Details
-
Type:
extRequest
-
Status: Closed
-
Priority:
Major
-
Resolution: Done
-
Fix Version/s: 2021
-
Component/s: FIWARE-TECH-HELP
-
Labels:None
-
HD-Chapter:Security
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HD-Enabler:KeyRock
Description
Dear Sir/Madam,
In the near furture we will have to register multiple FIWARE accounts. We
have noticed time and time again that when we register an account we do not
receive a confirmation e-mail. This is a great obstable and we would like
FIWARE to look into this problem.
We have registered multiple accounts for a single user and for every
registration no confirmation e-mail was sent. We registered accounts with
the following usernames:
Could you please activate one (preferably the first) account so that the
user receives a confirmation e-mail? His e-mail address is:
We would like to know why the confirmation e-mails are constantly not being
sent. Once FIWARE has looked into the matter, please let us know what the
problem is.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Component/s | FIWARE-TECH-HELP [ 10278 ] |
| HD-Node | Unknown [ 10852 ] | |
| HD-Enabler | Unknown [ 10910 ] | |
| HD-Chapter | Unknown [ 10845 ] |
| Component/s | FIWARE-LAB-HELP [ 10279 ] | |
| Component/s | FIWARE-TECH-HELP [ 10278 ] |
| Assignee | Pietropaolo Alfonso [ alfopietro ] |
| External Participants | t.borger@itude.com |
| Attachment | unnamed.png [ 20501 ] |
| Assignee | Pietropaolo Alfonso [ alfopietro ] | Alvaro Alonso [ aalonsog ] |
| HD-Enabler | Unknown [ 10910 ] | KeyRock [ 10889 ] |
| HD-Node | Unknown [ 10852 ] |
| Component/s | FIWARE-TECH-HELP [ 10278 ] | |
| Component/s | FIWARE-LAB-HELP [ 10279 ] |
I see the user is correctly register but, as you say, it is not activated. Please, use the option "Didn't receive confirmation instructions?" in https://account.lab.fiware.org/
If the error persists, I will activate it manually.
BR
Show
Alvaro Alonso
added a comment - - edited I see the user is correctly register but, as you say, it is not activated. Please, use the option "Didn't receive confirmation instructions?" in https://account.lab.fiware.org/
If the error persists, I will activate it manually.
BR
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Status | In Progress [ 3 ] | Answered [ 10104 ] |
| External Participants | t.borger@itude.com | k.patenaude@itude.com,t.borger@itude.com |
| Sender Email | k.patenaude@itude.com | k.patenaude@itude.com,t.borger@itude.com |
We have tried the Didn't receive confirmation instructions? A few times and it didn't work, please activate manually.
Show
FW External User
added a comment - - edited We have tried the Didn't receive confirmation instructions? A few times and it didn't work, please activate manually.
Done
Show
Alvaro Alonso
added a comment - Done
| Resolution | Done [ 10000 ] | |
| Status | Answered [ 10104 ] | Closed [ 6 ] |
| Summary | [Fiware-tech-help] Question about accounts not being registered in FIWARE | FIWARE.Request.Tech.Security.IDM-KeyRock.Question about accounts not being registered in FIWARE |
| HD-Chapter | Unknown [ 10845 ] | Security [ 10841 ] |
Dear Sir,
As I stated in my previous e-mail, how can we prevent the registration
process from failing in the future?
What are we doing wrong that causes no confirmation e-mails to be sent to
the users we register?
Please let us know so we can take this into account in the future,
otherwise we have to constantly contact FIWARE to manually activate the
accounts.
Show
FW External User
added a comment - - edited Dear Sir,
As I stated in my previous e-mail, how can we prevent the registration
process from failing in the future?
What are we doing wrong that causes no confirmation e-mails to be sent to
the users we register?
Please let us know so we can take this into account in the future,
otherwise we have to constantly contact FIWARE to manually activate the
accounts.
Dear Sir/Madam,
It appears that some users we have registered have received an e-mail with
a dead link (see attached screenshots). Please fix this asap.
We have also just registered a user with the following credentials:
ItudeMobileTestCustomer (username) & babbler+itudetestcustomer@itude.com
(e-mail).
We have not received a verification e-mail. Please let us know what we are
doing wrong or fix this asap. We would like to not have to continuously
contact the service desk for account registration related issues.
Show
FW External User
added a comment - - edited Dear Sir/Madam,
It appears that some users we have registered have received an e-mail with
a dead link (see attached screenshots). Please fix this asap.
We have also just registered a user with the following credentials:
ItudeMobileTestCustomer (username) & babbler+itudetestcustomer@itude.com
(e-mail).
We have not received a verification e-mail. Please let us know what we are
doing wrong or fix this asap. We would like to not have to continuously
contact the service desk for account registration related issues.
| Attachment | Screen Shot 2016-05-03 at 11.25.43.png [ 20592 ] | |
| Attachment | Screen Shot 2016-05-03 at 11.26.04.png [ 20593 ] |
I'm sorry but we cannot reproduce the error. Everything seems to be ok in the mail server and I don't see any problem with your account verification mail. Please, check the spam folder. If the error persists I will manually enable it.
BR
Show
Alvaro Alonso
added a comment - - edited I'm sorry but we cannot reproduce the error. Everything seems to be ok in the mail server and I don't see any problem with your account verification mail. Please, check the spam folder. If the error persists I will manually enable it.
BR
We have found an issue with the confirmation link in some mail clients. It is now fixed.
BR
Show
Alvaro Alonso
added a comment - We have found an issue with the confirmation link in some mail clients. It is now fixed.
BR
| Description |
Dear Sir/Madam, In the near furture we will have to register multiple FIWARE accounts. We have noticed time and time again that when we register an account we do not receive a confirmation e-mail. This is a great obstable and we would like FIWARE to look into this problem. We have registered multiple accounts for a single user and for every registration no confirmation e-mail was sent. We registered accounts with the following usernames: JoseChavarriaSeatrade JoseOperationsSeatrade Could you please activate one (preferably the first) account so that the user receives a confirmation e-mail? His e-mail address is: jose.chavarria@cr.seatrade.com <https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/ra/ng/users_roles/jose.chavarria%40cr.seatrade.com/tester?ret=ext> We would like to know why the confirmation e-mails are constantly not being sent. Once FIWARE has looked into the matter, please let us know what the problem is. Met vriendelijke groet/Kind regards, *Kirstie Patenaude* Mobile Software Engineer Lageweg 2 3703 CA Zeist ■ *Mob:* +31(0)6 51 13 56 18 ■ *Tel. receptie:* +31(0)30 699 70 20 ■ *Mail:* k.patenaude@itude.com www.itude.com ■ K.v.K. 30146090 Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-tech-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-tech-help mailing list Fiware-tech-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-tech-help [Created via e-mail received from: Kirstie Patenaude <k.patenaude@itude.com>] |
Dear Sir/Madam,
In the near furture we will have to register multiple FIWARE accounts. We have noticed time and time again that when we register an account we do not receive a confirmation e-mail. This is a great obstable and we would like FIWARE to look into this problem. We have registered multiple accounts for a single user and for every registration no confirmation e-mail was sent. We registered accounts with the following usernames: JoseChavarriaSeatrade JoseOperationsSeatrade Could you please activate one (preferably the first) account so that the user receives a confirmation e-mail? His e-mail address is: jose.chavarria@cr.seatrade.com We would like to know why the confirmation e-mails are constantly not being sent. Once FIWARE has looked into the matter, please let us know what the problem is. Met vriendelijke groet/Kind regards, Kirstie Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-tech-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-tech-help mailing list Fiware-tech-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-tech-help [Created via e-mail received from: Kirstie Patenaude <k.patenaude@itude.com>] |
| Sender Email | k.patenaude@itude.com,t.borger@itude.com |
| External Participants | k.patenaude@itude.com,t.borger@itude.com |
| Description |
Dear Sir/Madam,
In the near furture we will have to register multiple FIWARE accounts. We have noticed time and time again that when we register an account we do not receive a confirmation e-mail. This is a great obstable and we would like FIWARE to look into this problem. We have registered multiple accounts for a single user and for every registration no confirmation e-mail was sent. We registered accounts with the following usernames: JoseChavarriaSeatrade JoseOperationsSeatrade Could you please activate one (preferably the first) account so that the user receives a confirmation e-mail? His e-mail address is: jose.chavarria@cr.seatrade.com We would like to know why the confirmation e-mails are constantly not being sent. Once FIWARE has looked into the matter, please let us know what the problem is. Met vriendelijke groet/Kind regards, Kirstie Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-tech-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-tech-help mailing list Fiware-tech-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-tech-help [Created via e-mail received from: Kirstie Patenaude <k.patenaude@itude.com>] |
Dear Sir/Madam,
In the near furture we will have to register multiple FIWARE accounts. We have noticed time and time again that when we register an account we do not receive a confirmation e-mail. This is a great obstable and we would like FIWARE to look into this problem. We have registered multiple accounts for a single user and for every registration no confirmation e-mail was sent. We registered accounts with the following usernames: Could you please activate one (preferably the first) account so that the user receives a confirmation e-mail? His e-mail address is: We would like to know why the confirmation e-mails are constantly not being sent. Once FIWARE has looked into the matter, please let us know what the problem is. |
| Fix Version/s | 2021 [ 12600 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
6d 3h 13m | 1 | Alvaro Alonso | 21/Apr/16 1:33 PM | |||||
|
6s | 1 | Alvaro Alonso | 21/Apr/16 1:33 PM | |||||
|
3d 22h 2m | 1 | Alvaro Alonso | 25/Apr/16 11:36 AM |
Dear Sir/Madam,
The user attempting to register receives the following message when trying
to verify his account:
Perhaps this helps with pinpointing the problem.