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  1. Help-Desk
  2. HELP-5931

FIWARE.Request.Lab.Mexico.FW: Problem accessing HealthBail VM at FIWARE Lab

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Dear PiraeusN node team,

          We have a VM in the FIWARE Lab, assigned to the PiraeusN node, which has been created under my email address and is named:

          HOSTNAME: healthbail-dev
          Floating IP: 207.249.127.175

          Our HealthBail VM seems to be down and we are performing tests and evaluation on the HealthBail platform. I attach a couple of screenshots with the errors we get. Could you check this?

          Thank you in advance.

          Regards,

          Vasilis

          [Description: Description: Description: Description: Description: cid:image002.png@01CDB5D2.96C69A10]

          Vasilis Tountopoulos<v.tountopoulos@atc.gr> | Electrical and Computer Engineer, PhD | Deputy Head, Technical Implementation, Innovation Lab<http://ilab.atc.gr/>
          Tel: +30 210 6874300 | Fax: +30 210 6855564 | www.atc.gr<http://www.atc.gr/> | [cid:image002.png@01CE879D.7D53EB30] <http://www.linkedin.com/company/204698?trk=tyah> ATC on LinkedIn<http://www.linkedin.com/company/204698?trk=tyah>

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: Vasilis Tountopoulos <v.tountopoulos@atc.gr>]

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            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		83d 3h 29m 1 Mexico Node Support 12/May/16 4:44 PM
            In Progress In Progress Answered Answered
            		14d 17m 1 Mexico Node Support 26/May/16 5:01 PM
            Answered Answered Closed Closed
            		4m 5s 1 Mexico Node Support 26/May/16 5:05 PM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] FW: Problem accessing HealthBail VM at FIWARE Lab FIWARE.Request.Lab.Mexico.FW: Problem accessing HealthBail VM at FIWARE Lab
            internetdelfuturo Mexico Node Support made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            internetdelfuturo Mexico Node Support made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            internetdelfuturo Mexico Node Support added a comment -

            Dear Vasilis,

            Sorry for the large delay for giving answer to your ticket.

            Let me comment that we had several issues related to the creation of virtual machines in the Mexican Node. This issues came from the incompatibility of our version of OpenStack with the version of FIWARE Spain and also with the configuration of our software infraestructure. This problem has been solved and we assume that the access to the virtual machines is also solved. Also you can reboot your virtual machine (from your FILab account, section "console"). So, with the reboot, the virtual machine take the appropriate settings.

            Could you please comment us if you problem has been solved?

            Mexican FIWARE Node Team

            Show
            internetdelfuturo Mexico Node Support added a comment - Dear Vasilis, Sorry for the large delay for giving answer to your ticket. Let me comment that we had several issues related to the creation of virtual machines in the Mexican Node. This issues came from the incompatibility of our version of OpenStack with the version of FIWARE Spain and also with the configuration of our software infraestructure. This problem has been solved and we assume that the access to the virtual machines is also solved. Also you can reboot your virtual machine (from your FILab account, section "console"). So, with the reboot, the virtual machine take the appropriate settings. Could you please comment us if you problem has been solved? Mexican FIWARE Node Team
            internetdelfuturo Mexico Node Support made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            mev Manuel Escriche made changes -
            Sender Email v.tountopoulos@atc.gr
            mev Manuel Escriche made changes -
            HD-Node Mexico [ 10848 ]
            neuropublic PiraeusN Node Helpdesk made changes -
            Assignee PiraeusN Node Helpdesk [ neuropublic ] Mexico Node Support [ internetdelfuturo ]
            Hide
            Permalink
            neuropublic PiraeusN Node Helpdesk added a comment -

            Since according to RIPE the mentioned addresses belong to Mexico i forward you the request.

            Show
            neuropublic PiraeusN Node Helpdesk added a comment - Since according to RIPE the mentioned addresses belong to Mexico i forward you the request.
            danieles Daniele Santoro made changes -
            Assignee PiraeusN Node Helpdesk [ neuropublic ]
            Hide
            Permalink
            UPRC PiraeusU Node Helpdesk added a comment -

            Dear all,

            it seems that this particular description of the VM do not correspond to some instance on PiraeusU node.
            So please contact the user so as to clarify where the VM is hosted, as well as to provide some further info such as the instance id.

            Best Regards,
            PiraeusU node team.

            Show
            UPRC PiraeusU Node Helpdesk added a comment - Dear all, it seems that this particular description of the VM do not correspond to some instance on PiraeusU node. So please contact the user so as to clarify where the VM is hosted, as well as to provide some further info such as the instance id. Best Regards, PiraeusU node team.
            UPRC PiraeusU Node Helpdesk made changes -
            Assignee PiraeusU Node Helpdesk [ uprc ]
            neuropublic PiraeusN Node Helpdesk made changes -
            Assignee PiraeusN Node Helpdesk [ neuropublic ] PiraeusU Node Helpdesk [ uprc ]
            Hide
            Permalink
            neuropublic PiraeusN Node Helpdesk added a comment -

            Assigning this to PiraeusU helpdesk team. We got no such VM and the specified IP range is not ours. I assume it is the common Piraeus name that causes the problem.

            Show
            neuropublic PiraeusN Node Helpdesk added a comment - Assigning this to PiraeusU helpdesk team. We got no such VM and the specified IP range is not ours. I assume it is the common Piraeus name that causes the problem.
            fw.ext.user FW External User made changes -
            Attachment signature.asc [ 19768 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Dear,

            I’ve just forwarded your request to the specific support.

            Daniele

            Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
            Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            Show
            fw.ext.user FW External User added a comment - Dear, I’ve just forwarded your request to the specific support. Daniele Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
            danieles Daniele Santoro made changes -
            Assignee PiraeusN Node Helpdesk [ neuropublic ]
            backlogmanager Backlog Manager made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                internetdelfuturo Mexico Node Support
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: