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  1. Help-Desk
  2. HELP-5449

FIWARE.Request.Tech.Cloud.CloudPortal.FIWARE Lab Assistance

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None

          Description

          Hi,
          I recently deleted my account on FIWARE, but still receiving e-mails from
          you. Could you stop sending e-mails to me?
          Thanks,
          Szymon

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: Szymon <szymonw8@tlen.pl>]

            Activity

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            Permalink
            gcossu Giuseppe Cossu added a comment -

            Hello,
            can you specify the email address(es) from which you receive emails?

            Regards,
            Giuseppe

            Show
            gcossu Giuseppe Cossu added a comment - Hello, can you specify the email address(es) from which you receive emails? Regards, Giuseppe
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi,
            Thank you for quick answer. It's the email address from which I am sending
            this mail, szymonw8@tlen.pl
            Regards,
            Szymon

            Show
            fw.ext.user FW External User added a comment - Hi, Thank you for quick answer. It's the email address from which I am sending this mail, szymonw8@tlen.pl Regards, Szymon
            Hide
            Permalink
            gcossu Giuseppe Cossu added a comment -

            Hi,
            I meant the sender of the email.

            Regards,
            Giuseppe

            Show
            gcossu Giuseppe Cossu added a comment - Hi, I meant the sender of the email. Regards, Giuseppe
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi,
            Sorry, my fault. It's no-reply@account.lab.fiware.org. Today I got again
            two e-mails from it. At the end of each email there is information to
            delete account if I don't want to receive e-mails but it didn't work.
            Thanks for your help.

            Show
            fw.ext.user FW External User added a comment - Hi, Sorry, my fault. It's no-reply@account.lab.fiware.org. Today I got again two e-mails from it. At the end of each email there is information to delete account if I don't want to receive e-mails but it didn't work. Thanks for your help.
            Hide
            Permalink
            mcp Miguel Carrillo added a comment -

            Alvaro, see if you can give us a hand here

            Show
            mcp Miguel Carrillo added a comment - Alvaro, see if you can give us a hand here
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            Hi,

            currently your account is activated. If you want to cancel it you have to follow the instructions:

            • Log on FIWARE Lab user
            • Click on the dropdown menu next to your user name (upper right corner)
            • Select "Settings"
            • Click on "Cancel account" and confirm.

            I've just checked and the cancelation process works as expected. Please, make sure you are following the steps correctly.

            Show
            aalonsog Alvaro Alonso added a comment - Hi, currently your account is activated. If you want to cancel it you have to follow the instructions: Log on FIWARE Lab user Click on the dropdown menu next to your user name (upper right corner) Select "Settings" Click on "Cancel account" and confirm. I've just checked and the cancelation process works as expected. Please, make sure you are following the steps correctly.
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi,
            The problem is that I already cancelled my account with "Cancel account"
            option. And now after I've done it, I am unable to login anymore to my
            account, so I can't follow your instructions. When I try to login, I only
            get message "Session expired", which seems strange, but at the beginning I
            thought it should look that way. I also discussed this with my friend, who
            has the same problem.
            I would be satisfied if you cancel / delete my account manually.
            Kind regards,
            Szymon

            Show
            fw.ext.user FW External User added a comment - Hi, The problem is that I already cancelled my account with "Cancel account" option. And now after I've done it, I am unable to login anymore to my account, so I can't follow your instructions. When I try to login, I only get message "Session expired", which seems strange, but at the beginning I thought it should look that way. I also discussed this with my friend, who has the same problem. I would be satisfied if you cancel / delete my account manually. Kind regards, Szymon
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            Hi,

            we've just deleted your account.

            BR and sorry for the inconvenience.

            Show
            aalonsog Alvaro Alonso added a comment - Hi, we've just deleted your account. BR and sorry for the inconvenience.

              People

              • Assignee:
                aalonsog Alvaro Alonso
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: