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  1. Help-Desk
  2. HELP-6116

FIWARE.Request.Lab.Spain.Migration from PiraeusN node.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Blocker
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          I’m quoting the FARM@ project:
          “Hi,
          we are part of the FRACTALS accelerator, with project name FARM@, and we
          have a community account on FIWARE Lab (fiware@ingsoftware.com <fiware@ingsoftware.com>).

          We still did not receive access to new node (Prague) and that is a big problem for us. Our application was hosted on PiraeusN node and now we need that VM migrated to Prague node.
          Can you please check when will this migration be finished, our deadline to finish the project is very soon.
          ​Thanks,​“

            Issue Links

            relates to

            extRequest - Request from external stakeholder received in the help desk HELC-1313 FIWARE.Request.Coach.FRACTALS.Migration from PiraeusN node.

            • Major - Major loss of function.
            • Closed

              Activity

              Descending order - Click to sort in ascending order
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open In Progress In Progress
              		54m 6s 1 Giuseppe Cossu 11/Mar/16 6:51 PM
              Closed Closed In Progress In Progress
              		4h 26m 1 ilknur chulani 22/Mar/16 9:26 PM
              In Progress In Progress Answered Answered
              		10h 37m 2 Henar Muñoz 23/Mar/16 8:03 AM
              Answered Answered Closed Closed
              		16d 23h 45m 2 Henar Muñoz 29/Mar/16 10:40 AM
              fla Fernando Lopez made changes -
              Fix Version/s 2021 [ 12600 ]
              backlogmanager Backlog Manager made changes -
              Summary FIWARE.Request.Lab.Migration from PiraeusN node. FIWARE.Request.Lab.Spain.Migration from PiraeusN node.
              mev Manuel Escriche made changes -
              Sender Email fiware@ingsoftware.com
              Hide
              Permalink
              henar Henar Muñoz added a comment -

              Closed according to user's instructions

              Show
              henar Henar Muñoz added a comment - Closed according to user's instructions
              henar Henar Muñoz made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Reply from the SME:

              "I deployed temporal-image instance again and now I can access it with browser.
              BUT, it seams that this is not the image with our application from PireousN node, because now there is JBoss installed (http://130.206.118.191:8080/) which we never install (we used tomcat instead).
              ALSO, I can't connect to the machine via SSH using ppk key and root username.
              Regards,"

              Henar, could it be the wrong image perhaps?

              Show
              ichulani ilknur chulani added a comment - Reply from the SME: "I deployed temporal-image instance again and now I can access it with browser. BUT, it seams that this is not the image with our application from PireousN node, because now there is JBoss installed ( http://130.206.118.191:8080/ ) which we never install (we used tomcat instead). ALSO, I can't connect to the machine via SSH using ppk key and root username. Regards," Henar, could it be the wrong image perhaps?
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Contacted SME offline to check if they can access the VM now.

              Will close the ticket if we don't hear back from them in the next few days.

              Show
              ichulani ilknur chulani added a comment - Contacted SME offline to check if they can access the VM now. Will close the ticket if we don't hear back from them in the next few days.
              henar Henar Muñoz made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              Hide
              Permalink
              henar Henar Muñoz added a comment - - edited

              Now, the image should work. They can try it again

              Show
              henar Henar Muñoz added a comment - - edited Now, the image should work. They can try it again
              henar Henar Muñoz made changes -
              Assignee Spain Node Support Team [ spain.node ] Henar Muñoz [ henar ]
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Reopening the ticket as the SME is still having diffculties with accessing their instance on the new node (Spain).

              Show
              ichulani ilknur chulani added a comment - Reopening the ticket as the SME is still having diffculties with accessing their instance on the new node (Spain).
              ichulani ilknur chulani made changes -
              Resolution Done [ 10000 ]
              Status Closed [ 6 ] In Progress [ 3 ]
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              The user instantiated the VM but is not able to connect to it through ssh. He already opened port 22.

              Show
              ichulani ilknur chulani added a comment - The user instantiated the VM but is not able to connect to it through ssh. He already opened port 22.
              backlogmanager Backlog Manager made changes -
              Summary [Fiware-fractals-coaching] Migration from PiraeusN node. FIWARE.Request.Lab.Migration from PiraeusN node.
              neuropublic PiraeusN Node Helpdesk made changes -
              Resolution Fixed [ 1 ] Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              The VM image for this user has been moved to the Spain node. Now they need to deploy an instance from this image. contacted the SME.

              Show
              ichulani ilknur chulani added a comment - The VM image for this user has been moved to the Spain node. Now they need to deploy an instance from this image. contacted the SME.
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Contacted the PiraeusN node to ask them to share the VM images with Henar from the Spain node team.

              Show
              ichulani ilknur chulani added a comment - Contacted the PiraeusN node to ask them to share the VM images with Henar from the Spain node team.
              mev Manuel Escriche made changes -
              Resolution Fixed [ 1 ]
              HD-Node Spain [ 10846 ]
              Hide
              Permalink
              ichulani ilknur chulani added a comment - - edited

              Dear Spain node team,

              Could you kindly assist this Fractals accelerator SME (FARM@ project) to migrate from their VMs from the PiraeusN to Spain node? Alfonso recommended to proceed this way.

              Since they are on a very tight deadline, and are already quite delayed due to the migration, your timely support would be much appreciated.

              Thanks,

              ilknur

              Show
              ichulani ilknur chulani added a comment - - edited Dear Spain node team, Could you kindly assist this Fractals accelerator SME (FARM@ project) to migrate from their VMs from the PiraeusN to Spain node? Alfonso recommended to proceed this way. Since they are on a very tight deadline, and are already quite delayed due to the migration, your timely support would be much appreciated. Thanks, ilknur
              ichulani ilknur chulani made changes -
              Assignee Prague Node Helpdesk [ praguesupportteam ] Spain Node Support Team [ spain.node ]
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Dear node team,

              This request is about migration from PiraeusU to Prague node. Usually, the receiving nodes help the users with the migrations. But I will double check this with Alfonso and Giuseppe for your specific case.

              Best regards,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear node team, This request is about migration from PiraeusU to Prague node. Usually, the receiving nodes help the users with the migrations. But I will double check this with Alfonso and Giuseppe for your specific case. Best regards, ilknur
              Hide
              Permalink
              prgsupportteam Prague Node Helpdesk added a comment -

              Dear Ilknur, it isn't clear to me what is being requested here.

              I've checked the Keystone account associated with "fiware@ingsoftware.com", and the Prague node was not listed as one of the allowed regions. This is a trivial change that any administrative account can perform; there is no need to file a ticket and wait for our collaboration. I've added the Prague region to the list of regions that the user can now access.

              If the request is about increasing the allocated quota, please file an appropriate form and we'll process that request.

              If this is about performing the VM migration on behalf of the user, please be advised that we are currently not beneficiaries of any project with a budget for an advanced user support. Therefore we do not have manpower for taking care of migrating the users' VMs. Our suggestion is that the users use native OpenStack tools for performing the migration on a self-service basis, or to get in touch with us to discuss a commercial level support.

              Show
              prgsupportteam Prague Node Helpdesk added a comment - Dear Ilknur, it isn't clear to me what is being requested here. I've checked the Keystone account associated with "fiware@ingsoftware.com", and the Prague node was not listed as one of the allowed regions. This is a trivial change that any administrative account can perform; there is no need to file a ticket and wait for our collaboration. I've added the Prague region to the list of regions that the user can now access. If the request is about increasing the allocated quota, please file an appropriate form and we'll process that request. If this is about performing the VM migration on behalf of the user, please be advised that we are currently not beneficiaries of any project with a budget for an advanced user support. Therefore we do not have manpower for taking care of migrating the users' VMs. Our suggestion is that the users use native OpenStack tools for performing the migration on a self-service basis, or to get in touch with us to discuss a commercial level support.
              ichulani ilknur chulani made changes -
              Description Dear FIWARE team,

              I tried to contact fiware-lab-help@lists.fiware.org <mailto:fiware-lab-help@lists.fiware.org> about this but my e-mail got rejected.

              Is there any update on the migration of the PiraeusN node instaces?
              There are issues with some FRACTALS accelerator projects that don’t yet have access to the new nodes.

              I’m quoting the FARM@ project:
              “To whom it might concern,

              Hi,
              we are part of the FRACTALS accelerator, with project name FARM@, and we
              have a community account on FIWARE Lab (fiware@ingsoftware.com <mailto:fiware@ingsoftware.com>).

              We still did not receive access to new node (Prague) and that is a big problem for us. Our application was hosted on PiraeusN node and now we need that VM migrated to Prague node.
              Can you please check when will this migration be finished, our deadline to finish the project is very soon.


              Dear Users,
              tomorrow Friday February 26th your VM's will be shut down in order to create the appropriate snapshots and migrate them to a new node. We expect this process to be finished early next week.
              If you wish to shut your vm's down by yourself please proceed to do so.
              This email is concerning ONLY the users who replied in our survey and declared an interest of migrating the VM's to another node.
              Best regards,
              PiraeusN Node Helpdesk team


              ​Thanks,​“

              If the PiraeusN node is unavailable, when will the migrate to the new node be complete?
              Thanks in advance.

              Best Regards,

              Orfeas Theofanis,
              SCAN lab
              National and Kapodistrian University of Athens
              Department of Informatics and Telecommunications
              Panepistimiopolis, Ilisia
              157 84 Athens, Greece


              Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
              Please, send your messages using the new domain (Fiware-fractals-coaching@lists.fiware.org) instead of the old one.
              _______________________________________________
              Fiware-fractals-coaching mailing list
              Fiware-fractals-coaching@lists.fiware.org
              https://lists.fiware.org/listinfo/fiware-fractals-coaching
              [Created via e-mail received from: Orfeas-Dimitrios Theofanis <orfetheo@di.uoa.gr>]               		I’m quoting the FARM@ project:
              “Hi,
              we are part of the FRACTALS accelerator, with project name FARM@, and we
              have a community account on FIWARE Lab (fiware@ingsoftware.com <mailto:fiware@ingsoftware.com>).

              We still did not receive access to new node (Prague) and that is a big problem for us. Our application was hosted on PiraeusN node and now we need that VM migrated to Prague node.
              Can you please check when will this migration be finished, our deadline to finish the project is very soon.
              ​Thanks,​“
              ichulani ilknur chulani made changes -
              Priority Critical [ 2 ] Blocker [ 1 ]
              ichulani ilknur chulani made changes -
              Priority Major [ 3 ] Critical [ 2 ]
              Hide
              Permalink
              ichulani ilknur chulani added a comment - - edited

              Dear Prague team,

              Are there any updates regarding this? This FRACTALS accelerator SME (FARM@) is having difficulties without their instances as they are on a tight deadline.

              Thanks for your help,

              ilknur

              Show
              ichulani ilknur chulani added a comment - - edited Dear Prague team, Are there any updates regarding this? This FRACTALS accelerator SME (FARM@) is having difficulties without their instances as they are on a tight deadline. Thanks for your help, ilknur
              gcossu Giuseppe Cossu made changes -
              Assignee Prague Node Helpdesk [ praguesupportteam ]
              gcossu Giuseppe Cossu made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              gcossu Giuseppe Cossu made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              Hide
              Permalink
              gcossu Giuseppe Cossu added a comment -

              Hello,
              I've forwarded your request to the Prague node support team. They will provide more info about the migration as soon as possible.

              Regards,
              Giuseppe

              Show
              gcossu Giuseppe Cossu added a comment - Hello, I've forwarded your request to the Prague node support team. They will provide more info about the migration as soon as possible. Regards, Giuseppe
              backlogmanager Backlog Manager made changes -
              Field Original Value New Value
              Link This issue relates to HELC-1313 [ HELC-1313 ]
              backlogmanager Backlog Manager created issue -

                People

                • Assignee:
                  henar Henar Muñoz
                  Reporter:
                  fw.ext.user FW External User
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  4 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: