Dear Jakala,

Could you give me the user id, project name and the server id to check the issue?

Comment by jakala_gsp@hotmail.com :

Hello Fernando:

my id is jakala_gsp@hotmail.com.
Project: SRAFH (Statistical reports from Arduino and Free Harware)
the server Id with problems is 5773be61-097b-4a77-876c-cec75e3cfede.
Its called Proxy.

thanks to check it :-[

El 10/05/16 a las 10:41, Help-Desk escribió:
>
> From FIWARE JIRA - Main Help Desk ----
>
> -------------------------------------------------------------------------------
> Comments:
>
>
> Fernando Lopez - Today 10:40 AM
> ------------------
> Dear Jakala,
>
> Could you give me the user id, project name and the server id to check the issue?
>
>
> ------------------------
> Issue id: HELP-6559
> Description:
> Hello community:
>
> anyone knows if spanish node has problems with instances? I have one's
> with "reboot" status since 24Hours...
>
>
> I try to reboot again, but this cause a 409 Error (because it's in
> task_state rebooting ) :-!
> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (Fiware-general-help@lists.fiware.org) instead of the old one.
>

We have detected a HW problem where your VM is allocated and we try to resolve asap.

Sorry for the inconvenience.

Comment by jakala_gsp@hotmail.com :

Ok Fernando. Thank you for your hellp. Its greatly appreciated!

El 10/05/16 a las 14:48, Help-Desk escribió:
>
> From FIWARE JIRA - Main Help Desk ----
>
> -------------------------------------------------------------------------------
> Comments:
>
>
> Fernando Lopez - Today 2:47 PM
> ------------------
> We have detected a HW problem where your VM is allocated and we try to resolve asap.
>
> Sorry for the inconvenience.
>
>
> FW External User - Today 11:10 AM
> ------------------
> Comment by jakala_gsp@hotmail.com :
>
> Hello Fernando:
>
> my id is jakala_gsp@hotmail.com.
> Project: SRAFH (Statistical reports from Arduino and Free Harware)
> the server Id with problems is 5773be61-097b-4a77-876c-cec75e3cfede.
> Its called Proxy.
>
> thanks to check it :-[
>
>
>
> El 10/05/16 a las 10:41, Help-Desk escribió:
>> From FIWARE JIRA - Main Help Desk ----
>>
>> -------------------------------------------------------------------------------
>> Comments:
>>
>>
>> Fernando Lopez - Today 10:40 AM
>> ------------------
>> Dear Jakala,
>>
>> Could you give me the user id, project name and the server id to check the issue?
>>
>>
>> ------------------------
>> Issue id: HELP-6559
>> Description:
>> Hello community:
>>
>> anyone knows if spanish node has problems with instances? I have one's
>> with "reboot" status since 24Hours...
>>
>>
>> I try to reboot again, but this cause a 409 Error (because it's in
>> task_state rebooting ) :-!
>> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
>> Please, send your messages using the new domain (Fiware-general-help@lists.fiware.org) instead of the old one.
>>
>
>
>
> Fernando Lopez - Today 10:40 AM
> ------------------
> Dear Jakala,
>
> Could you give me the user id, project name and the server id to check the issue?
>
>
> ------------------------
> Issue id: HELP-6559
> Description:
> Hello community:
>
> anyone knows if spanish node has problems with instances? I have one's
> with "reboot" status since 24Hours...
>
>
> I try to reboot again, but this cause a 409 Error (because it's in
> task_state rebooting ) :-!
> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (Fiware-general-help@lists.fiware.org) instead of the old one.
>

Comment by jakala_gsp@hotmail.com :

Hello,

sorry but i try to access mi instance and is yet in reboot mode. Can't
reboot or stop this.
attach captures.

thanks for your help.

El 11/05/16 a las 16:59, Help-Desk escribió:
>
> Hi
> The VM is active again. Could you check it if everything works propertly?
> Regards,
> Henar
>
> Message Title
> FW External User </secure/ViewProfile.jspa?name=fw.ext.user>
> created an issue
>
> Help-Desk <https://jira.fiware.org/browse/HELP> / extRequest
> <https://jira.fiware.org/browse/HELP-6559> HELP-6559
> <https://jira.fiware.org/browse/HELP-6559>
> [Fiware-general-help] problem with instance
> <https://jira.fiware.org/browse/HELP-6559>
>
> Issue Type: extRequest extRequest
> Assignee: Henar Muñoz </secure/ViewProfile.jspa?name=henar>
> Components: FIWARE-GENERAL-HELP
> Created: 10/May/16 8:55 AM
> Priority: Major Major
> Reporter: FW External User </secure/ViewProfile.jspa?name=fw.ext.user>
>
> Hello community:
>
> anyone knows if spanish node has problems with instances? I have one's
> with "reboot" status since 24Hours...
>
> I try to reboot again, but this cause a 409 Error (because it's in
> task_state rebooting ) :-!
> Since January 1st, old domains won't be supported and messages sent to
> any domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain
> (Fiware-general-help@lists.fiware.org) instead of the old one.
>

The issue has been emailed:

• Time sent: 12/May/16 9:07 AM
• To: jakala_gsp@hotmail.com
• with subject: *(HELP-6559) [Fiware-general-help] problem with instance *
  

The instance is ACTIVE again.

Regards,
José Ignaci.

Comment by jakala_gsp@hotmail.com :

thank you so much, Jose Ignacio. all problems are solved

regards,

Jakala del Pantano.

El 12/05/16 a las 09:08, Help-Desk escribió:
> The instance is ACTIVE again.
>
> Regards,
> José Ignaci.
>
> -------------------------------------------------------------------------------
> José Ignacio Carretero Guarde created HELP-6559:
> ---------------------------------------------------
>
> Summary: [Fiware-general-help] problem with instance
> Key: HELP-6559
> URL: https://jira.fiware.org/browse/HELP-6559
> Project: Help-Desk
> Issue Type: extRequest
> Components: FIWARE-GENERAL-HELP
> Reporter: FW External User
> Assignee: José Ignacio Carretero Guarde
>
>
> Hello community:
>
> anyone knows if spanish node has problems with instances? I have one's
> with "reboot" status since 24Hours...
>
>
> I try to reboot again, but this cause a 409 Error (because it's in
> task_state rebooting ) :-!
> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (Fiware-general-help@lists.fiware.org) instead of the old one.
>