The issue has been emailed:

• Time sent: 31/Mar/16 5:01 PM
• To: planetmediasergiomiranda@gmail.com
• with subject: *(HELP-6292) [Fiware-lab-help] My instance has become unreachable *
  

Dear Sergio,
if you are using the Spain node, I inform you that the Spain support team has detected a fiber cut in one of the data centers. They are working to solve the problem.
I've just forwarded your request to the Spain support: they'll inform you when the problem will be solved.

Sorry for the inconvenience.

BR
Marco

Hi,

We've detected a fiber cut in one of our data centers and we are working to solve the problem.

Sorry for the inconveniences.

Regards,
José Ignacio.

El 31/03/16 a las 16:51, Sergio G-Miranda escribió:
Dear friends from FIWARE,

My instance appears listed as ACTIVE in FILAB Web interface.

My instance has been reachable in the past, but since a couple of hours ago I can't connect to it via SSH.

I kindly ask you for guidance on the steps to follow in order to get my instance reachable again.

Regards.

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org<Fiware-lab-help@lists.fiware.org>) instead of the old one.

Dear Jose Ignacio and FIWARE staff,

Thanks for your fast response.

Next week we will be performing demos with real end-users in Bilbao (Spain).

I understand that FIWARE resources are provided for free and support is
excellent. But is there any way to ensure proper behaviour of my FIWARE
instance during next week?

Regards.

On Thu, Mar 31, 2016 at 5:07 PM, JOSE IGNACIO CARRETERO GUARDE <

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
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Your VM is up again.
ssh 130.206.123.145
The authenticity of host '130.206.123.145 (130.206.123.145)' can't be established.
RSA key fingerprint is 86:5d:7e:d8:93:2b:62:74:f8:9c:3f:f7:01:71:c0:cf.
Are you sure you want to continue connecting (yes/no)?