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  1. Help-Desk
  2. HELP-6503

FIWARE.Request.Tech.Security.IDM-KeyRock.No activation link sent when new user registration in Trento node

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None

          Description

          Dear FIWARE coach,
          we forward you a support request received from a CreatiFI applicant we are
          not able to solve.
          Please let us know if you need direct contact with the submitter.
          Thanks.

          ********************

          Dear support team,

          We noticed that when we create new user in Fiware Lab -
          https://account.lab.fiware.org/auth/login/
          in the confirmation email that is being sent, there is no any activation
          link in the email.

          This is a problem for us, as we use the Fiware registration as main user
          generation process, but we suppose this also is a problem for other
          startup. We notice this after the last maintenance that was announced.

          Thank you in advance for the rapid reaction.

          ********************

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-creatifi-coaching@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-creatifi-coaching mailing list
          Fiware-creatifi-coaching@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-creatifi-coaching
          [Created via e-mail received from: Andrea Maestrini <amaestrini@create-net.org>]

            Issue Links

            relates to

            extRequest - Request from external stakeholder received in the help desk HELC-1376 FIWARE.Request.Coach.CreatiFI.No activation link sent when new user registration in Trento node

            • Major - Major loss of function.
            • Closed

              Activity

              Descending order - Click to sort in ascending order
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open In Progress In Progress
              		4d 15h 55m 1 Alvaro Alonso 03/May/16 9:07 AM
              In Progress In Progress Answered Answered
              		6d 34m 1 Alvaro Alonso 09/May/16 9:41 AM
              Answered Answered Closed Closed
              		1s 1 Alvaro Alonso 09/May/16 9:41 AM
              fla Fernando Lopez made changes -
              Fix Version/s 2021 [ 12600 ]
              backlogmanager Backlog Manager made changes -
              Summary [Fiware-creatifi-coaching] [CreatiFI Italy Hub] No activation link sent when new user registration in Trento node FIWARE.Request.Tech.Security.IDM-KeyRock.No activation link sent when new user registration in Trento node
              HD-Node Unknown [ 10852 ]
              aalonsog Alvaro Alonso made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              aalonsog Alvaro Alonso made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              Hide
              Permalink
              aalonsog Alvaro Alonso added a comment -

              Hi Silvio, we finally found the issue. It is fixed now.

              Show
              aalonsog Alvaro Alonso added a comment - Hi Silvio, we finally found the issue. It is fixed now.
              Hide
              Permalink
              silviocretti Silvio Cretti added a comment -

              Dear FIWARE coach,
              we forward you an update from the applicant we are not able to solve.
              Please let us know if you need direct contact with the submitter.
              Thanks.

              ****************************

              Hi,
              We tested the user creation process again today (
              https://account.lab.fiware.org/sign_up/) through a few different email
              servers. Only Gmail displayed the confirmation link properly - the link was
              clickable. We have attached a file (fiware.pdf) to show the results from
              the other email servers.

              Thanks!

              Show
              silviocretti Silvio Cretti added a comment - Dear FIWARE coach, we forward you an update from the applicant we are not able to solve. Please let us know if you need direct contact with the submitter. Thanks. **************************** Hi, We tested the user creation process again today ( https://account.lab.fiware.org/sign_up/ ) through a few different email servers. Only Gmail displayed the confirmation link properly - the link was clickable. We have attached a file (fiware.pdf) to show the results from the other email servers. Thanks!
              aalonsog Alvaro Alonso made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              Hide
              Permalink
              aalonsog Alvaro Alonso added a comment -

              I'm sorry but I cannot reproduce the problem. For me account registration is working with the verification url sent properly.

              Show
              aalonsog Alvaro Alonso added a comment - I'm sorry but I cannot reproduce the problem. For me account registration is working with the verification url sent properly.
              backlogmanager Backlog Manager made changes -
              Assignee Alvaro Alonso [ aalonsog ]
              backlogmanager Backlog Manager made changes -
              HD-Chapter Unknown [ 10845 ] Security [ 10841 ]
              mev Manuel Escriche made changes -
              HD-Enabler Unknown [ 10910 ] KeyRock [ 10889 ]
              mev Manuel Escriche made changes -
              Sender Email amaestrini@create-net.org
              Hide
              Permalink
              silviocretti Silvio Cretti added a comment -

              Dear,
              I suggest you to forward the support request to Alvaro Alonso
              BR

              Show
              silviocretti Silvio Cretti added a comment - Dear, I suggest you to forward the support request to Alvaro Alonso BR
              backlogmanager Backlog Manager made changes -
              HD-Enabler Unknown [ 10910 ]
              HD-Chapter Unknown [ 10845 ]
              HD-Node Unknown [ 10852 ]
              backlogmanager Backlog Manager made changes -
              Field Original Value New Value
              Link This issue relates to HELC-1376 [ HELC-1376 ]
              backlogmanager Backlog Manager created issue -

                People

                • Assignee:
                  aalonsog Alvaro Alonso
                  Reporter:
                  fw.ext.user FW External User
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: