Dear user,
your account was corrupted. We have deleted it.
Please, try to register again.

Thanks,
Alfonso

I've deleted the user account as Alfonso has asked. Now the ticket is assigned to him. I guess we can close the issue when he asks the user to create the account again.

Fixed?

Done!

Could you remove the account of the user? I will ask him to register again

Hi Alvaro,
next time (in the same situation) please assign me back the ticket, otherwise I don't have alert on it.
Thx!

Hi,

the account is corrupted. It seems the user has deleted the project associated with his account (I suppose accidentally). The easiest solution is to remove the account and ask the user to register again.

BR

Hi Alvaro,
could you help us in order to understand the situation of this user account?

Thank you very much!

Alfonso

I am trying to delete the account bf@ceptu.com. I keep getting Fiware
update emails from it. When I try to login I get the following :

• You are not authorized for any projects.

I can request a new password for the account, but I still can't login. When
I request a new confirmation email, it says my email is already confirmed.
ceptuDev is probably mine yes, though I thought I have deleted it.

Thank you for the help.

Kind Regards,
John Smedegaard
website : www.ceptu.com
mobile: +45 28 93 52 43

On Tue, Dec 1, 2015 at 2:43 PM, Help-Desk <jira-help-desk@fi-ware.org>

Hi,
sorry but it is not clear to me the situation. Can you explain better the situation, please?
What I can see is that there is this tenant "ceptuDev" without any member. Is it your tenant? If yes, have you deleted the related accounts?

Regards,
Giuseppe

When I try to resend the confirmation email, I get that this email (
bf@ceptu.com) has already been confirmed. Can you check if the email is on
the mailing list? I am trying to delete the account so I no longer get
double emails from it.

Kind Regards,
John Smedegaard
website : www.ceptu.com
mobile: +45 28 93 52 43

On Tue, Dec 1, 2015 at 12:47 PM, Help-Desk <jira-help-desk@fi-ware.org>

Hi,
as already mentioned there is not an account with those emails.
Check the registration email and use the right account, then you can reset your password using this link: https://account.lab.fiware.org/password/request/

Regards,
Giuseppe

I can request a change password on bf@ceptu.com. I am not sure if it is a
trial account.

Kind Regards,
John Smedegaard
website : www.ceptu.com
mobile: +45 28 93 52 43

On Tue, Dec 1, 2015 at 12:27 PM, Help-Desk <jira-help-desk@fi-ware.org>

Hi,
I've just checked but apparently those accounts don't exist.
Are you using the fiware-lab as community account or trial account?

Regards,
Giuseppe