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  1. Help-Desk
  2. HELP-5496

FIWARE.Request.Tech.Data.OrionContextBroker.OrionCBGEReadyForCommercialPurpose

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None

          Description

          Hi,

          an applicant has sent this question:

          *Lume Games is planning a soft launch of the 1st version of Pet Spot in Q1
          2016. This is a commercial launch, so enablers needs to be stable and
          supported. The enablers we use are Keyrock and Orion. Keyrock has been
          stable and moderators (limited amount of people) use it, so it is suitable
          for launch.*

          *We have been running into stability issues with Orion. A previous version
          worked for a few hours and then started giving out errors until service
          restart etc. However, we installed the latest version (0.26.0) and it has
          been stable for 5 days now, so it looks promising.*

          *Still, considering the previous instability and version number being
          "0.26.0" we would like to ask the following questions:*

          *i) what is the readiness/maturity level of Orion Context Broker GE for a
          commercial launch?ii) what is the support level FIWARE owner can give for
          the Orion Context Broker?*

          *Given that we are in CreatiFI OC2 and we need to go to the market and
          Orion Context Broker is a core part of our project, if needed, is it
          feasible to have a brief Skype call with the FIWARE GE Orion Context Broker
          owner?*

          Thanks!

          Marc Palau
          i2CAT - Software Engineering Group

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-creatifi-coaching@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-creatifi-coaching mailing list
          Fiware-creatifi-coaching@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-creatifi-coaching
          [Created via e-mail received from: Marc Palau <marc.palau@i2cat.net>]

            Issue Links

            relates to

            extRequest - Request from external stakeholder received in the help desk HELC-1182 FIWARE.Request.Coach.CreatiFI.Orion Context Broker GE ready for commercial purpose

            • Major - Major loss of function.
            • Closed

              Activity

              Descending order - Click to sort in ascending order
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open In Progress In Progress
              		3d 22h 18m 1 Fermín Galán 14/Dec/15 4:02 PM
              In Progress In Progress Answered Answered
              		4s 1 Fermín Galán 14/Dec/15 4:02 PM
              Answered Answered Closed Closed
              		1s 1 Fermín Galán 14/Dec/15 4:02 PM
              fla Fernando Lopez made changes -
              Fix Version/s 2021 [ 12600 ]
              mev Manuel Escriche made changes -
              HD-Enabler Orion [ 10875 ]
              HD-Chapter Data [ 10838 ]
              mev Manuel Escriche made changes -
              Sender Email marc.palau@i2cat.net
              oriondev TID Orion Developer made changes -
              Summary [Fiware-creatifi-coaching] [CreatiFI Helsinki Hub] Orion Context Broker GE ready for commercial purpose FIWARE.Request.Tech.Data.OrionContextBroker.OrionCBGEReadyForCommercialPurpose
              fermin Fermín Galán made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              fermin Fermín Galán made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              fermin Fermín Galán made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              Hide
              Permalink
              fermin Fermín Galán added a comment -

              Dear Marc,

              With regards to your questions:

              • Regarding maturity/readiness, the Orion Context Broker product meets TLR9 model according to [1]. As an example, Orion is one of the core componentes of the Telefónica's Smart Cities and Smart Industry platforms, which provide commercial services since 2014.
              • Regarding support, basic support is provided through the official FIWARE support channels: StackOverflow (http://stackoverflow.com/questions/tagged/fiware-orion) and Askbot (https://ask.fiware.org/questions/). The following post explain when to use one or another: https://ask.fiware.org/question/39/stackoverflow-or-askfiwareorg. Although our team does our best and use to answer in 1-2 working days, note that there isn't any SLA in place, so support is provided only in best effort mode. Direct contact through skype or other channels is not an official FIWARE support channel (although depending on the complexity of the issue reported at StackOverflow or Askbot sometimes we use email or other means to work in close contact with the reporting user). Other commercial-grade SLAs are feasible under contract with Telefónica or any other company that may provide such support on the product standalone, or integrated as part of a FIWARE-compliant platform, because the software is open source. During 2016, the FIWARE community will provide means for companies to advertise commercial support or consultancy services around FIWARE technologies.

              I hope this information helps.

              Best regards,

              ------
              Fermín

              [1] https://en.wikipedia.org/wiki/Technology_readiness_level#European_Commission_definition

              Show
              fermin Fermín Galán added a comment - Dear Marc, With regards to your questions: Regarding maturity/readiness, the Orion Context Broker product meets TLR9 model according to [1] . As an example, Orion is one of the core componentes of the Telefónica's Smart Cities and Smart Industry platforms, which provide commercial services since 2014. Regarding support, basic support is provided through the official FIWARE support channels: StackOverflow ( http://stackoverflow.com/questions/tagged/fiware-orion ) and Askbot ( https://ask.fiware.org/questions/ ). The following post explain when to use one or another: https://ask.fiware.org/question/39/stackoverflow-or-askfiwareorg . Although our team does our best and use to answer in 1-2 working days, note that there isn't any SLA in place, so support is provided only in best effort mode. Direct contact through skype or other channels is not an official FIWARE support channel (although depending on the complexity of the issue reported at StackOverflow or Askbot sometimes we use email or other means to work in close contact with the reporting user). Other commercial-grade SLAs are feasible under contract with Telefónica or any other company that may provide such support on the product standalone, or integrated as part of a FIWARE-compliant platform, because the software is open source. During 2016, the FIWARE community will provide means for companies to advertise commercial support or consultancy services around FIWARE technologies. I hope this information helps. Best regards, ------ Fermín [1] https://en.wikipedia.org/wiki/Technology_readiness_level#European_Commission_definition
              mev Manuel Escriche made changes -
              Assignee Fermín Galán [ fermin ]
              Hide
              Permalink
              silviocretti Silvio Cretti added a comment -

              I suggest to assign this ticket to Orion CB owner.

              Show
              silviocretti Silvio Cretti added a comment - I suggest to assign this ticket to Orion CB owner.
              backlogmanager Backlog Manager made changes -
              Field Original Value New Value
              Link This issue relates to HELC-1182 [ HELC-1182 ]
              backlogmanager Backlog Manager created issue -

                People

                • Assignee:
                  fermin Fermín Galán
                  Reporter:
                  fw.ext.user FW External User
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: