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  1. Help-Desk
  2. HELP-5708

FIWARE.Request.Tech.WebUI.XML3D.WebGLIssueInSafariBrowser

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None

          Description

          Hi!
          I'm working on a fiware web applcation that uses Xml3D GE.
          Everything works fine on chorme,Firefox or Edge but I cannot see my scene
          on Safari browser.
          I just see a grey rectangle where my scene is supposed to be shown.
          When I open developer console there are tons of WebGL related errors from
          "xml3d.js" file.
          Is this a common error? Or is just me doing things wrong?
          thanks,
          Pablo

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: Pablo Casanova <pcasanova.salas@gmail.com>]

            Activity

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            cschlinkmann Christian Schlinkmann added a comment -

            You're welcome! Good luck with your application and let us know if you run into any other problems.

            Show
            cschlinkmann Christian Schlinkmann added a comment - You're welcome! Good luck with your application and let us know if you run into any other problems.
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi Christian!
            Everything is clear for me now. you've been very helpful.
            thanks so much.
            Pablo.

            Show
            fw.ext.user FW External User added a comment - Hi Christian! Everything is clear for me now. you've been very helpful. thanks so much. Pablo.
            Hide
            Permalink
            cschlinkmann Christian Schlinkmann added a comment -

            Ah yeah I see, thanks for the help!

            Show
            cschlinkmann Christian Schlinkmann added a comment - Ah yeah I see, thanks for the help!
            Hide
            Permalink
            mev Manuel Escriche added a comment -

            Hi Christian, you have to evolve the issue. Please, be aware it's got a workflow to follow.
            At the top, next to status, you can see (View Workflow), click on it.
            Thanks for cooperation!!

            Show
            mev Manuel Escriche added a comment - Hi Christian, you have to evolve the issue. Please, be aware it's got a workflow to follow. At the top, next to status, you can see (View Workflow), click on it. Thanks for cooperation!!
            Hide
            Permalink
            cschlinkmann Christian Schlinkmann added a comment -

            Hi Pablo,

            I'm glad it's working now!

            Unfortunately Safari doesn't support OGG format without installing an add-on (and even then only on OSX, not iOS). Have a look at the browser compatibility table on this page:

            https://developer.mozilla.org/en-US/docs/Web/HTML/Supported_media_formats

            Show
            cschlinkmann Christian Schlinkmann added a comment - Hi Pablo, I'm glad it's working now! Unfortunately Safari doesn't support OGG format without installing an add-on (and even then only on OSX, not iOS). Have a look at the browser compatibility table on this page: https://developer.mozilla.org/en-US/docs/Web/HTML/Supported_media_formats
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi Christian.
            I've tried "4.9.5" and everything works fine. I can see my XML3D scene now.
            I just got an error loading an OGG video in "xml3d.js" file.
            I don't know if it's a problem of Xml3d or it's just safari's fault.

            Thanks for you help.

            Show
            fw.ext.user FW External User added a comment - Hi Christian. I've tried "4.9.5" and everything works fine. I can see my XML3D scene now. I just got an error loading an OGG video in "xml3d.js" file. I don't know if it's a problem of Xml3d or it's just safari's fault. Thanks for you help.
            Hide
            Permalink
            cschlinkmann Christian Schlinkmann added a comment -

            Hi Pablo,

            thanks for the information. There was (and still is) a bug in Safari 9 that broke WebGL for many applications, including ours. We released a workaround for it in version 4.9.5 of XML3D which you can download or link from here:

            http://xml3d.org/xml3d/scripts/

            Please try that and let me know if it works.

            Show
            cschlinkmann Christian Schlinkmann added a comment - Hi Pablo, thanks for the information. There was (and still is) a bug in Safari 9 that broke WebGL for many applications, including ours. We released a workaround for it in version 4.9.5 of XML3D which you can download or link from here: http://xml3d.org/xml3d/scripts/ Please try that and let me know if it works.
            Hide
            Permalink
            cschlinkmann Christian Schlinkmann added a comment -

            Hi Christian!
            I'm testing on the latest version of safari for OS X. The version of XML3D I'm using is 4.9.0
            I've tested in a Macbook por 15 (mid2015) with AMD Radeon R9 M370X graphic card.
            WebGL says it's compatible with WebGL1, but not with version 2.
            With Google Chrome for OS X works fine, but I need my application to run for Safari too.
            Best Regards,
            Pablo Casanova

            Show
            cschlinkmann Christian Schlinkmann added a comment - Hi Christian! I'm testing on the latest version of safari for OS X. The version of XML3D I'm using is 4.9.0 I've tested in a Macbook por 15 (mid2015) with AMD Radeon R9 M370X graphic card. WebGL says it's compatible with WebGL1, but not with version 2. With Google Chrome for OS X works fine, but I need my application to run for Safari too. Best Regards, Pablo Casanova
            Hide
            Permalink
            mev Manuel Escriche added a comment -

            Christian, please follow directions below in order to contact Pablo.
            http://backlog.fiware.org/guide/tracker.html#email-issue
            Thanks

            Show
            mev Manuel Escriche added a comment - Christian, please follow directions below in order to contact Pablo. http://backlog.fiware.org/guide/tracker.html#email-issue Thanks
            Hide
            Permalink
            cschlinkmann Christian Schlinkmann added a comment -

            Hi Pablo,

            please check this site in your Safari browser:

            http://webglreport.com/

            It sounds to me like your version of Safari doesn't support WebGL which
            is required for XML3D to work, for example the Windows build of Safari
            definitely doesn't. Safari 9 on iOS and OS X both support WebGL and
            should work with XML3D.

            Let me know if this explains the errors, if not I'll need some more
            information about your scene (which XML3D version, which Safari version,
            operating system and graphics card / driver version).

            Best Regards,
            Christian Schlinkmann

            –
            Christian Schlinkmann
            Agents and Simulated Reality @ DFKI GmbH <http://www.dfki.de/web>
            Developer, XML3D @ xml3d.org <http://xml3d.org>
            DFKI GmbH, Campus D 3 2, Room 2.32 NB
            66123 Saarbrücken, Germany
            Phone: +49 681 85775-5082

            Show
            cschlinkmann Christian Schlinkmann added a comment - Hi Pablo, please check this site in your Safari browser: http://webglreport.com/ It sounds to me like your version of Safari doesn't support WebGL which is required for XML3D to work, for example the Windows build of Safari definitely doesn't. Safari 9 on iOS and OS X both support WebGL and should work with XML3D. Let me know if this explains the errors, if not I'll need some more information about your scene (which XML3D version, which Safari version, operating system and graphics card / driver version). Best Regards, Christian Schlinkmann – Christian Schlinkmann Agents and Simulated Reality @ DFKI GmbH < http://www.dfki.de/web > Developer, XML3D @ xml3d.org < http://xml3d.org > DFKI GmbH, Campus D 3 2, Room 2.32 NB 66123 Saarbrücken, Germany Phone: +49 681 85775-5082

              People

              • Assignee:
                cschlinkmann Christian Schlinkmann
                Reporter:
                fw.ext.user FW External User
              • Votes:
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                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: