Dear Marc,
the service should work now.
Please, try again and let us know if everything works fine.

Best regards
Marco

Hi all,

smoke test locally and from outside the endpoint finishes successfully.
It should work now! Sorry for the delay.

Best regards,
Heike

Ok! i will alert the applicant.

Thanks!

Marc Palau
i2CAT - Software Engineering Group

Dear Marc,
I've just received the following communication from the SE responsible:
"we have found out that the service is not still working as expected. It seems to be a configuration problem."
I'm sorry for the inconvenience.
We'll let you know as soon as the issue is solved.

Best regards
Marco

Hi,

please wait! We have tested it internally in the meantime and we have found out that it is still not working as expected.
Seems to be a configuration problem.

I will let you know as soon as we have solved it.

Best regards,
Heike

–
Heike Horstmann
Project Manager
Fraunhofer Institute for Intelligent Analysis and Information Systems IAIS
Schloss Birlinghoven, 53757 Sankt Augustin, Germany
Phone +49 2241 14-2985

heike.horstmann@iais.fraunhofer.de
http://www.iais.fraunhofer.de

Thanks!

I will try it right now and notify it to the applicant.

Marc Palau
i2CAT - Software Engineering Group

Dear Marc,
the service has been restored and now the address http://195.220.224.14:4444/ is reachable. Please try again and let us know if everything is correctly working.

Best regards
Marco

Hi,
I have checked the instance and found out that the container was no longer running.
I have restarted it and the service should be running again.
Please let me know if it works for you so that I can close the ticket.

Best regards,
Heike

Dear Marc,
we've just verified that the issue is not related to the cloud infrastructure: the VM is up and running, but the port 4444 is not open.
I've forwarded the issue to the Content Optimization SE responsible, in order to restore the service that is currently down.
We'll contact you soon.

Best regards
Marco

Dear Marc and Marco,

We have checked the instance. We checked also the port 4444 is not open. But the instance is up and running and responding to the ssh connection on port 22.. It is a problem related to the service itself of the SE and not to the cloud of Lannion. The user should either restart the instance, or restart the service by connecting to its instance through ssh, or maybe contact a responsible support for the SE.

Best Regards

Lannion Support Team

Dear Marc,
I've just forwarded your request to the second level support.
We'll contact you soon.

Best regards
Marco

Hello Lannion support,
it seems that this instance, hosted on Lannion node, is unreachable.
Please, check the status of the VM and provide a response to the user.
If the problem doesn't depend on you, I suggest to forward the ticket to Heike Horstmann, the owner of Content Optimization SE .

BR
Marco