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  1. Help-Desk
  2. HELP-5458

FIWARE.Request.Lab.Trento.ssh connectivity issues.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Dear sirs,

          we meet again via ssh connectivity issues with our instances. Also web
          services are unreachable.

          Via your vnc popup the machine is booting (see below).

          The reboot does not work.

          Our region is Trento.

          Best regards,

          _____

          Technical Support

          Edisonweb | Innovation as a Service | [QMS UNI EN ISO 9001:2008]

          Via I. Silone, 21 | IT 95040 Mirabella Imb. [CT] | Ph +39 0933 99 11 99

          Fax +39 0933 193 6200

          <http://www.edisonweb.com/> www.edisonweb.com |
          <support@edisonweb.com> support@edisonweb.com

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: Edisonweb technical support <support@edisonweb.com>]

            Activity

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            Permalink
            gcossu Giuseppe Cossu added a comment -

            Hello,
            I've forwarded your ticket to the Trento node support team.

            Regards,
            Giuseppe

            Show
            gcossu Giuseppe Cossu added a comment - Hello, I've forwarded your ticket to the Trento node support team. Regards, Giuseppe
            Hide
            Permalink
            TrentoNodeTeam Trento Node Team added a comment -

            Hi,

            we need the ID of the VM.

            thanks

            Show
            TrentoNodeTeam Trento Node Team added a comment - Hi, we need the ID of the VM. thanks
            Hide
            Permalink
            TrentoNodeTeam Trento Node Team added a comment -

            Hi all,

            we need the ID of the VM.

            thanks
            Trento Node Team

            Show
            TrentoNodeTeam Trento Node Team added a comment - Hi all, we need the ID of the VM. thanks Trento Node Team
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Name: AirCasting
            ID: bf9fa914-c460-407d-9e29-6e8dcff944e2
            Status: ACTIVE

            Now the VMs is reached.

            Thanks.

            ----Messaggio originale----
            Da: Help-Desk jira-help-desk@fi-ware.org
            Inviato: giovedì 3 dicembre 2015 16:46
            A: Support - Edisonweb <support@edisonweb.com>
            Oggetto: [FI-WARE-JIRA] (HELP-5458) [Fiware-lab-help] ssh connectivity issues

            Hi all,

            we need the ID of the VM.

            thanks
            Trento Node Team

            -------------------------------------------------------------------------------
            Trento Node Team created HELP-5458:
            --------------------------------------

            Summary: [Fiware-lab-help] ssh connectivity issues
            Key: HELP-5458
            URL: https://jira.fiware.org/browse/HELP-5458
            Project: Help-Desk
            Issue Type: extRequest
            Components: FIWARE-LAB-HELP
            Reporter: FW External User

            This email was generated by the FIWARE JIRA (http://jira.fiware.org).

            Show
            fw.ext.user FW External User added a comment - Name: AirCasting ID: bf9fa914-c460-407d-9e29-6e8dcff944e2 Status: ACTIVE Now the VMs is reached. Thanks. ---- Messaggio originale ---- Da: Help-Desk jira-help-desk@fi-ware.org Inviato: giovedì 3 dicembre 2015 16:46 A: Support - Edisonweb <support@edisonweb.com> Oggetto: [FI-WARE-JIRA] ( HELP-5458 ) [Fiware-lab-help] ssh connectivity issues Hi all, we need the ID of the VM. thanks Trento Node Team ------------------------------------------------------------------------------- Trento Node Team created HELP-5458 : -------------------------------------- Summary: [Fiware-lab-help] ssh connectivity issues Key: HELP-5458 URL: https://jira.fiware.org/browse/HELP-5458 Project: Help-Desk Issue Type: extRequest Components: FIWARE-LAB-HELP Reporter: FW External User This email was generated by the FIWARE JIRA ( http://jira.fiware.org ).
            Hide
            Permalink
            TrentoNodeTeam Trento Node Team added a comment -

            Hi,

            The VM is reachable now ?

            BR
            Trento Node Team

            Show
            TrentoNodeTeam Trento Node Team added a comment - Hi, The VM is reachable now ? BR Trento Node Team
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Dear Sir,
            we confir that the VM is now accessible.

            Thank you.

            ----Messaggio originale----
            Da: Help-Desk jira-help-desk@fi-ware.org
            Inviato: giovedì 3 dicembre 2015 17:21
            A: Support - Edisonweb <support@edisonweb.com>
            Oggetto: [FI-WARE-JIRA] (HELP-5458) [Fiware-lab-help] ssh connectivity issues

            Hi,

            The VM is reachable now ?

            BR
            Trento Node Team

            -------------------------------------------------------------------------------
            Trento Node Team created HELP-5458:
            --------------------------------------

            Summary: [Fiware-lab-help] ssh connectivity issues
            Key: HELP-5458
            URL: https://jira.fiware.org/browse/HELP-5458
            Project: Help-Desk
            Issue Type: extRequest
            Components: FIWARE-LAB-HELP
            Reporter: FW External User

            This email was generated by the FIWARE JIRA (http://jira.fiware.org).

            Show
            fw.ext.user FW External User added a comment - Dear Sir, we confir that the VM is now accessible. Thank you. ---- Messaggio originale ---- Da: Help-Desk jira-help-desk@fi-ware.org Inviato: giovedì 3 dicembre 2015 17:21 A: Support - Edisonweb <support@edisonweb.com> Oggetto: [FI-WARE-JIRA] ( HELP-5458 ) [Fiware-lab-help] ssh connectivity issues Hi, The VM is reachable now ? BR Trento Node Team ------------------------------------------------------------------------------- Trento Node Team created HELP-5458 : -------------------------------------- Summary: [Fiware-lab-help] ssh connectivity issues Key: HELP-5458 URL: https://jira.fiware.org/browse/HELP-5458 Project: Help-Desk Issue Type: extRequest Components: FIWARE-LAB-HELP Reporter: FW External User This email was generated by the FIWARE JIRA ( http://jira.fiware.org ).

              People

              • Assignee:
                TrentoNodeTeam Trento Node Team
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: