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  1. Help-Desk
  2. HELP-5515

FIWARE.Request.Lab.PiraeusU.FIWARE Lab Assistance - Unresponsive Servers.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi there

          Cannot ssh our Fiware Labs cloud instance server and by the way I haven't
          seen any announcement for maintenance for the PiraeusU node.

          The details for the project are:

          jbprek cloud (ID 29a49f71040a4cf2b57b8318ef977820) in PiraeusU

          Until now we have been using regularly on a daily base the instances and
          this problem occurred for the first time.

          Have also attempted to connect using portal's
          http://cloud.lab.fiware.org/vnc_display but again I get timeout errors.

          Thanks.

          I.Prekezes

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: Ioannis Prekezes <jbprek@gmail.com>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		15h 1m 1 PiraeusU Node Helpdesk 15/Dec/15 9:28 AM
            In Progress In Progress Answered Answered
            		1d 37m 1 PiraeusU Node Helpdesk 16/Dec/15 10:05 AM
            Answered Answered Closed Closed
            		26s 1 PiraeusU Node Helpdesk 16/Dec/15 10:05 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.FIWARE Lab Assistance - Unresponsive Servers. FIWARE.Request.Lab.PiraeusU.FIWARE Lab Assistance - Unresponsive Servers.
            mev Manuel Escriche made changes -
            HD-Node PiraeusU [ 10920 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] FIWARE Lab Assistance - Unresponsive Servers FIWARE.Request.Lab.FIWARE Lab Assistance - Unresponsive Servers.
            mev Manuel Escriche made changes -
            Sender Email jbprek@gmail.com
            UPRC PiraeusU Node Helpdesk made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            UPRC PiraeusU Node Helpdesk made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            UPRC PiraeusU Node Helpdesk added a comment -

            There is no further confirmation from user side.
            Problem is considered as solved.
            Ticket can close.

            Show
            UPRC PiraeusU Node Helpdesk added a comment - There is no further confirmation from user side. Problem is considered as solved. Ticket can close.
            Hide
            Permalink
            UPRC PiraeusU Node Helpdesk added a comment -

            Dear user,

            we have checked the functionality of your VM (ip: 83.212.238.88) and the ssh connection seems that works properly.
            We tested the connection from 2 different external networks and we got connection session, without login since we do not have the ssh-key.

            So potentially the problem you had was temporary maybe due to some network unavailability for some time.

            Could you please provide us your feedback so as to proceed with the ticket closing or with further troubleshooting?

            Best Regards,
            PiraeusU node tech team

            Show
            UPRC PiraeusU Node Helpdesk added a comment - Dear user, we have checked the functionality of your VM (ip: 83.212.238.88) and the ssh connection seems that works properly. We tested the connection from 2 different external networks and we got connection session, without login since we do not have the ssh-key. So potentially the problem you had was temporary maybe due to some network unavailability for some time. Could you please provide us your feedback so as to proceed with the ticket closing or with further troubleshooting? Best Regards, PiraeusU node tech team
            UPRC PiraeusU Node Helpdesk made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            marcocipriani Marco Cipriani made changes -
            Assignee PiraeusU Node Helpdesk [ uprc ]
            Hide
            Permalink
            marcocipriani Marco Cipriani added a comment -

            Dear Ioannis,
            as far as we know, no maintenance activities are ongoing on PiraeusU and the node should be working fine.
            I've just forwarded your issue to the PiraeusU support team.

            Best regards
            Marco

            Show
            marcocipriani Marco Cipriani added a comment - Dear Ioannis, as far as we know, no maintenance activities are ongoing on PiraeusU and the node should be working fine. I've just forwarded your issue to the PiraeusU support team. Best regards Marco
            backlogmanager Backlog Manager made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                UPRC PiraeusU Node Helpdesk
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: