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  1. Help-Coaches-Desk
  2. HELC-1368

FIWARE.Request.Coach.CreatiFI.network timeout Trento node

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Component/s: CreatiFI
        • Labels:
          None

          Description

          Dear FIWARE coach,
          we received a support request from a Creatifi applicant that has some
          problem with Trento node and in particular the applicant was trying to
          provide the migration of his VM.

          He has created new instance from image, new security group and new vrouter.
          Then he associated the ip to the instance.

          When he tries to connect via ssh he obtained an error:

          Operation timed out

          So in order to avoid to put sensitive data in this public ticket, can you
          give me a private account in order to send you all the info that the
          applicant sent me?

          Thanks a lot

          On behalf of CreatiFI tech team

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-creatifi-coaching@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-creatifi-coaching mailing list
          Fiware-creatifi-coaching@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-creatifi-coaching
          [Created via e-mail received from: Andrea Maestrini <amaestrini@create-net.org>]

            Issue Links

            relates to

            extRequest - Request from external stakeholder received in the help desk HELP-6416 FIWARE.Request.Lab.Trento.network timeout Trento node

            • Major - Major loss of function.
            • Closed

              Activity

              Descending order - Click to sort in ascending order
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open In Progress In Progress
              		5h 58m 1 Silvio Cretti 19/Apr/16 3:19 PM
              In Progress In Progress Answered Answered
              		23h 14m 1 Silvio Cretti 20/Apr/16 2:33 PM
              Answered Answered Closed Closed
              		1s 1 Silvio Cretti 20/Apr/16 2:33 PM
              backlogmanager Backlog Manager made changes -
              Summary [Fiware-creatifi-coaching] [CreatiFI Italy Hub] network timeout Trento node FIWARE.Request.Coach.CreatiFI.network timeout Trento node
              silviocretti Silvio Cretti made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              silviocretti Silvio Cretti made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              Hide
              Permalink
              silviocretti Silvio Cretti added a comment -

              Issue fixed
              BR

              Show
              silviocretti Silvio Cretti added a comment - Issue fixed BR
              silviocretti Silvio Cretti made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              Hide
              Permalink
              silviocretti Silvio Cretti added a comment -

              Dear CreatiFI accelerator,
              following the Trento node reply:

              ********************
              Hi all,
              in the security group rules there are no port set .
              For example :
              TCP 22 22 0.0.0.0/0 (CIDR)
              BR
              TrentoNodeTeam

              Show
              silviocretti Silvio Cretti added a comment - Dear CreatiFI accelerator, following the Trento node reply: ******************** Hi all, in the security group rules there are no port set . For example : TCP 22 22 0.0.0.0/0 (CIDR) BR TrentoNodeTeam
              silviocretti Silvio Cretti made changes -
              Comment [ Dear Trento node owner,
              can you send a private contact to amaestrini@create-net.org in order to get all the sensitive data needed to fix the issue?

              BR ]
              backlogmanager Backlog Manager made changes -
              Component/s _LAB_ [ 11401 ]
              backlogmanager Backlog Manager made changes -
              Link This issue relates to HELP-6416 [ HELP-6416 ]
              silviocretti Silvio Cretti made changes -
              Component/s _LAB_ [ 11401 ]
              backlogmanager Backlog Manager made changes -
              Assignee Silvio Cretti [ silvio.cretti ]
              backlogmanager Backlog Manager made changes -
              Field Original Value New Value
              Component/s CreatiFI [ 10357 ]
              fw.ext.user FW External User created issue -

                People

                • Assignee:
                  silviocretti Silvio Cretti
                  Reporter:
                  fw.ext.user FW External User
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: