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  1. Help-Desk
  2. HELP-6416

FIWARE.Request.Lab.Trento.network timeout Trento node

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None
        • HD-Node:
          Trento

          Description

          Dear FIWARE coach,
          we received a support request from a Creatifi applicant that has some
          problem with Trento node and in particular the applicant was trying to
          provide the migration of his VM.

          He has created new instance from image, new security group and new vrouter.
          Then he associated the ip to the instance.

          When he tries to connect via ssh he obtained an error:

          Operation timed out

          So in order to avoid to put sensitive data in this public ticket, can you
          give me a private account in order to send you all the info that the
          applicant sent me?

          Thanks a lot

          On behalf of CreatiFI tech team

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-creatifi-coaching@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-creatifi-coaching mailing list
          Fiware-creatifi-coaching@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-creatifi-coaching
          [Created via e-mail received from: Andrea Maestrini <amaestrini@create-net.org>]

            Issue Links

            relates to

            extRequest - Request from external stakeholder received in the help desk HELC-1368 FIWARE.Request.Coach.CreatiFI.network timeout Trento node

            • Major - Major loss of function.
            • Closed

              Activity

              Descending order - Click to sort in ascending order
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open In Progress In Progress
              		4h 44m 1 Trento Node Team 19/Apr/16 2:16 PM
              In Progress In Progress Answered Answered
              		1d 16m 1 Trento Node Team 20/Apr/16 2:32 PM
              Answered Answered Closed Closed
              		4s 1 Trento Node Team 20/Apr/16 2:32 PM
              fla Fernando Lopez made changes -
              Fix Version/s 2021 [ 12600 ]
              backlogmanager Backlog Manager made changes -
              Summary [Fiware-creatifi-coaching] [CreatiFI Italy Hub] network timeout Trento node FIWARE.Request.Lab.Trento.network timeout Trento node
              HD-Enabler Unknown [ 10910 ]
              TrentoNodeTeam Trento Node Team made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              TrentoNodeTeam Trento Node Team made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              Hide
              Permalink
              TrentoNodeTeam Trento Node Team added a comment -

              Hi Silvio,

              Thanks for the feedback.
              We will close the ticket.

              BR
              Trento Node Team

              Show
              TrentoNodeTeam Trento Node Team added a comment - Hi Silvio, Thanks for the feedback. We will close the ticket. BR Trento Node Team
              Hide
              Permalink
              silviocretti Silvio Cretti added a comment -

              you can close the ticket
              BR

              Show
              silviocretti Silvio Cretti added a comment - you can close the ticket BR
              Hide
              Permalink
              silviocretti Silvio Cretti added a comment -

              Dear,
              the applicant updated me that now it works well.
              Thanks for the support
              BR

              Show
              silviocretti Silvio Cretti added a comment - Dear, the applicant updated me that now it works well. Thanks for the support BR
              Hide
              Permalink
              TrentoNodeTeam Trento Node Team added a comment -

              The issue has been emailed:

              • Time sent: 19/Apr/16 3:14 PM
              • To: amaestrini@create-net.org
              • with subject: *(HELP-6416) [Fiware-creatifi-coaching] [CreatiFI Italy Hub] network timeout Trento node *

              Hi all,

              in the security group rules there are no port set .

              For example :
              TCP 22 22 0.0.0.0/0 (CIDR)

              BR
              TrentoNodeTeam

              Show
              TrentoNodeTeam Trento Node Team added a comment - The issue has been emailed: Time sent: 19/Apr/16 3:14 PM To: amaestrini@create-net.org with subject: *( HELP-6416 ) [Fiware-creatifi-coaching] [CreatiFI Italy Hub] network timeout Trento node * Hi all, in the security group rules there are no port set . For example : TCP 22 22 0.0.0.0/0 (CIDR) BR TrentoNodeTeam
              TrentoNodeTeam Trento Node Team made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              Hide
              Permalink
              TrentoNodeTeam Trento Node Team added a comment -

              Hi Silvio,

              We forward a request to Andrea Maestrini <amaestrini@create-net.org>,
              in order to get the details of the user.

              Best
              Trento Node Team

              Show
              TrentoNodeTeam Trento Node Team added a comment - Hi Silvio, We forward a request to Andrea Maestrini <amaestrini@create-net.org>, in order to get the details of the user. Best Trento Node Team
              Hide
              Permalink
              TrentoNodeTeam Trento Node Team added a comment -

              Hi,

              in the security group rules there are no port set .

              For example :
              TCP 22 22 0.0.0.0/0 (CIDR)

              TrentoNodeTeam

              Show
              TrentoNodeTeam Trento Node Team added a comment - Hi, in the security group rules there are no port set . For example : TCP 22 22 0.0.0.0/0 (CIDR) TrentoNodeTeam
              backlogmanager Backlog Manager made changes -
              Assignee Trento Node Team [ trentonodeteam ]
              mev Manuel Escriche made changes -
              HD-Node Unknown [ 10852 ] Trento [ 10923 ]
              Hide
              Permalink
              silviocretti Silvio Cretti added a comment -

              Dear Trento node owner,
              can you send a private contact to amaestrini@create-net.org in order to get all the sensitive data needed to fix the issue?
              BR

              Show
              silviocretti Silvio Cretti added a comment - Dear Trento node owner, can you send a private contact to amaestrini@create-net.org in order to get all the sensitive data needed to fix the issue? BR
              backlogmanager Backlog Manager made changes -
              HD-Enabler Unknown [ 10910 ]
              HD-Node Unknown [ 10852 ]
              backlogmanager Backlog Manager made changes -
              Field Original Value New Value
              Link This issue relates to HELC-1368 [ HELC-1368 ]
              backlogmanager Backlog Manager created issue -

                People

                • Assignee:
                  TrentoNodeTeam Trento Node Team
                  Reporter:
                  fw.ext.user FW External User
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: