Details
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Type:
extRequest
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Status: Closed
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Priority:
Blocker
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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HD-Node:Mexico
Description
We Cannot connect to the Mexican Node with public IP. It seems That the public IP adress and privatre IP of Virtual Machine on the Node are not connected.
I have an enabler running (Cepheus) and a database that i did not backup. I would like to know if any manual backup can be done if we cant anymore acess to the VM's by Public IP.
Maybe the Mexico node is down temporarly but it has been 5 days so i am getting worried.
Activity
I need to get this machine (Or the data on it).
Info
Name: egmfdls
ID: 9379899d-08b1-4d5e-b446-bd813279d392
Status: ACTIVE
Specs
RAM: 2048MB
VCPUs: 1 VCPU
Disk: 20GB
IP Addresses
node-int-net-01: 191.168.190.164
node-int-net-01: 207.249.127.51
Security Groups
default
Meta
Key name: egmfdls
Image Name: Ubuntu Server 14.04.2
region: Mexico
Volumes
Installed Software
Image Ubuntu Server 14.04.2 does not allow Software Management with SDC.
Does any one has a contact number i can call ? Please this is taking too long.
@mev @fla
Tryed to contact the Mexican Node on : internetdelfuturo@zm.infotec.com.mx
But This Email Adress is just bouncing back. This is maybe a reason tha they did not see this Issue Till now.
We need a solution.
This is bounced reply from Mexico Support node email :
This is the mail system at host zm.infotec.com.mx.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system
<internetdelfuturo@zm.infotec.com.mx>: zm.infotec.com.mx
This is NOT fixed
Mexico node email contact has been updated recently.
Would Mexico Node react?
I'm sending email reminders to this node for this issue.
Fernado, would you phone them?
Thanks in advance!!!
Dear Abbas Ahmad,
*Sorry for the large delay for giving answer to your ticket.
Let me comment that we had several issues related to the creation of virtual machines in the Mexican Node. This issues came from the incompatibility of our version of OpenStack with the version of FIWARE Spain and also with the configuration of our software infraestructure. This problem has been solved and we assume that the access to the virtual machines is also solved.
Could you please comment us if you problem has been solved?
Mexican FIWARE Node Team
Ok Fixed Thanks. i was able to retrieve my data.
So no reaction means no solution ? Or you are still loking into this?