.Lab.Spain.Instance problems |
HD-Enabler | Unknown [ 10910 ] |
Fix Version/s | 2021 [ 12600 ] |
Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
---|---|---|---|---|---|---|---|---|---|
|
1h 3m | 1 | Daniele Santoro | 10/May/16 6:20 PM | |||||
|
6d 15h 18m | 1 | Henar Muñoz | 17/May/16 9:38 AM | |||||
|
2d 44m | 1 | Henar Muñoz | 19/May/16 10:23 AM |
Dear,
I've forwarded your request to the Spain node support team. They will contact you soon.
Best regards,
Daniele