Great! Thanks very much Sandor and Gergő for your help!

ilknur

Ok now i see in pannel control Vm, i connect correctly throw putty and in
container i see all object that i create,
now for me is all Ok

Thankyou very very mutch

Massimo Corna

–

Massimo Corna
Developer

Krill Srl
Via Copernico, 38
20125 Milano
Tel: +39 02 8907 5413
Fax: +39 02 3206 6978
Mob: +39 393 911 3793
Skype: massimo.corna
http://www. <http://www.e-levelcom.com/>krill.eu

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nor for any delay in its receipt or damage to your system. The sender does
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nor that this communication is free of viruses, interceptions or
interference.

The issue has been emailed:

• Time sent: 24/Mar/16 10:08 AM
• To: massimo.corna@krill.eu
• with subject: *(HELP-6204) [Fiware-fiadopt-coaching] Urgent issues with Cloud portal in Budapest node *
  

Dear Massimo, the Gergo from the node team says the VM is now reachable. Please let us know if it works.

thanks,

ilknur

Dear ilknur,

the VM is now reachable. Please try it!

Sorry for the inconvenience.

Bests,
Gergő

The issue has been emailed:

• Time sent: 24/Mar/16 9:54 AM
• To: xifi-support@wigner.mta.hu
• Cc: massimo.corna@krill.eu
• with subject: *(HELP-6204) [Fiware-fiadopt-coaching] Urgent issues with Cloud portal in Budapest node *
  

Dear Sandor,

Massimo reports that he can now see the application in a state of active and running int he control panel, but he can not connect ( 148.6.81.194 ) with putty instance as he has always have.

Could there still be an issue with the setup of security groups, etc.?

Thanks again for your help.

Dear Sandor,

Massimo still cannot see his VMs. Do you think it is a problem with the cloud portal? or his community account etc?

I copy his email to me from this morning here:

"Good day I am writing urgently because the problem I reported yesterday on the node Budapest 2, no longer works the instance that we created, has not yet been solved. after receiving the help desk answers, I have not heard anything despite several emails to report that the problem was not resolved, they do not even told if they are working. Now from the control panel (cloud Budapest2) I can not see any instance, and also the container is empty. This problem is very serious for us because now we have a demo of our application. Can at least let me know if you are working on the problem Thanks
Ing.Massimo Corna"

How can we help him? They are deseğrate as they have a demo today.

Thanks,

ilknur

Hi,

Please check it again. As far as I see your VM is running properly...

Best,
Sandor

Dear All,

Sorry for the inconveneince. My colleagues are working on the issue.

Best regards,
Sandor

Excuse me

Still nothing to solve the problem instance in budapest 2 node excuse
the impatience but tomorrow we have a demo of our app teachbyapp
installed in instance

Thankyou.

Il mercoledì 23 marzo 2016, Help-Desk <jira-help-desk@fi-ware.org> ha

–

Massimo Corna
Developer

Krill Srl
Via Copernico, 38
20125 Milano
Tel: +39 02 8907 5413
Fax: +39 02 3206 6978
Mob: +39 393 911 3793
Skype: massimo.corna
http://www. <http://www.e-levelcom.com/>krill.eu

Please consider the environment before printing this e-mail.
This email and any attachments are confidential to the intended recipient
and may also be privileged. If you are not the intended recipient please
delete it from your system and notify the sender. You should not copy it or
use it for any purpose nor disclose or distribute its contents to any other
person. Any improper use of this email and its attachments will lead to the
person responsible having to deal with all the associated civil and
criminal consequences of their actions (Legislative Decree 196/03 and
Directive 2002/58/EC). The sender shall not be liable for the improper or
incomplete transmission of the information contained in this communication
nor for any delay in its receipt or damage to your system. The sender does
not guarantee that the integrity of this communication has been maintained
nor that this communication is free of viruses, interceptions or
interference.

Dear Sandor,

It seems the problem still appears on the Budapest node, I wanted to let you know incase the team is not aware that this is the case.

Best regards,

ilknur

I have the same problem on Budapest and Trento but important is in Budapest
node In instance in Budapest we have installed our application

Il mercoledì 23 marzo 2016, Help-Desk <jira-help-desk@fi-ware.org> ha

–

Massimo Corna
Developer

Krill Srl
Via Copernico, 38
20125 Milano
Tel: +39 02 8907 5413
Fax: +39 02 3206 6978
Mob: +39 393 911 3793
Skype: massimo.corna
http://www. <http://www.e-levelcom.com/>krill.eu

Please consider the environment before printing this e-mail.
This email and any attachments are confidential to the intended recipient
and may also be privileged. If you are not the intended recipient please
delete it from your system and notify the sender. You should not copy it or
use it for any purpose nor disclose or distribute its contents to any other
person. Any improper use of this email and its attachments will lead to the
person responsible having to deal with all the associated civil and
criminal consequences of their actions (Legislative Decree 196/03 and
Directive 2002/58/EC). The sender shall not be liable for the improper or
incomplete transmission of the information contained in this communication
nor for any delay in its receipt or damage to your system. The sender does
not guarantee that the integrity of this communication has been maintained
nor that this communication is free of viruses, interceptions or
interference.

The issue has been emailed:

• Time sent: 23/Mar/16 12:34 PM
• To: massimo.corna@krill.eu
• with subject: *(HELP-6204) [Fiware-fiadopt-coaching] Urgent issues with Cloud portal in Budapest node *
  

Hi Massimo,

Do you have the issue on both Budapest and Trento nodes? or only on Trento? Coıuld you clarify please?

Thanks,

ilknur

Excuse me same problem instance in Trento node status reboot

Thankyou

Il mercoledì 23 marzo 2016, Help-Desk <jira-help-desk@fi-ware.org> ha

–

Massimo Corna
Developer

Krill Srl
Via Copernico, 38
20125 Milano
Tel: +39 02 8907 5413
Fax: +39 02 3206 6978
Mob: +39 393 911 3793
Skype: massimo.corna
http://www. <http://www.e-levelcom.com/>krill.eu

Please consider the environment before printing this e-mail.
This email and any attachments are confidential to the intended recipient
and may also be privileged. If you are not the intended recipient please
delete it from your system and notify the sender. You should not copy it or
use it for any purpose nor disclose or distribute its contents to any other
person. Any improper use of this email and its attachments will lead to the
person responsible having to deal with all the associated civil and
criminal consequences of their actions (Legislative Decree 196/03 and
Directive 2002/58/EC). The sender shall not be liable for the improper or
incomplete transmission of the information contained in this communication
nor for any delay in its receipt or damage to your system. The sender does
not guarantee that the integrity of this communication has been maintained
nor that this communication is free of viruses, interceptions or
interference.

Hello
I have problem connect out instance at ip 148.6.81.194 throw ssh with
putty. This problem start yesterday morning and problem persiste try after
received your mail Now i try reboot throw control pannel but instance
status Reboot after 10 minutes.
Can you risolve this problem we have a demo of our app installed in this
instance

Urgent.

Excuse my for urgent
Thankyou

Massimo corna

Il mercoledì 23 marzo 2016, Help-Desk <jira-help-desk@fi-ware.org> ha

–

Massimo Corna
Developer

Krill Srl
Via Copernico, 38
20125 Milano
Tel: +39 02 8907 5413
Fax: +39 02 3206 6978
Mob: +39 393 911 3793
Skype: massimo.corna
http://www. <http://www.e-levelcom.com/>krill.eu

Please consider the environment before printing this e-mail.
This email and any attachments are confidential to the intended recipient
and may also be privileged. If you are not the intended recipient please
delete it from your system and notify the sender. You should not copy it or
use it for any purpose nor disclose or distribute its contents to any other
person. Any improper use of this email and its attachments will lead to the
person responsible having to deal with all the associated civil and
criminal consequences of their actions (Legislative Decree 196/03 and
Directive 2002/58/EC). The sender shall not be liable for the improper or
incomplete transmission of the information contained in this communication
nor for any delay in its receipt or damage to your system. The sender does
not guarantee that the integrity of this communication has been maintained
nor that this communication is free of viruses, interceptions or
interference.

The issue has been emailed:

• Time sent: 23/Mar/16 11:49 AM
• To: massimo.corna@krill.eu
• with subject: *(HELP-6204) [Fiware-fiadopt-coaching] Urgent issues with Cloud portal in Budapest node *
  

Dear Massimo,

Could you please try again? The node team was able to resolve the issue. See their comment

"Dear All,
We also relized the problem yesterday evening and it has been solved by now. We are now analysing the logs to avoid the repetition of this issue.
Best,
Sandor"

Dear All,

We also relized the problem yesterday evening and it has been solved by now. We are now analysing the logs to avoid the repetition of this issue.

Best,
Sandor

Another SME reported a similar issue on the Budapest node:

HELP-6152